{"id":99251,"date":"2022-10-01T13:33:04","date_gmt":"2022-10-01T17:33:04","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/?p=99251"},"modified":"2025-06-10T19:12:51","modified_gmt":"2025-06-10T23:12:51","slug":"get-support","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/product-guides\/central\/help\/get-support\/","title":{"rendered":"How to Get Support for InMotion Central"},"content":{"rendered":"<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/07\/get-support-hero-1024x538.png\" alt=\"How to Get Support from Platform InMotion - article image\" class=\"wp-image-105872\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/07\/get-support-hero-1024x538.png 1024w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/07\/get-support-hero-300x158.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/07\/get-support-hero-768x403.png 768w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/07\/get-support-hero.png 1200w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/figure>\n\n\n\n<p>If you need help troubleshooting a website or server issue, you can access help options right from InMotion Central Support is available for your <a href=\"https:\/\/www.inmotionhosting.com\/support\/product-guides\/wordpress-hosting\/central\/teams\/management\/\">team<\/a> via ticket request or live chat. This guide will show you how to get support directly from InMotion Central.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#team\">Get Support For a Team<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"#team-chat\">Starting a Chat<\/a><\/li>\n\n\n\n<li><a href=\"#team-ticket\">Submitting a Ticket<\/a><\/li>\n\n\n\n<li><a href=\"#team-request\">Viewing Requests<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"team\">Get Support For a Team<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"team-chat\">Starting a Chat<\/h3>\n\n\n\n<ol class=\"wp-block-list article_list\">\n<li><a href=\"https:\/\/central.inmotionhosting.com\/login\" target=\"_blank\" rel=\"noopener\">Log into InMotion Central<\/a>.<\/li>\n\n\n\n<li>Click <strong>Teams<\/strong> on the main menu.<\/li>\n\n\n\n<li>Click on the name of the Team you want to work with.<br><br><img decoding=\"async\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/12\/Platform-InMotion-Teams.png\" alt=\"Accessing Teams in Platform InMotion\"><\/li>\n\n\n\n<li>Click the <strong>Requests<\/strong> sub-menu.<\/li>\n\n\n\n<li>Click the <strong>Live Chat<\/strong> button on the top right.<br><br><img decoding=\"async\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/12\/Platform-InMotion-Teams-Chat.png\" alt=\"Start a Chat for your Team in Platform InMotion\"><\/li>\n\n\n\n<li>In the chat window, type a brief summary of your question, the Subscription that\u2019s impacted, and click <strong>Start Chat<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"team-ticket\">Submitting a Ticket<\/h3>\n\n\n\n<ol class=\"wp-block-list article_list\">\n<li><a href=\"https:\/\/central.inmotionhosting.com\/login\" target=\"_blank\" rel=\"noopener\">Log into InMotion Central<\/a>.<\/li>\n\n\n\n<li>Click <strong>Teams<\/strong> on the main menu.<\/li>\n\n\n\n<li>Click on the name of the Team you want to work with.<\/li>\n\n\n\n<li>Click the <strong>Requests<\/strong> sub-menu.<\/li>\n\n\n\n<li>Click the <strong>Open a Ticket<\/strong> button on the top right.<br><br><img decoding=\"async\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/12\/Platform-InMotion-Teams-Open-Ticket.png\" alt=\"Open a Ticket action button\"><\/li>\n\n\n\n<li>There will be a pop-up window where you can enter your issue in the <strong>Subject<\/strong> field.<br><br><img decoding=\"async\" style=\"width: 600px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/12\/Platform-InMotion-Teams-Create-Ticket.png\" alt=\"Creating the Ticket Request For Your Team\"><\/li>\n\n\n\n<li>Choose a <strong>Category<\/strong> from the dropdown list. The options are <em>Technical Support<\/em> or <em>Billing<\/em>.<\/li>\n\n\n\n<li>Enter a <strong>Description<\/strong> for your issue.<\/li>\n\n\n\n<li>Click the <strong>Send<\/strong> button. After submitting a ticket request, it will be listed on the <em>Requests<\/em> page with the subject, created at time\/date, last activity time\/date, and status.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"team-request\">Viewing Requests<\/h3>\n\n\n\n<ol class=\"wp-block-list article_list\">\n<li><a href=\"https:\/\/central.inmotionhosting.com\/login\" target=\"_blank\" rel=\"noopener\">Log into InMotion Central<\/a>.<\/li>\n\n\n\n<li>Click <strong>Teams<\/strong> on the main menu.<\/li>\n\n\n\n<li>Click on the name of the Team you want to work with.<\/li>\n\n\n\n<li>Click the <strong>Requests<\/strong> sub-menu. You will then see a list of your closed and open support tickets for your team. Click on the ticket name to view the ticket details.<br><br><img decoding=\"async\" class=\"wp-image-100993\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/12\/Platform-InMotion-Teams-Click-Ticket.png\" alt=\"Viewing Team Requests\"><\/li>\n\n\n\n<li>With an <strong>Open Ticket<\/strong>, you have the ability to add comments and updated information to the ticket. <br>With a <strong>Closed Ticket<\/strong> (as shown below), you can view the entire exchange between you and Support agents.<br><br><img decoding=\"async\" class=\"wp-image-100993\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/12\/Platform-InMotion-Teams-View-Ticket.png\" alt=\"Viewing Team Requests\"><\/li>\n<\/ol>\n\n\n\n<p>Now you know how to get Support within InMotion Central. We look forward to helping you build and manage successful WordPress sites.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you need help troubleshooting a website or server issue, you can access help options right from InMotion Central Support is available for your team via ticket request or live chat. This guide will show you how to get support directly from InMotion Central. Get Support For a Team Starting a Chat Submitting a Ticket<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/support\/product-guides\/central\/help\/get-support\/\"> Read More ><\/a><\/p>\n","protected":false},"author":57020,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4545],"tags":[4604],"class_list":["post-99251","post","type-post","status-publish","format-standard","hentry","category-help","tag-central-product-guide"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Get Support for InMotion Central | InMotion Hosting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inmotionhosting.com\/support\/product-guides\/central\/help\/get-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Get Support for InMotion Central | InMotion Hosting\" \/>\n<meta property=\"og:description\" content=\"If you need help troubleshooting a website or server issue, you can access help options right from InMotion Central Support is available for your team via ticket request or live chat. This guide will show you how to get support directly from InMotion Central. 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