cannot login to my account

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I cannot login to Boldgrid or access my site/dashboard. I only get a screen with this message:

Warning: require_once(meta/Frizzly_Meta_Social_data.php): failed to open stream: No such file or directory in /home/******10/public_html/wp-content/plugins/frizzly/includes/includes/Frizzly_Includes.php on line 22

Fatal error: require_once(): Failed opening required 'meta/Frizzly_Meta_Social_data.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/******10/public_html/wp-content/plugins/frizzly/includes/includes/Frizzly_Includes.php on line 22

(This happened a few days ago while upgrading plugins.)

What can I do?
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johnpaulb-imhs1
Hello, Thank you for your question regarding issues logging into BoldGrid. Since all of your errors mention the "Frizzly" plugin, I recommend disabling it manually. The easiest way to accomplish this is rename the frizzly folder located here: /home/******10/public_html/wp-content/plugins/frizzly/ (I marked out your username for security purposes) For example, rename the "frizzly" folder to "frizzly.old" which should disable the plugin. If you are still unable to access your dashboard, our WordPress troubleshooting guide provides additional steps. Thank you, John-Paul