I cannot access the web-mail log in page

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For our domain **********.com, I can no longer access the e-mail log-in page. Can you tell me why?
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johnpaulb-imhs1
Hello, Thank you for contacting us about issues accessing webmail. This was a known issue on your server, that our System Administrators were working to correct. It is now working again correctly. Also,you can always access with the "webmail." option. For example: webmail.example.com (Be sure to replace example.com with your actual domain name). Since this is just our public forum, I marked out your domain name for security purposes. Let us know if you have any further questions. Thank you, John-Paul