trouble with account passwords


glenda
Asked:
2012-12-02 8:36 am EST

Hits: 356
my account passwords have failed one by one. first my WHM failed, then my domain FTP password failed and now my email password cannot be recognized. What is going on?

I discovered the email password problem when I tried to submit a support ticket due to issues with my Wordpress site contacting the server via FTP.

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JacobIMH
Staff
9,968 Points
2012-12-03 10:41 am EST
Hello glenda, and thank you for your question.

In regards to account passwords not functioning it is typically best to directly contact our support department so that you can verify your account and they can then divulge any account information directly to you instead of in this public forum.

In order to submit a ticket, please shoot an e-mail to (support@inmotionhosting.com) being sure to include your username, and the original cPanel password of your account or the last 4 digits of the credit card on file for verification.

You could also login to our AMP (Account Management Panel) interface by following these instructions to update your passwords yourself:

How to log into AMP

Once you're logged in, you should be able to reset your WHM/cPanel password following this guide:

Resetting cPanel password in AMP

Finally because the cPanel password is also the FTP one, the only thing left you'd want to change is the e-mail account password which can be done following this guide:

Changing e-mail password in cPanel

Hope that information is helpful, if you have any further questions please let us know.

- Jacob

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