My files are gone!

  • Answered
Greetings. I received an email from you indicating that one of my domains : has hacks which were loaded via vulnerability in the website. There for you erased all of the files and folders in the public html. I would like you urgently to retrieve the files and folder for . I would like also to reinstall wordpress for . My whole business is depending on this website. Thank you and kind regards,
Hello, Sorry to hear that your files are missing due to a hack. Click on this link for help with the next steps in recovering from a hack. Typically, files are not missing but simply quarantined. You will need to submit a verified support ticket to determine if your files can be recovered. In the case of a hack, the best thing to do is to restore a backup of your site. You should have a backup, but you can also request a restoration of the emergency backup that InMotion takes every 24-36 hours. However, there is the possibility that your backup could be affected by the hack. Time is of the essence, so you must request the restoration as soon as possible if you do not have your own backup. Note that you should contact our live technical support team for immediate assistance with this issue. I hope this helps to answer your questions, please let us know if you require any further assistance. Kindest regards, Arnel C.