My website shows NOT SECURE even though we believe we have installed an SSL through the C Panel, but when the site comes up it shows Not Secure. What to do?

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Ron Hagen
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IMH Support Agent 2
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Hello Ron,


Sorry for the confusion with your website appearing not secure.  The application of an SSL certificate is not a guarantee that the website will be secure.  Elements on your website - graphics, javascript, etc - may still be referenced from non-HTTPS connections. These elements would not be covered by the certificate rendering our site to be declared "not secure" by an internet browser.  My recommendation is to use this website:  Why No Padlock? It's free and will let you know what parts of your website are not being covered with the SSL certificate. 


What do you do, if it finds things like images that are not secure?

If several items are found in the search by whynopadlock.com, you will need to look at the path used by your website to access those items.  If they are images, then you should move those images to your website or remove them from your website.  The path they are using should be the one covered by your SSL certificate. Once everything referenced in your site is covered by an HTTPS connection, then it should be considered secure by the browser.  A single HTTP connection on a page in your site may render it as "non-secure."

I hope this helps to answer your question. If you need further assistance, please let us know!

Kindest regards,
Arnel C.