The pixel I added to my header is not working proper

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Recently, I bought advertisements online that will direct clicks to my website. This required me to put a pixel code in my page header. I was told it was firing or active in the header. I spoke with tech support and was told it was in the header but i needed to contact community support for additional help.
Hello, Thank you for your question regarding issues adding a pixel code to your WordPress site. If you added it to your code manually, I recommend using a plugin instead such as Insert Headers and Footers. This allows you to add the pixel code without directly editing your Theme files, which can cause problems with some themes. Thank you, John-Paul