Email Issues
Emails to customers with earthlink.net/mindsping.com addresses are being blocked. Message I see is "550IP 173.231.241.30 is being blocked by Earthlink". Can you resolve?
Replies 1
Emails to customers with earthlink.net/mindsping.com addresses are being blocked. Message I see is "550IP 173.231.241.30 is being blocked by Earthlink". Can you resolve?
Hello Ray,
Sorry for the issues with your email being blocked by Earthlink. If they have sent you reply with an error message advising of the block, then they will have also provided a link to contact them for de-listing. You will need to submit a ticket to our live technical support team. They will be able to use your bounce-back email (with the error message) and contact the email administrator at Earthlink to stop your emails from being blocked. These issues may require some action on your end. For example, if you are sending business emails, then you will need to make sure are following the typical rules to keep emails from being classified as spam. If not, then your emails will likely be blocked again.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.