Wordpress 500 error following migration

sparky5

9 years ago
Answered

I was recently notified that my sites were being migrated to a new server. Following the migration, I am unable to login to Wordpress admin on in-tenders.com. I get to the login page, but after entering my credentials I get the following error:

"Error 500 - Internal Server Error
An error was encountered while processing your request. Typically this is a temporary condition. Please contact the web site owner for further assistance."

Error logs are as follows:

[Mon Mar 23 19:52:48 2015] [error] [client 172.56.7.206] File does not exist: /home/sparky5/public_html/insidersrock.com/apple-touch-icon.png
[Mon Mar 23 19:52:48 2015] [error] [client 172.56.7.206] File does not exist: /home/sparky5/public_html/insidersrock.com/apple-touch-icon-precomposed.png
[Mon Mar 23 19:52:03 2015] [error] [client 172.56.7.206] File does not exist: /home/sparky5/public_html/insidersrock.com/apple-touch-icon.png
[Mon Mar 23 19:52:03 2015] [error] [client 172.56.7.206] File does not exist: /home/sparky5/public_html/insidersrock.com/apple-touch-icon-precomposed.png
[Mon Mar 23 19:51:53 2015] [error] [client 172.56.7.206] File does not exist: /home/sparky5/public_html/insidersrock.com/apple-touch-icon.png
[Mon Mar 23 19:51:53 2015] [error] [client 172.56.7.206] File does not exist: /home/sparky5/public_html/insidersrock.com/apple-touch-icon-precomposed.png

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Scott

9 years ago

Hello sparky5, Sorry to hear you are having issues with your WordPress. You may want to first attempt to fix your permalinks. You reset them by going to Settings>permalinks, then clicking on Default and saving the settings. Once you have saved it, reset the permalinks and then save them again. With the other items, I would contact Live Support to have them assist with any other issues. This may relate to the htaccess file and they can take a look at any account specific issues that need to be addressed after a server migration, especially if Support did the migration for you. Kindest Regards, Scott M

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