{"id":4735,"date":"2020-10-13T09:00:00","date_gmt":"2020-10-13T13:00:00","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/2018\/10\/31\/send-test-email\/"},"modified":"2023-10-09T11:07:08","modified_gmt":"2023-10-09T15:07:08","slug":"wp-mail-smtp","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/edu\/wordpress\/plugins\/wp-mail-smtp\/","title":{"rendered":"How to Install and Use the WP Mail SMTP Plugin"},"content":{"rendered":"<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2021\/11\/Learn-How-to-Install-and-Use-the-WP-Mail-SMTP-Plugin-1024x538.png\" alt=\"Learn How to Install and Use the WP Mail SMTP Plugin\" class=\"wp-image-90989\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2021\/11\/Learn-How-to-Install-and-Use-the-WP-Mail-SMTP-Plugin-1024x538.png 1024w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2021\/11\/Learn-How-to-Install-and-Use-the-WP-Mail-SMTP-Plugin-300x158.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2021\/11\/Learn-How-to-Install-and-Use-the-WP-Mail-SMTP-Plugin-768x403.png 768w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2021\/11\/Learn-How-to-Install-and-Use-the-WP-Mail-SMTP-Plugin.png 1200w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/figure>\n\n\n\n<p>Are you having trouble sending or receiving emails from your WordPress website? Though form submissions should arrive in your inbox without a hitch, you\u2019ve noticed that you\u2019re missing a few or all of your customer inquiries? This problem can be frustrating but thankfully there is an easy solution that will fix the issue and allow you to get back to running your business quickly.<\/p>\n\n\n\n<p>WP Mail SMTP is a WordPress plugin that fixes your email deliverability by reconfiguring WordPress to use a proper SMTP provider when sending emails. Continue reading to learn how to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#Install-WP-Mail-SMTP\">Install WP Mail SMTP<\/a><\/li>\n\n\n\n<li><a href=\"#Set-Up-WP-Mail-SMTP-Email-Settings\">Set Up WP Mail SMTP Email Settings<\/a><\/li>\n\n\n\n<li><a href=\"#Sending-a-Test-Email\">Send a Test Email<\/a><\/li>\n\n\n\n<li><a href=\"#troubleshooting\">Troubleshooting Email Issues<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Install-WP-Mail-SMTP\">Install WP Mail SMTP<\/h2>\n\n\n\n<ol class=\"article_list wp-block-list\">\n<li><a href=\"https:\/\/www.inmotionhosting.com\/support\/edu\/wordpress\/logging-into-wordpress-dashboard\/\">Login to your WordPress Dashboard<\/a>.<\/li>\n\n\n\n<li>Click <b>Plugins<\/b> then <b>Add New<\/b> in the navigation menu.<br><img loading=\"lazy\" decoding=\"async\" width=\"145\" height=\"145\" class=\"wp-image-53665\" style=\"width: 145px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/03\/wordpress_wp-mail-smtp_install_add-new-plugins.png\" alt=\"Add WP Mail SMTP plugin\"><\/li>\n\n\n\n<li>Type <strong>WP Mail SMTP<\/strong> in the available search field.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"148\" class=\"wp-image-53667\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/03\/wordpress_wp-mail-smtp_install_wp-mail-smtp-search.png\" alt=\"Search for WP Mail SMTP plugin\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/03\/wordpress_wp-mail-smtp_install_wp-mail-smtp-search.png 864w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/03\/wordpress_wp-mail-smtp_install_wp-mail-smtp-search-300x59.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/03\/wordpress_wp-mail-smtp_install_wp-mail-smtp-search-768x152.png 768w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>You will see <em>WP Mail SMTP by WPForms<\/em> listed, click the <b>Install Now<\/b> button.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"325\" class=\"wp-image-53666\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/03\/wordpress_wp-mail-smtp_install_install-wp-mail-smtp.png\" alt=\"Install WP SMTP plugin\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/03\/wordpress_wp-mail-smtp_install_install-wp-mail-smtp.png 522w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/03\/wordpress_wp-mail-smtp_install_install-wp-mail-smtp-300x130.png 300w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>Once it has been installed, click the <b>Activate<\/b>.<img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"239\" class=\"wp-image-53664\" style=\"width: 550px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/03\/wordpress_wp-mail-smtp_install_activate-wp-mail-smtp.png\" alt=\"Activate WP Mail SMTP plugin\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/03\/wordpress_wp-mail-smtp_install_activate-wp-mail-smtp.png 519w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/03\/wordpress_wp-mail-smtp_install_activate-wp-mail-smtp-300x131.png 300w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n<\/ol>\n\n\n\n<div style=\"height:44px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Set-Up-WP-Mail-SMTP-Email-Settings\">Set Up WP Mail SMTP Email Settings<\/h2>\n\n\n\n<p class=\"alert alert-info\">The latest version of <strong>WP Mail SMTP<\/strong> includes an <em>activation wizard<\/em> to walk you through the setup process.<\/p>\n\n\n\n<ol class=\"article_list wp-block-list\">\n<li>After installing and activating the plugin, you will be taken to a \u201cWP Mail SMTP Setup Wizard\u201d. Click the <strong>Let\u2019s Get Started<\/strong> button.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"517\" class=\"wp-image-90981\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/lets-get-started.png\" alt=\"Start WP Mail SMTP Wizard\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/lets-get-started.png 722w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/lets-get-started-300x207.png 300w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>You can then select your SMTP Mailer from the available options. If you are using the SMTP settings from InMotion, select the <strong>Other SMTP<\/strong> option. Then, click the <strong>Save and Continue<\/strong> button.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"703\" class=\"wp-image-90982\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/select-smtp-mailer.png\" alt=\"Choose Your SMTP Mailer\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/select-smtp-mailer.png 861w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/select-smtp-mailer-300x281.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/select-smtp-mailer-768x720.png 768w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>Enter your secure SSL\/TLS setting in the available field. These settings can vary from one account to another, so be sure to <a href=\"https:\/\/www.inmotionhosting.com\/support\/email\/how-to-find-email-settings\/\">check your settings in your cPanel account<\/a>.<br><br><em>Below is an example of what to enter:<\/em><br><table class=\"table table-bordered table-striped\" border=\"1\" width=\"100%\" cellspacing=\"3\" cellpadding=\"3\"> <tbody> <tr> <th>Option<\/th> <th>Example of Setting<\/th> <\/tr><tr><td>Encryption<\/td><td>SSL<\/td><\/tr> <tr> <td>SMTP Host<\/td> <td>mail.example.com<\/td>  <\/tr> <tr> <td>SMTP Port<\/td> <td>465<\/td> <\/tr> <tr> <td>Authentication<\/td> <td>Set to <b>Enabled<\/b>.<\/td> <\/tr> <tr> <td>SMTP Username<\/td> <td>admin@example.com (should be the same email address entered in the \u201cFrom Email\u201d section above)<\/td> <\/tr> <tr> <td>SMTP Password<\/td> <td>Enter the password for the email address you entered in the \u201cSMTP Username\u201d section above.<\/td> <\/tr> <\/tbody> <\/table><br><br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"734\" class=\"wp-image-90983\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/enter-smtp-settings.png\" alt=\"Entering the SMTP Settings\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/enter-smtp-settings.png 802w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/enter-smtp-settings-300x294.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/enter-smtp-settings-768x752.png 768w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>Scroll down and fill in the \u201c<strong>From Name<\/strong>\u201d and choose if you want to \u201c<strong>Force From Name<\/strong>.\u201d This will cause your site to use this name for any outgoing emails.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"283\" class=\"wp-image-90984\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/from-name.png\" alt=\"Enter From Name for SMTP\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/from-name.png 690w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/from-name-300x113.png 300w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>Enter your \u201c<strong>From Email<\/strong>\u201d next and choose if you want to \u201c<strong>Force From Email<\/strong>.\u201d This will cause your site to use this name for any outgoing emails.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"274\" class=\"wp-image-90985\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/from-email.png\" alt=\"Enter From Email for SMTP\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/from-email.png 692w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/from-email-300x110.png 300w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>Click the<strong> Save and Continue<\/strong> button.<\/li>\n\n\n\n<li>Select the email features you want to enable, then click the <strong>Save and Continue<\/strong> button. Available <em>free<\/em> options are: Improved Email Deliverability, Email Error Tracking, Smart Contact Form, and Weekly Email Summary.<\/li>\n\n\n\n<li>On the next screen you can enter your email address if you want to join the WP Mail SMTP mailing list. You can also check the <strong>Yes, count me<\/strong> <strong>in<\/strong> box to share your usage information with WP Mail SMTP. Then, click <strong>Skip this step <\/strong>or <strong>Save and Continue<\/strong>.<\/li>\n\n\n\n<li>Optionally, If you purchased a license key you can enter it and click the <strong>Connect<\/strong> button. Otherwise, click the <strong>Skip this Step<\/strong> button. It will then verify your settings.<\/li>\n\n\n\n<li>You will then see a message stating, \u201cCongrats, you\u2019ve successfully set up WP Mail SMTP!\u201d Click the <strong>Finish Setup<\/strong> button.<\/li>\n\n\n\n<li>Click the <b>Save Settings<\/b> once you have entered your SMTP settings.<\/li>\n\n\n\n<li>You are finished when you see a message stating <em>Settings were successfully saved.<\/em><br><br><img loading=\"lazy\" decoding=\"async\" width=\"375\" height=\"532\" class=\"wp-image-90986\" style=\"width: 375px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/finish-setup.png\" alt=\"Finish WP Mail SMTP Setup\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/finish-setup.png 582w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/finish-setup-211x300.png 211w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Sending-a-Test-Email\">Sending a Test Email<\/h2>\n\n\n\n<ol class=\"article_list wp-block-list\">\n<li><a href=\"https:\/\/www.inmotionhosting.com\/support\/edu\/wordpress\/logging-into-wordpress-dashboard\/\">Log into your WordPress Dashboard<\/a>.<\/li>\n\n\n\n<li>Click <b>WP Mail SMTP<\/b> in the navigation menu.<\/li>\n\n\n\n<li>On the settings page click the <b>Email Test<\/b> link.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"403\" class=\"wp-image-90987\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/email-test.png\" alt=\"Access the Email Test Tab\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/email-test.png 649w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/email-test-300x161.png 300w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>Enter the address you want to send the test to in the available field.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"305\" class=\"wp-image-90988\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/send-a-test-email.png\" alt=\"Sending a Test Email\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/send-a-test-email.png 608w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2020\/10\/send-a-test-email-300x122.png 300w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>Click the <b>Send Email<\/b> button. You will see a message stating <em>\u201cYour email was sent successfully!\u201d<\/em> If you do not, you will need to troubleshoot your settings. When you check your email, you should have an email with the subject line similar to this: <em>\u201cWP Mail SMTP: Test email to admin@example.net\u201d<\/em>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"troubleshooting\">Troubleshooting Email Issues<\/h2>\n\n\n\n<p>Below are some common problems and solutions for issues sending email from your WordPress site.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Email did not arrive<\/h3>\n\n\n\n<p>If the test email is missing and does not arrive, you can check the email log for records of the email.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/support\/email\/view-mail-logs\/\">How to View your WordPress Mail Logs<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Could not authenticate your SMTP account<\/h3>\n\n\n\n<p>Since this error often indicates an issue with your username or password, we recommend checking your settings in the WP Mail SMTP plugin.<\/p>\n\n\n<div class=\"jumbotron\">\r\n<p><strong>Power Your Growth with Managed WordPress<\/strong><\/p>\r\n<p>Unlock the full potential of your mission-critical WordPress site with scalable, purpose-built servers. Give your website the performance, security, and support it needs to succeed - so you can focus on growing your business.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/design.inmotionhosting.com\/assets\/icons\/standard\/check-blue.svg\" alt=\"check mark\" width=\"24\" height=\"24\" \/>Scalable Cloud Servers &nbsp;&nbsp; <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/design.inmotionhosting.com\/assets\/icons\/standard\/check-blue.svg\" alt=\"check mark\" width=\"24\" height=\"24\" \/>Advanced Security &nbsp;&nbsp; <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/design.inmotionhosting.com\/assets\/icons\/standard\/check-blue.svg\" alt=\"check mark\" width=\"24\" height=\"24\" \/>Managed Updates &nbsp;&nbsp; <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/design.inmotionhosting.com\/assets\/icons\/standard\/check-blue.svg\" alt=\"check mark\" width=\"24\" height=\"24\" \/>Expert Support<\/p>\r\n<p><a class=\"btn btn-primary btn-lg\" href=\"https:\/\/www.inmotionhosting.com\/wordpress-hosting\/managed-wordpress\">Managed WordPress Hosting<\/a><\/p>\r\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Are you having trouble sending or receiving emails from your WordPress website? Though form submissions should arrive in your inbox without a hitch, you\u2019ve noticed that you\u2019re missing a few or all of your customer inquiries? This problem can be frustrating but thankfully there is an easy solution that will fix the issue and allow<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/support\/edu\/wordpress\/plugins\/wp-mail-smtp\/\"> Read More ><\/a><\/p>\n","protected":false},"author":57014,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4379],"tags":[],"class_list":["post-4735","post","type-post","status-publish","format-standard","hentry","category-plugins"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Learn How to Install and Use the WP Mail SMTP Plugin<\/title>\n<meta name=\"description\" content=\"Learn how to send an email from your WordPress website to test SMTP settings.\" \/>\n<meta name=\"robots\" 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