InMotion Hosting Support Center
InMotionFans asks: We use PHPMailer on our website so people can fill in a request for information and it is emailed to us. For no known reason, it stopped working over...
1 Answer
Asked 2017-03-27 01:14 pm EST
InMotionFans asks: I changed my primary email. How do I now log in to AMP?
1 Answer
Asked 2017-03-27 12:01 pm EST
InMotionFans asks: When users use my contact form to fill out their contact info for inquiries they get an error message * PLEASE FIX THE ERRORS AND SEND AGAIN THE MESSA...
1 Answer
Asked 2017-03-27 11:54 am EST
InMotionFans asks: I'm hosting my site elsewhere and changed name servers yesterday. When I typed in my URL this morning and received this error: ERR_SSL_PROTOCOL_E...
1 Answer
Asked 2017-03-27 02:34 am EST
Annvin asks: Have loaded with Softaculous Opencart 2.0. When I try to access the admin panel I get to enter my user and password. Then it brings up error 404 file ...
1 Answer
Asked 2017-03-25 10:15 pm EST
InMotionFans asks: i am unable to upgrade the following modules Cart Abandonment Pro Gift Cards Official Mailchimp for PrestaShop SEO Expert An Automatic upgrad...
1 Answer
Asked 2017-03-25 02:57 pm EST
InMotionFans asks: Hi, my problems started a 2 days ago when I tried to network activate a plugin which I have deactivated previously. I got this message"Sorry, you...
1 Answer
Asked 2017-03-24 09:44 pm EST
InMotionFans asks: I recently moved my domain ( to Google domains so that I could have my email address ( send emails to my Gmail account (xxx@gm...
1 Answer
Asked 2017-03-24 07:27 pm EST
InMotionFans asks: If downgrade from VPS to Business Shared hosting how will difference will get refunded ?
1 Answer
Asked 2017-03-24 06:36 pm EST
InMotionFans asks: Hi there, I would like to enable HSTS for my website. Is it preinstalled on a shared plan? This is the guide I'm following:
1 Answer
Asked 2017-03-24 02:41 pm EST
InMotionFans asks: When attempting to edit an "order now" page I select edit from the page menu. It brings up the page. When I preview the page it displays s...
1 Answer
Asked 2017-03-23 04:24 pm EST
InMotionFans asks: I am having an issue with multisite wordpress. The main site works on both frontend and backend but any added site gives me a too many redirects error...
1 Answer
Asked 2017-03-23 03:10 pm EST
InMotionFans asks: If I own a Softaculous License from Softaculous with 417 scripts, can I add Softaculous to my InmotionHosting VPS c-panel? If I understand your guid...
1 Answer
Asked 2017-03-23 01:20 pm EST
InMotionFans asks: Hi, can I have the ip address to login the cpanel for *******.com? I can't seem to access it because I integrated that domain with shopify
1 Answer
Asked 2017-03-23 11:55 am EST
licensed asks: I've heard there could be problems adding SSL to my existing website. The following has been suggested to me to help work out any problems: &...
1 Answer
Asked 2017-03-23 09:13 am EST
licensed asks: What type of SSL is available to purchase thru InMotion Hosting? What type of Comodo SSL is it? Is it a 'GreenBar' type? Does it cover su...
1 Answer
Asked 2017-03-23 09:04 am EST
levelupweb asks: Hey there, I'm attempting to view the email data reports for any failed delivery of messages or to make sure messages are going through but there...
1 Answer
Asked 2017-03-22 10:13 pm EST
chrisancar asks: Just in case you try to setup enom api via WHMCS and you get the message "User not permitted from this IP address" even if ENOM has whitelis...
1 Answer
Asked 2017-03-22 08:05 pm EST
InMotionFans asks: SQLSTATE[42000]: Syntax error or access violation: 1064 You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server...
1 Answer
Asked 2017-03-22 05:42 pm EST
dirath168 asks: When I type in my cPanel username and password, it is rejected. What should I do, can I reset it?
1 Answer
Asked 2017-03-22 12:49 pm EST
NelsonRV asks: The email response is being blocked by the spam filter, and is only a simple text. We are a company that is dedicated to the sale of products and we ...
1 Answer
Asked 2017-03-22 11:12 am EST
syip asks: Am I allowed to running golang and docker in Shared Business Hosting? What is the best plan if I have these requirements?
1 Answer
Asked 2017-03-21 10:09 pm EST
InMotionFans asks: I have created my own site that I will be loading to my main domain. I have created a subdomain for my ecommerce. I have not yet installed opencart bu...
1 Answer
Asked 2017-03-21 07:50 pm EST
MACWebMaster asks: Yesterday I finally pointed my domain name ( to the InMotion servers. It is working, but when I navigate away from the home page...
1 Answer
Asked 2017-03-21 07:16 pm EST
zab asks: I am trying to use a custom designed template for WHMCS. I tried to replicate a video tutorial from WHMCS, but it looks like the page has no style. Wh...
1 Answer
Asked 2017-03-21 01:47 pm EST
InMotionFans asks: Could someone confirm the stylesheet to edit OpenCart 2 font and color scheme is located in ../store/catalog/view/theme/default/stylesheet? I've...
1 Answer
Asked 2017-03-21 01:08 pm EST
InMotionFans asks: I have installed Magento 2.15. And it works well with the "Porto" theme. I was able to log in as admin before. But now I am not able to open...
1 Answer
Asked 2017-03-21 11:05 am EST
InMotionFans asks: I followed your instructions of how to install a third-party certificate, but when I try to connect to my website it presents it as unsecure.
1 Answer
Asked 2017-03-20 03:55 pm EST
InMotionFans asks: in the security adviser I got a message 'Manually edit /etc/ssh/sshd_config and change PermitRootLogin to “without-password” or &ldqu...
1 Answer
Asked 2017-03-20 03:37 pm EST
InMotionFans asks: I wasn't able to connect to my website this morning. I've gone through my files and I couldn't find anything wrong. Just wondering if a...
1 Answer
Asked 2017-03-20 11:30 am EST

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