{"id":44682,"date":"2019-07-19T15:53:05","date_gmt":"2019-07-19T20:53:05","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/?p=44682"},"modified":"2021-08-16T16:00:30","modified_gmt":"2021-08-16T20:00:30","slug":"how-to-add-live-chat-to-your-wordpress-site","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/edu\/wordpress\/how-to-add-live-chat-to-your-wordpress-site\/","title":{"rendered":"How to Add Live Chat to your WordPress Site"},"content":{"rendered":"<p>In this article<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#install-live-chat\">Install Live Chat<\/a><\/li><li><a href=\"#add-live-chat\">Add Live Chat to your Site<\/a><\/li><\/ul>\n\n\n\n<p>Do you need to interact with website visitors in real-time? Chat is a great way to reach out and offer help or close a sale. For example, you could have a chat pop up and ask if they \u201cneed any help\u201d, or \u201chave any questions\u201d. This personalized touch can increase the visitor\u2019s confidence in your service or company. It\u2019s also a good way to clear up any confusion a potential customer may have about your product or service. Once their question has been answered, hopefully, they will continue with the purchase.<\/p>\n\n\n\n<p>A couple of benefits of being an InMotion <a href=\"https:\/\/www.inmotionhosting.com\/wordpress-hosting\">WordPress Hosting<\/a> customer is that we can migrate over your existing website or easily get you set up with a site that has WordPress already installed.<\/p>\n\n\n\n<p><\/p><p class=\"alert alert-warning\" role=\"alert\"><strong>Note:<\/strong> You will need to sign up for a free <a href=\"https:\/\/www.tawk.to\">tawk.to<\/a> account to complete this guide. This is where you will monitor and manage the chats. It also includes powerful tools for tracking reporting visitors. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"install-live-chat\">Install Live Chat Plugin<\/h2>\n\n\n\n<p>Since WordPress does not include chat abilities, you will have to add them to your site with a 3rd party plugin. Of the many plugins available, Tawk.To Live Chat is the most popular with over 100,000 active installations. <\/p>\n\n\n\n<ol class=\"article_list wp-block-list\"><li><a href=\"\/support\/edu\/wordpress\/logging-into-wordpress-dashboard\/\">Log into your WordPress Dashboard<\/a>.<\/li><li>Click <strong>Plugins<\/strong> then <strong>Add New<\/strong>.<\/li><li>Type \u2018<strong>tawk<\/strong>\u2019 in the search box.<\/li><li>You will see Tawk.To Live Chat listed. Click the <strong>Install Now<\/strong> button.<\/li><li>Once the installation completes, click the <strong>Activate<\/strong> button to enable it.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"add-live-chat\">Add Live Chat to your Site<\/h2>\n\n\n\n<p>Now that you have the\u00a0<em>Tawk.To Live Chat <\/em>plugin installed, we\u2019ll show you how to add the chat to your WordPress site.<\/p>\n\n\n\n<ol class=\"article_list wp-block-list\"><li>In your <a href=\"\/support\/edu\/wordpress\/logging-into-wordpress-dashboard\/\">WordPress Dashboard<\/a>, click <strong>Settings<\/strong> then <strong>tawk.to<\/strong>.<\/li><li>On the <em>Account Settings<\/em> page enter the <strong>Email<\/strong> address and <strong>Password<\/strong> for your tawk.to account.<\/li><li>Click the <strong>Sign in<\/strong> button.<\/li><li>Choose your <strong>property<\/strong> from the drop-down menu.<\/li><li>Click the <strong>Use selected widget<\/strong> button.<\/li><li>Click the <strong>Visibility Options<\/strong> link.<\/li><li>The Tawk.to widget will display on all pages by default. To change the settings, toggle the button to \u201c<strong>Always show Tawk.To widget on every page<\/strong>\u201d. You can then choose which pages the chat widget will display on.<\/li><li>Alternately, you can enable the option to \u201c<strong>Exclude on specific url<\/strong>\u201d then enter the URL\u2019s you don\u2019t want the chat widget to display on.<\/li><li>Once you have chosen your settings, click the <strong>Save Changes<\/strong> button. You will now have a chat icon on the pages you selected. Clicking it will cause it to pop-up with a chat window. It will look like this:<br><a href=\" https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/07\/add-live-chat-to-wordpress.png%20\" rel=\"lightbox-0\">\n\n<figure><img decoding=\"async\" alt=\"\" class=\"std_ss\" src=\" https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/07\/add-live-chat-to-wordpress.png%20\" style=\"float: right; margin: 15px 15px 15px 15px;\" width=\"200\"><\/figure><\/a><\/li><div style=\"clear:both;\"><\/div><\/ol>\n\n\n\n<p>Congratulations, now you know how to add live chat to your WordPress website. You can begin interacting with visitors and tracking them in real-time.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this article Install Live Chat Add Live Chat to your Site Do you need to interact with website visitors in real-time? Chat is a great way to reach out and offer help or close a sale. For example, you could have a chat pop up and ask if they \u201cneed any help\u201d, or \u201chave<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/support\/edu\/wordpress\/how-to-add-live-chat-to-your-wordpress-site\/\"> Read More ><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4325,56],"tags":[],"class_list":["post-44682","post","type-post","status-publish","format-standard","hentry","category-wordpress-hosting","category-wordpress"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Add Live Chat to your WordPress Site<\/title>\n<meta name=\"description\" content=\"Learn how to add live chat to your WordPress website using the free tawk.to plugin. You will then be able to monitor and interact with visitors to your website.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inmotionhosting.com\/support\/edu\/wordpress\/how-to-add-live-chat-to-your-wordpress-site\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Add Live Chat to your WordPress Site\" \/>\n<meta property=\"og:description\" content=\"Learn how to add live chat to your WordPress website using the free tawk.to plugin. 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