{"id":4541,"date":"2018-06-13T15:31:47","date_gmt":"2018-06-13T15:31:47","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/2018\/06\/13\/how-to-add-an-email-notification-rule-using-the-whmcs-ticket-system\/"},"modified":"2021-08-16T22:27:06","modified_gmt":"2021-08-17T02:27:06","slug":"how-to-add-an-email-notification-rule-using-the-whmcs-ticket-system","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/email\/how-to-add-an-email-notification-rule-using-the-whmcs-ticket-system\/","title":{"rendered":"How to Add an Email Notification Rule Using the WHMCS Ticket System"},"content":{"rendered":"

Once you have created a Notification Email Template<\/a> you can assign the template to a particular Support Department<\/em> using the WHMCS Ticket System<\/strong>. You can utilize this configuration to receive email notifications<\/a> to a specific address when a ticket is received for each Support Department you create<\/a>. In this guide, you can learn how to assign a notification email template to a Support Department<\/strong> using WHMCS<\/em>.<\/p>\n

Create Notification Rule<\/h2>\n

Once the Email Notifications<\/i> have been configured, you can create a notification rule<\/strong>. In this example, the notification rule will be configured to send an email to the appropriate Support Department when a new ticket is received.<\/p>\n

    \n
  1. \n

    Log into the WHMCS Administrative Dashboard.<\/a><\/p>\n<\/li>\n

  2. \n

    Hover over the Setup<\/i> tab, then click on Notifications<\/strong> from the list of menu items.<\/p>\n<\/li>\n

  3. \n

    Click the Create New Notification Rule<\/strong> button.<\/p>\n<\/li>\n

  4. \n

    Enter a name for the rule into the Rule Name<\/b> field. For this example, “New Technical Support Ticket”<\/i> is entered.<\/p>\n<\/li>\n

  5. \n

    Select Ticket<\/b> then select New Ticket<\/b> from the list under the Ticket options.<\/p>\n<\/li>\n

  6. \n

    From the Department<\/b> drop-down menu, select the Support Department you would like to create the notification for. For this example, Technical Support<\/i> is selected.<\/p>\n<\/li>\n

  7. \n

    Under the Notification Settings<\/i> section, select Email<\/b>.<\/p>\n<\/li>\n

  8. \n

    From the Email Template<\/b> drop-down menu, select the custom template you would like to use as the notification. For this example, New Technical Support Ticket<\/i> is selected.<\/p>\n<\/li>\n

  9. \n

    Enter the email address(es) you would like this notification to be sent. You can enter multiple email addresses by separating each with commas. For this example, support@example.com<\/i> is entered.<\/p>\n<\/li>\n

  10. \n

    Finally, click the Create<\/b> button.<\/p>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Once you have created a Notification Email Template you can assign the template to a particular Support Department using the WHMCS Ticket System. You can utilize this configuration to receive email notifications to a specific address when a ticket is received for each Support Department you create. In this guide, you can learn how to Read More ><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4,4289],"tags":[],"class_list":["post-4541","post","type-post","status-publish","format-standard","hentry","category-email","category-whm"],"acf":[],"yoast_head":"\nHow to Add an Email Notification Rule Using the WHMCS Ticket System | InMotion Hosting<\/title>\n<meta name=\"description\" content=\"In this guide, you can learn how to assign a notification email template to a Support Department using WHMCS.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inmotionhosting.com\/support\/email\/how-to-add-an-email-notification-rule-using-the-whmcs-ticket-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Add an Email Notification Rule Using the WHMCS Ticket System | InMotion Hosting\" \/>\n<meta property=\"og:description\" content=\"In this guide, you can learn how to assign a notification email template to a Support Department using WHMCS.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inmotionhosting.com\/support\/email\/how-to-add-an-email-notification-rule-using-the-whmcs-ticket-system\/\" \/>\n<meta property=\"og:site_name\" content=\"InMotion Hosting Support Center\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/inmotionhosting\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-06-13T15:31:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-17T02:27:06+00:00\" \/>\n<meta name=\"author\" content=\"InMotion Hosting Contributor\" \/>\n<meta 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