I created a new ftp account and cannot login

Category: File Management

2012-02-15 12:35 pm EST

Hits: 4,838
I've created an FTP account in cPanel but It doesn't work. I've done this a hundred times with another host using cPanel. I can't seem to figure it out.

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5,399 Points
2012-02-15 12:52 pm EST
Hi Evangel,

I've scanned the ftp logs on your server and found a few of these errors coming from your IP address in the last few minutes:

Feb 15 11:28:47 ecbiz97 pure-ftpd: (?@###.###.###.###)
[WARNING] Authentication failed for user [*****]

It appears that you cannot login because of either a bad username / password.

When using an FTP account that you've created within cPanel, please be sure to enter your username as user@domain.com rather than simply user.

If this does not appear to be the issue, feel free to email docs@inmotionhosting.com with the username and password that you're using, and I'd be happy to test further. If you do email, be sure to post a comment to let us know as that email account is not actively looked at (unless we're expecting an email to it).

- Brad

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