spam assassin isn't working

  • Answered
I get dozens of snap emails every day. I have spam assassin set to a 5. My email account is unusable. Any advice would be appreciated. Thanks
Hello, I'm sorry to hear that you're having problems with spam emails. If you are set to 5, then you have the default setting of Spam Assassin enabled. There 10 different levels of settings. The LOWER the number the stricter it is and the more spam it will mark. Please try setting the number lower and see if that will help. You can find more information on how Spam Assassin operates by viewing this tutorial. You can also send a request to our live technical support team to have your account scanned to make sure it is not infected with a spam script or virus. I hope this helps to resolve your problem, please let us know if you require any further assistance. Regards, Arnel C.