Iphone can't email me

  • Answered
I have recently moved to Inmotion. For some reason my partner now can't email me from his iphone (it worked fine before). He can email other people and my non Inmotion emails. I have checked and his email is set up with authentication. Is there anything else that could be the issue? Thanks
Hello, Sorry for the issue with receiving emails from your partner's iPhone. We would actually need a little more information in order to troubleshoot the issue. Is he getting any particular error message? Also, if he emailed within the 24 hours of your move, it may simply be that the DNS servers were still updating. If you could provide more information about the settings you're using and also any error messages then we can look into it further. If you wish to handle the issue privately, then please contact our live technical support team. If you have any further questions or comments, please let us know. Regards, Arnel C.