your smtp server

  • updated
  • Answered

Every once in a while when trying to send an email via outlook i get an error message stating your SMTP server cannot be contacted.

John-Paul B
  • Answered

Hello Badr,

Thank you for contacting us regarding issues contacting the SMTP server. Some networks (such as colleges or coffee shops) may block the outgoing ports used for sending emails. As a test, you can try changing your outgoing port settings, you can see your email settings in cPanel. For example, if you are using the non-SSL settings (port 587), try using the Secure SSL option (port 465). 

You can also test ports by communicating with an email server using TELNET.

If you suspect a server issue, please notify our Live Support team so they can investigate further.

Thank you,