I created a new ftp account and cannot login
Category: File Management
I've created an FTP account in cPanel but It doesn't work. I've done this a hundred times with another host using cPanel. I can't seem to figure it out.
I've scanned the ftp logs on your server and found a few of these errors coming from your IP address in the last few minutes:
<div class='code_block'>Feb 15 11:28:47 ecbiz97 pure-ftpd: (?@###.###.###.###)
[WARNING] Authentication failed for user [*****]</div>
It appears that you cannot login because of either a bad username / password.
When using an FTP account that you've created within cPanel, please be sure to enter your username as firstname.lastname@example.org rather than simply user.
If this does not appear to be the issue, feel free to email email@example.com with the username and password that you're using, and I'd be happy to test further. If you do email, be sure to post a comment to let us know as that email account is not actively looked at (unless we're expecting an email to it).
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