{"id":46860,"date":"2019-08-30T13:45:47","date_gmt":"2019-08-30T18:45:47","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/?p=46860"},"modified":"2023-10-19T11:29:39","modified_gmt":"2023-10-19T15:29:39","slug":"whmcs-department-not-found","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/edu\/whm\/whmcs-department-not-found\/","title":{"rendered":"WHMCS &#8220;Department Not Found&#8221; Error"},"content":{"rendered":"\n<p>Managing support requests for your users is an important part of your web hosting reseller strategy. The errors described below are related to issues that can arise in your support department. Whether you\u2019re a full team or a single admin operation, you will want to deal with errors as they may arise.<\/p>\n\n\n\n<p>The errors are as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#departmentnotfound\">\u201cDepartment Not Found\u201d Error<\/a><\/li>\n\n\n\n<li><a href=\"#departmentnotfound.exiting.\">\u201cDepartment Not Found. Exiting.\u201d Error<\/a><\/li>\n<\/ul>\n\n\n\n<p>Let\u2019s take a look at both of these issues in more depth below.<\/p>\n\n\n\n<p class=\"alert alert-info\">Remember, the InMotion Hosting <a href=\"https:\/\/www.inmotionhosting.com\/reseller-hosting\">reseller hosting plans<\/a> are designed to make launching and managing your own hosting business as easy as possible. <a href=\"https:\/\/www.inmotionhosting.com\/contact\">Reach out anytime<\/a> with any questions or comments you have.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"departmentnotfound\">Department Not Found<\/h2>\n\n\n\n<p>Your customers can request support by emailing your support department. However, if your support email address is in the CC or BCC field, it will generate a \u201cDepartment Not Found\u201d error. The support email address must be in the TO field for any incoming email.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"departmentnotfound.exiting.\">Department Not Found. Exiting.<\/h2>\n\n\n\n<p>WHMCS requires that you create at least one support department. The \u201cGeneral Enquiries\u201d department exists by default. And your default admin user will be assigned to it. If there are no support departments or admin users assigned, you will generate this error.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"inmotionhostingresellerplans\">InMotion Hosting Reseller Plans<\/h2>\n\n\n\n<p>InMotion Hosting is there for you not just when errors arise but throughout your reseller journey. Check out the <strong>10 Steps to Automation<\/strong> workflow in the <a href=\"\/support\/product-guides\/reseller-hosting\/\">reseller hosting product guide<\/a> to get your hosting business up and running in just a few steps.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Managing support requests for your users is an important part of your web hosting reseller strategy. The errors described below are related to issues that can arise in your support department. Whether you\u2019re a full team or a single admin operation, you will want to deal with errors as they may arise. The errors are<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/support\/edu\/whm\/whmcs-department-not-found\/\"> Read More ><\/a><\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4289,4335],"tags":[],"class_list":["post-46860","post","type-post","status-publish","format-standard","hentry","category-whm","category-error-numbers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WHMCS &quot;Department Not Found&quot; Error | InMotion Hosting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inmotionhosting.com\/support\/edu\/whm\/whmcs-department-not-found\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WHMCS &quot;Department Not Found&quot; Error | InMotion Hosting\" \/>\n<meta property=\"og:description\" content=\"Managing support requests for your users is an important part of your web hosting reseller strategy. 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