Email server not responding on T-Mobile network, but fine on Wi-Fi

  • Answered
When I travel with my phone and check email I get:

Cannot Get Mail
"" is not responding. Verify that you have entered the correct account info in Mail settings.

I setup the account for SSL IMAP and works just fine on Wi-Fi, but not on T-Mobile network.

Any ideas?

Hell Jenia, Sorry for the issue with your email server not responding on the T-Mobile network. We would need more information in order to troubleshoot that issue. Specifically, we need the settings you're using such as the port numbers for both incoming and outgoing. Also, a complete copy of the bounce-back message would help us identify what's causing the email to fail. Questions on the Support Center are public domain, so you may want to directly contact our live technical support team. They are available 24 hours a day and 7 days week and handle the issue more securely and privately. If you have any further questions, please let us know. Kindest regards, Arnel C.