Website not showing after change of name servers


MatijaP
Asked:
2013-09-18 5:11 pm EST

Hits: 2,588
Hello,

We bought hosting and domain (my-domain.com) at your hosting for our organization and created new website. Now we need to start using your hosting as primary (my-domain.hr) website. We changed nameservers at our domain provider (for my-domain.hr) from ex hosting to your nameservers. Then we created parked domain my-domain.hr in cpanel. After that in AMP we changed primary domain from my-domain.com to my-domain.hr.
Now sometimes we see old site and sometimes new site. (more than 12 hours passed since changing nameservers to yours)
What troubles me is when I try to ping ("express") my-domain.hr with network-tools.com it is found as in your nameservers space, but shows this error:

Whois query for my-domain.hr...
Query error: No whois server known for the given domain

Is this normal for domain change period? Did we do something wrong in the process?
As I said we mostly see old website on PC browsers and on mobile browsers we see new website.

Another thing. What about my-domain.com now? I want it to redirect to my-domain.hr but it is not visible in cpanel, only in AMP. Should I add it as parked domain in cpanel and then redirect or is there another solution?

Matija

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OK, now I see new website. So question is only for WHOIS part and my-domain.com.
MatijaP
22 Points
2013-09-18 05:34 pm EST

Best answer chosen by User

0

Arn
Staff
17,185 Points
2013-09-18 6:10 pm EST
Hello Matija,

Thanks for your questions! Typically, DNS propagation takes about 24 hours to complete (in some cases it might take a little longer). This is normal behavior when name servers are changed. So as per your latest reply, you are now seeing the site.

In regards to the re-directs, if you want the domain name to resolve to another location, then you can use a parked domain. As long as the name servers for the domain are pointed tour name servers, then you can add it as a parked domain. If the domain is registered with a different domain registrar, you will not see the domain in the Account Management Panel (AMP).

I hope this helps to answer all your questions! Please let us know if you have any further questions or comments.

Regards,
Arnel C.



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Thx for reply.

When I try to add my-domain.com as parked domain cpanel says:
"my-domain.com is already configured. Sorry, that domain is already setup (remove it from httpd.conf) "

Just to remind my-domain.com was the domain we bought with your hosting and was replaced by my-domain.hr as primary domain. I see it in AMP, but it is nowhere to be found or used in cpanel. What should I do to create redirection from my-domain.com to my-domain.hr?
MatijaP
22 Points
2013-09-18 6:34 pm EST
Hello Matija,

I reviewed your account based on your Support Center login. The problem has to do with the fact that there were still remnants of the previous primary domain in the httpd.conf file. This file is typically only accessible by our systems people, so I had to escalate the issue and they removed the entries that were entered there from the account previously having the other domain as the primary domain. They have already added your other domain (the .com domain) as a parked domain pointing to your primary domain.

Sorry for the problem! Let us know if you require any further assistance.

Regards,
Arnel C.
Arn
17,185 Points
Staff
2013-09-18 7:40 pm EST
Thx, that's it :)
MatijaP
22 Points
2013-09-19 1:05 pm EST
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