Bad technical support experience
I've used these guys for about 10 years now and they've always been SO AWESOME! But I'm just wondering if this company recently got taken over or something? Or on it's way out? B/c In the last 2 weeks, I've had 2 such bad experiences with support reps who were flagrantly and openly inept. Anyone else?
I left bluehost because I was getting below average performance with browsers timing out a lot.
I am a high school teacher and run my Moodle to have students do most of the work online so uptime is very very important.
After a few months with your company I have to say I am very displeased with the service. It is not uncommon for my students to get no service to my website every day. This is bad especially when they are taking an online quiz.
I was sold on almost 100 percent uptime and I am not getting anywhere close to that. Although the site may be technically up most of the time, if I have more than five students hit the site at once it screeches to a hault.
Can something be done to get me better service? I don't want a dedicated host but I feel my shared host should be able to handle 12 students taking quizzes and I am currently not getting that.
Regards