PayPal Module Error "Please contact Merchant " in Prestashop

  • Answered

I have a E-commerce website hosted on Inmotion.

Recently customers (and my self too) cannot purchasing product anymore, using PayPal Module Check out.

The following error occur: "Error occurred:
Please try to contact the merchant:

01. PayPal response:
02. ->"
And I begin to get E-mail messages:
Error reporting from your PayPalAPI module
A client has encountered a problem with the module PayPalAPI, see the report:
PayPal response:
For any support I would be very thankful.

Hello Thaijochen, Sorry to hear about the problem that you're having with Paypal in PrestaShop 1.5. Upon investigating this issue, it appears that it may be related to an update with the PayPal module. Checkout this post from the PrestaShop Support forums. The poster was also using an older version of PrestaShop (1.5) and he was able to get the module working. I hope this helps to answer your question, please let us know if you require any further assistance. Kindest regards, Arnel C.