Monthly Archives: July 2012

Customer Kudo Program- Technical Support

The word Kudo is derived from the Greek word kyddas, which originally meant fame, renown, and glory. In today’s society we use the term Kudo as an alternative to the word compliment.   Here at InMotion Hosting our Tier 1 Technical Support Representatives have the ability to be rewarded for customer  compliments (kudos) they receive. The best way for a Tier 1 to earn customer kudos is by  “thrilling” the customer with their technical expertise and  a high level of customer service.

Here is what Nick Williams, a current Tier 1 Representative has to say about our Customer Kudo program.

Of all the places I have worked, InMotion has to be my favorite. We have something called a Kudos program. If a customer tells your manager that you did a good job, you get $10. An additional $5 goes into a pot and you get a raffle ticket. Once the pot reaches $1,000 it’s divided into another check.

Recently, I changed the way that I was asking for customer feedback. Last month I received 178 kudos (I’ve received 109 so far in July) for the customer telling the manager how I was doing. You can do the math on how much I earned! I also won the raffle which gave me another bonus amount, in addition to my regular paycheck because of the Kudos program.

Are you interested in learning more about current technical support openings InMotion Hosting has? Email your resume and cover letter to hr@inmotionhosting.com.

Nick Williams, Tier 1 Rep and Kudo Earner

 

 

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IMH-VA Summer Event 2012

After two years of bearing the heat outside for the Virginia Annual Summer Event, we finally headed in doors for 2012! This year Associates and their families enjoyed an afternoon filled with sporting activities, arcade, games, playground equipment, food, and fun at the Virginia Beach Field House.

We also held our first Kickball Tournament amongst departments, with 6 teams competing for “bragging rights”.  A big congratulations goes out to our Web Design Team for their pulling off the final win with a 5-3 score.

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Web Hosting Sales Representative

At some point in our lives we have all dealt with a Sales Representative, of course not all interactions are the same, leaving some with memories they would rather forget. But here at InMotion Hosting our Sales Team members goal is to respond to each inquiry in a manner that assures the person has the information they need to make an informed decision. The Sales Team members do not engage in a simple question and answer session; the goal is to listen, understand, provide honest advice for their specific business or site needs and recommend the appropriate hosting package that will meet the customers needs.

For many of our potential customers their website is their “bread and butter”.  From the moment a customer hears, “Welcome to InMotion Hosting, how may I assist you today?” they should know they are in capable hands. Whether they join as a customer on that day or in the future, we want them to consider us a trusted technical resource.

Do you have the unique combination of Sales and Technical “know how” and want to learn more and/or are interested in becoming a part of our team?

 

Blog post by Carlos Baez, Sales Representative

 

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IMH Honored-VA Beach Schools Advanced Technology Center

On Thursday, June 14th InMotion Hosting was honored during VA Beach School System’s Advanced Hosting Technology Center’s annual Partnership Breakfast for our contributions during the past school year. Over the past year InMotion Hosting partnered with the ATC to provide mentorship to students participating in a Virtual Enterprise Competition. Activities included:

1. Director of Sales & Marketing, Bob Anderson, assisting with the business plan,

2. Co-owners Todd Robinson and Sunil Saxena gave the students their first “Board Meeting” experience and gave guidance on setting up the structure of the business and

3. Students participated in on-site visits to IMH and skype meetings with the HR team.

IMH is proud of this partnership and thank ATC for allowing us the opportunity to participate in the program.

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