Appfoliio Users Cannot eMail our InMotion Address.

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We have multiple customers using the Appfolio program to email work orders. Every time one of these customers attempts to email our inmotion hosting email address they receive an error from the Appfolio application. We need to know why this is happening and have it corrected please.
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johnpaulb-imhs1
Hello, Thank you for your question regarding issues emailing InMotion addresses from Appfoliio. We are happy to help but will need some additional information. What is the full error they are receiving from the Appfoliio application? Thank you, John-Paul