Filezilla connects half way?

  • Answered
I'm trying to connect to my website using Filezilla on Windows 7. I set up a separate user account in my cPanel. I then input those credentials in to Filezilla and I receive this in the status window:

Status: Connecting to
Response: fzSftp started
Command: open "[email protected]" 22
Error: Network error: Connection refused
Error: Could not connect to server

How do I fix this?

Hello mark87dotcom,

The error is occurring because you are trying to connect to the server using SFTP and port 22. This is not allowed on a shared server for security reasons.

You can connect with FPTS using the explicit setting over port 21. That should allow you to connect without further issue.

I hope this answers your question. If you have any more questions or information specific to the issue please leave a comment below so we can further assist you.

Best Regards,
Scott M