InMotion Hosting Support Center

I'm having problems sending an email to an AOL address


StuartH
Asked:
2012-04-03 6:05 am EST

Hits: 1,869
Having looked through your database, I can't find the solution to this. I can't send an email to an AOL address. I receive an error message saying

"Task 'mail.stuart-howitt.co.uk (1) - Sending' reported error (0x800CCC78) : 'Unable to send the message. Please verify the e-mail address in your account properties. The server responded: 550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1)'"

Why is this happening?
Thanks,
Stuart

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

0

Tim S
Staff
13,707 Points
2012-04-03 7:42 am EST
Hi StuartH,

Thanks for posting your question. I'm more than happy to assist you today. We've seen this before quite a few times and typically you'll need to go into Advanced Settings for outgoing mail and make sure that you have "SMTP Server requires Authenication" is selected. Here's a forum post all about the error message:

Unable to Send Message- Outlook

If you need further assistance please feel free to contact us.

Thanks!

Tim S

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Social Media Login

   
Social Login Joomla

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!