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Why can't my visitor see my site?


MikeJuby
Asked:
2012-02-08 11:19 pm EST

Hits: 3,463
One of my regular website users is unable to access my site from his home computer. When he tries to connect, he receives the following message:

"The connection has timed out - The server at www.usawks.com is taking too long to respond.
The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

I found a similar problem posted in these forums from bpgsim5, and I followed the suggestion by Tim S. and told the user to ping and traceroute test. Here is the report he received:

====================

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Owner>ping usawks.com

Pinging usawks.com [70.39.148.174] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 70.39.148.174:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Owner>tracert usawks.com

Tracing route to usawks.com [70.39.148.174]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home [192.168.1.254]
2 11 ms 11 ms 11 ms adsl-99-117-183-254.dsl.wch2ks.sbcglobal.net [99
.117.183.254]
3 11 ms 11 ms 9 ms 99.165.96.130
4 11 ms 11 ms 11 ms bb2-g0-0.wch2ks.sbcglobal.net [151.164.43.230]
5 23 ms 23 ms 23 ms gar25.dlstx.ip.att.net [12.122.85.233]
6 23 ms 25 ms 25 ms 192.205.34.142
7 49 ms 54 ms 52 ms PACKETEXCHANGE-LTD.TenGigabitEthernet2-4.ar4.DCA
3.gblx.net [64.211.83.106]
8 47 ms 52 ms 54 ms te4-7.cr1.was2.us.packetexchange.net [69.174.120
.125]
9 49 ms 48 ms 48 ms ecvp70.inmotionhosting.com [70.39.145.14]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

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OTHER ANSWERS

0

Tim S.
Staff
9,967 Points
2012-02-09 9:24 am EST
Hi MikeJuby,

Thanks for posting your question. I'm more than happy to assist you. It appears he may be blocked by your server. However, I can't verify that until I know what IP address your website's visitor is connecting from. Can you have your visitor go to the following link and then post his IP address here so I can check if the server is blocking him?

What is my IP address?

If you need further assistance please feel free to contact us.

Thanks!

Tim S

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