{"id":777,"date":"2012-10-18T20:34:18","date_gmt":"2012-10-19T00:34:18","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/2012\/10\/18\/upgrading-to-ios6-causing-imap-issues\/"},"modified":"2026-04-23T17:30:23","modified_gmt":"2026-04-23T21:30:23","slug":"upgrading-to-ios6-causing-imap-issues","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/edu\/iphone\/upgrading-to-ios6-causing-imap-issues\/","title":{"rendered":"Upgrade to iOS6 causing IMAP issues"},"content":{"rendered":"

In this article we’ll discuss the possible impact of upgrading your Apple device to iOS6, in regards to how it can break IMAP functionality for your e-mail.<\/p>\n

Reported errors<\/h2>\n

Cannot Get Mail — The mail server ‘xxx.inmotionhosting.com’ is not responding”<\/p>\n

<Warning>: ERROR: MFMessageErrorDomain\/Generic – The mail server xxx.inmotionhosting.com is not responding. Verify that you have entered the correct account info in Mail settings.<\/p>\n

Explanation of symptoms and solutions<\/h2>\n

We’ve already had quite a few customers complain about this issue directly to us, and it also appears to be a trending topic across multiple message boards as well. This doesn’t seem to be directly related to how we’re handling IMAP and does seem to be a problem with the iOS6 update itself.<\/p>\n

It sounds like after upgrading to iOS6, some users might experience their device refusing to make an IMAP connection to check for new e-mail, or connecting intermittently. Even after simply deleting the IMAP account from your device and then re-adding it with all the same settings, the issues can persist in some cases that we’ve seen.<\/p>\n

In some cases we’ve seen one proposed solution that this problem can happen if you have 0 e-mails in all of your IMAP folders. To correct this you can simply create a new draft message with a subject such as “Fix for iOS6 problems, do not remove”<\/strong>, and then never remove that message from your account.<\/p>\n

For the next solution we recommend copying down all of your current account settings, then re-creating the account using the instructions below. We’ve had customers that were having issues after their iOS6 upgrade fully resolve their problems with this method:<\/p>\n

\n
    \n
  1. Delete your current IMAP account on your iOS device, turn the device completely off, wait a few seconds, then turn it back on.<\/li>\n
  2. Wait a few minutes for everything to load up and an Internet connection is available (if possible wait to be connected to a WiFi network).<\/li>\n
  3. Go to Settings<\/strong> -> Mail, Contacts, Calendars<\/strong>.<\/li>\n
  4. Tap Add account…<\/strong><\/li>\n
  5. Tap Other<\/strong>.<\/li>\n
  6. Tap Add Mail Account<\/strong>.<\/li>\n
  7. Enter your name, e-mail address, password, and description<\/li>\n
  8. Tap Next<\/strong>.<\/li>\n
  9. Select IMAP<\/strong>.<\/li>\n
  10. Fill in your Incoming and Ougoing mail server information.<\/li>\n
  11. Tap Next<\/strong>, the account will try to verify and more than likely fail.<\/li>\n
  12. Tap on No<\/strong> to the “Cannot Connect Using SSL, Do you want to try connecting without SSL?”<\/strong> prompt<\/li>\n
  13. Tap Next<\/strong> again.<\/li>\n
  14. You will get a warning saying the account may not be able to send and receive e-mails, tap on the blue Save<\/strong> at the top-right.<\/li>\n
  15. Tap on the new account, and then tap on it again to open up its details.<\/li>\n
  16. Scroll to the bottom and you should now see Advanced Options<\/strong>, tap this and set the following:Use SSL: Turn this On<\/strong>
    \nAuthentication: Set to password<\/strong>
    \nChange the server’s port to (993<\/strong>)<\/li>\n
  17. Tap Back\/Account<\/strong> button to save.<\/li>\n
  18. Under Outgoing Mail Server, tap the line SMTP<\/strong>.<\/li>\n
  19. Enter in the settings for your e-mail account that you copied down:Hostname: secure123.inmotionhosting.com<\/strong> (If you’re unsure, please contact us)
    \nUsername: user@domain.com<\/strong> (Try user+domain.com <\/strong>if it fails with @)
    \nPassword: YourPassword<\/strong>
    \nUse SSL: Turn this On<\/strong>
    \nAuthentication: Set to password<\/strong>
    \nChange the server’s port to (465<\/strong>)<\/li>\n
  20. Tap Done, and then Done again.<\/li>\n<\/ol>\n<\/div>\n

    Hopefully after trying out one of these proposed solutions, your IMAP problems cease to happen!<\/p>\n

    We would love feedback by sending us a message through your Account Management Panel (AMP)<\/a>, or by commenting below, letting us know if this in fact is working for you, or if problems are still persisting so that we can look for further solutions.<\/p>\n","protected":false},"excerpt":{"rendered":"

    In this article we’ll discuss the possible impact of upgrading your Apple device to iOS6, in regards to how it can break IMAP functionality for your e-mail. Reported errors Cannot Get Mail — The mail server ‘xxx.inmotionhosting.com’ is not responding” <Warning>: ERROR: MFMessageErrorDomain\/Generic – The mail server xxx.inmotionhosting.com is not responding. Verify that you have Read More ><\/a><\/p>\n","protected":false},"author":57014,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4340],"tags":[],"class_list":["post-777","post","type-post","status-publish","format-standard","hentry","category-iphone"],"acf":[],"yoast_head":"\nUpgrade to iOS6 causing IMAP issues | InMotion Hosting<\/title>\n<meta name=\"description\" content=\"In this article we'll discuss the possible impact of upgrading your Apple device to iOS6, in regards to how it can break IMAP functionality for your e-mail.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inmotionhosting.com\/support\/edu\/iphone\/upgrading-to-ios6-causing-imap-issues\/\" \/>\n<meta property=\"og:locale\" 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