{"id":43870,"date":"2019-06-20T09:45:02","date_gmt":"2019-06-20T14:45:02","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/?p=43870"},"modified":"2026-04-16T00:18:54","modified_gmt":"2026-04-16T04:18:54","slug":"backup-emails-with-horde","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/email\/backup-emails-with-horde\/","title":{"rendered":"How to Backup Emails from cPanel Webmail"},"content":{"rendered":"<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/06\/How-to-Backup-Emails-from-cPanel-Webmail-1024x538.png\" alt=\"How to Backup Emails from cPanel Webmail\" class=\"wp-image-131927\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/06\/How-to-Backup-Emails-from-cPanel-Webmail-1024x538.png 1024w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/06\/How-to-Backup-Emails-from-cPanel-Webmail-300x158.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/06\/How-to-Backup-Emails-from-cPanel-Webmail-768x403.png 768w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/06\/How-to-Backup-Emails-from-cPanel-Webmail.png 1200w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/figure>\n\n\n\n<p class=\"alert alert-danger\"><strong>Warning:<\/strong> Horde Webmail was removed from cPanel in version 108 (released late 2022) because the upstream Horde project is no longer maintained. If you are on a current InMotion Hosting plan running cPanel 108 or later, Horde does not appear in your interface. The steps in the legacy section at the bottom of this article apply only to servers still running cPanel 106 or earlier. If you are on a current server, use the Roundcube, IMAP, or File Manager methods described below.<\/p>\n\n\n\n<p>Your email is on a server, and you need a local copy, whether to protect against accidental deletion, migrate to a new provider, or archive a project inbox. <\/p>\n\n\n\n<p>This guide covers three methods that work on current InMotion Hosting plans: downloading messages from Roundcube webmail, syncing your full mailbox to a desktop client such as Thunderbird via IMAP, and downloading raw mail files through cPanel File Manager. <\/p>\n\n\n\n<p>A legacy section at the end preserves the original Horde export steps for accounts still on cPanel 106 or earlier.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Prerequisites<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An active InMotion Hosting account with at least one email address configured.<\/li>\n\n\n\n<li>Your email account username and password.<\/li>\n\n\n\n<li>For the Roundcube method: access to cPanel webmail at <code>https:\/\/webmail.yourdomain.com<\/code> (replace <code>yourdomain.com<\/code> with your actual domain).<\/li>\n\n\n\n<li>For the IMAP method: Thunderbird installed on your computer. See the <a href=\"https:\/\/www.thunderbird.net\/en-US\/\">Thunderbird download page<\/a> if you do not have it.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Method 1: Download Emails from Roundcube Webmail<\/h2>\n\n\n\n<p><a href=\"https:\/\/roundcube.net\" type=\"link\" id=\"https:\/\/roundcube.net\" target=\"_blank\" rel=\"noreferrer noopener\">Roundcube<\/a> is the webmail client bundled with current cPanel versions. Its built-in downloader saves individual messages as <code>.eml<\/code> files, which most email clients (Thunderbird, Apple Mail, Outlook, and others) can open or import directly. This method works well for saving specific messages. If you need to back up an entire mailbox with all folders, Method 2 (Thunderbird IMAP sync) or Method 3 (File Manager download) is more practical.<\/p>\n\n\n\n<ol class=\"wp-block-list article_list\">\n<li>Log in to cPanel. See <a href=\"\/support\/edu\/cpanel\/how-to-log-into-cpanel\/\">How to Log in to cPanel<\/a> if you need help.<\/li>\n\n\n\n<li>In the <strong>Email<\/strong> section, click <strong>Email Accounts<\/strong>.<\/li>\n\n\n\n<li>Find the address you want to back up and click <strong>Check Email<\/strong> to open Roundcube webmail.<\/li>\n\n\n\n<li>In the left panel, click the folder you want to export (for example, <strong>Inbox<\/strong>).<\/li>\n\n\n\n<li>Select the message you want to download by clicking it in the message list.<\/li>\n\n\n\n<li>In the message list toolbar, click <strong>More<\/strong>, then click <strong>Download (.eml)<\/strong>. Roundcube saves the message as an <code>.eml<\/code> file to your computer.<\/li>\n\n\n\n<li>Repeat Steps 5 and 6 for each message you need to save.<\/li>\n<\/ol>\n\n\n\n<p class=\"alert alert-info\"><strong>Tip:<\/strong> Downloading messages one at a time is practical for saving a few important emails. To back up an entire mailbox, use Method 2 (Thunderbird IMAP sync) or Method 3 (File Manager) instead.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Method 2: Back Up Emails via IMAP Sync with Thunderbird<\/h2>\n\n\n\n<p>An IMAP (Internet Message Access Protocol) connection downloads a full local copy of your mailbox. Once Thunderbird syncs, every message is stored on your computer, and you can back up the Thunderbird profile folder. This method is the most complete option because it captures all folders, flags, and metadata in one pass.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: Add your email account to Thunderbird<\/h3>\n\n\n\n<ol class=\"wp-block-list article_list\">\n<li>Open <a href=\"https:\/\/www.thunderbird.net\" type=\"link\" id=\"https:\/\/www.thunderbird.net\" target=\"_blank\" rel=\"noreferrer noopener\">Thunderbird<\/a>. If this is your first account, the account setup wizard opens automatically. If you already have accounts set up, click the three-line menu icon, select <strong>New Account<\/strong>, then click <strong>Existing Email<\/strong>.<\/li>\n\n\n\n<li>Enter your name, email address (for example, <code>user@yourdomain.com<\/code>), and email password, then click <strong>Continue<\/strong>.<\/li>\n\n\n\n<li>Thunderbird will attempt auto-configuration. When it detects server settings, confirm the protocol is set to <strong>IMAP<\/strong> (not POP3). IMAP keeps folders in sync; POP3 only downloads the inbox and may delete messages from the server.<\/li>\n\n\n\n<li>Click <strong>Done<\/strong>. Thunderbird begins syncing your mailbox. The time this takes depends on how many messages you have.<\/li>\n<\/ol>\n\n\n\n<p class=\"alert alert-info\"><strong>Note:<\/strong> If auto-configuration fails, enter your incoming mail server as <code>mail.yourdomain.com<\/code>, port <code>993<\/code>, SSL\/TLS. Replace <code>yourdomain.com<\/code> with your actual domain. See <a href=\"\/support\/email\/how-to-find-email-settings\/\">Finding Your Email Settings in cPanel or Webmail<\/a> for the full settings list.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: Locate and archive the Thunderbird profile folder<\/h3>\n\n\n\n<p>Thunderbird stores all downloaded messages in a profile folder on your computer. Copying this folder creates a complete, restorable backup.<\/p>\n\n\n\n<ol class=\"wp-block-list article_list\">\n<li>In Thunderbird, click the three-line menu icon, select <strong>Help<\/strong>, then click <strong>Troubleshooting Information<\/strong>.<\/li>\n\n\n\n<li>Under <strong>Application Basics<\/strong>, <span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">locate the\u00a0<strong>Profile Folder<\/strong>\u00a0row, then<\/span> click <strong>Open Folder<\/strong>. Your file manager opens to the profile directory.<\/li>\n\n\n\n<li>Go up one level so you can see the profile folder itself (not its contents), then copy the entire folder to your backup destination (an external drive, a cloud storage folder, or another disk).<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Method 3: Download Raw Mail Files via cPanel File Manager (Advanced)<\/h2>\n\n\n\n<p>Every email on an InMotion Hosting account is stored in the Maildir format under your home directory at <code>\/home\/&lt;cpanel-username&gt;\/mail\/<\/code>. Downloading this directory gives you the raw message files, which any mail client that supports Maildir or mbox import can read. Use this method when you need to back up an account that you cannot access through webmail.<\/p>\n\n\n\n<ol class=\"wp-block-list article_list\">\n<li>Log in to cPanel and open <strong>File Manager<\/strong> in the <strong>Files<\/strong> section.<\/li>\n\n\n\n<li>In the left panel, navigate to your home directory (the top level, typically labeled with your cPanel username).<\/li>\n\n\n\n<li>Locate the <code>mail<\/code> folder. Inside it you will find one subfolder per domain, and within that, one subfolder per email address.<\/li>\n\n\n\n<li>Right-click the <code>mail<\/code> folder (or the specific address subfolder) and click <strong>Compress<\/strong>. Choose <strong>Zip Archive<\/strong> and click <strong>Compress File(s)<\/strong>.<\/li>\n\n\n\n<li>When compression finishes, select the resulting <code>.zip<\/code> file and click <strong>Download<\/strong> in the toolbar.<\/li>\n<\/ol>\n\n\n\n<p class=\"alert alert-warning\"><strong>Important:<\/strong> The <code>mail<\/code> folder can be large. If your inbox holds several gigabytes of messages, the compression step may time out in File Manager. In that case, use SFTP to download the folder directly. See <a href=\"\/support\/website\/ftp\/shared-sftp-setup\">SFTP Setup Guide for Shared Hosting<\/a> for setup instructions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Roundcube does not show a Download option<\/h3>\n\n\n\n<p>The <strong>Download (.eml)<\/strong> option only appears when a message is selected. Make sure you have clicked a message in the message list before clicking <strong>More<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Thunderbird cannot connect to the mail server<\/h3>\n\n\n\n<p>Confirm that your incoming mail server hostname is <code>mail.yourdomain.com<\/code> (replace with your domain) and that port 993 with SSL\/TLS is selected. See <a href=\"\/support\/email\/how-to-find-email-settings\/\">Finding Your Email Settings in cPanel or Webmail<\/a> for verified server settings.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">File Manager compression times out on large mailboxes<\/h3>\n\n\n\n<p>cPanel File Manager has a processing time limit that can be reached when compressing large mail directories. Switch to SFTP and download the <code>\/home\/&lt;cpanel-username&gt;\/mail\/<\/code> directory directly to your computer. See <a href=\"\/support\/website\/ftp\/shared-sftp-setup\">SFTP Setup Guide for Shared Hosting<\/a> for setup instructions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Legacy: Exporting Email with Horde (cPanel 106 and Earlier Only)<\/h2>\n\n\n\n<p class=\"alert alert-danger\"><strong>Warning:<\/strong> The steps in this section apply only to servers running cPanel 106 or earlier. Horde was removed from cPanel in version 108 and is not available on current InMotion Hosting plans. If you are unsure which cPanel version your server runs, check your cPanel dashboard. If you see version 108 or higher, skip this section and use Method 1, Method 2, or Method 3 above.<\/p>\n\n\n\n<p>On servers running cPanel 106 or earlier, Horde Webmail includes a built-in export that saves messages as an MBOX file.<\/p>\n\n\n\n<ol class=\"wp-block-list article_list\">\n<li>Log in to cPanel webmail and select <strong>Horde<\/strong> as your webmail client.<\/li>\n\n\n\n<li>Right-click the <strong>Inbox<\/strong> folder in the left panel and click <strong>Export<\/strong>. Repeat this step for each folder you want to export (Drafts, Sent, and any custom subfolders).<\/li>\n\n\n\n<li>Choose <strong>MBOX<\/strong> for a standard mail archive, or <strong>MBOX (ZIP compressed)<\/strong> to reduce file size, then click <strong>OK<\/strong>.<\/li>\n\n\n\n<li>Save the downloaded file to your computer.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>You now have at least one local copy of your email, whether as individual .eml files from Roundcube, a synced Thunderbird profile, or a raw Maildir archive from your server. For ongoing protection, run one of these methods regularly rather than only before a migration. To set up a new email address or adjust your mailbox storage quota, see <a href=\"\/support\/email\/how-to-create-an-email-account\/\">How to Create an Email Account in cPanel<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Warning: Horde Webmail was removed from cPanel in version 108 (released late 2022) because the upstream Horde project is no longer maintained. If you are on a current InMotion Hosting plan running cPanel 108 or later, Horde does not appear in your interface. The steps in the legacy section at the bottom of this article<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/support\/email\/backup-emails-with-horde\/\"> Read More ><\/a><\/p>\n","protected":false},"author":57032,"featured_media":131927,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4,4338,4339],"tags":[4623,4618,4620,4624,4622,4621],"class_list":["post-43870","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-email","category-horde-webmail","category-roundcube-webmail","tag-backup","tag-cpanel","tag-email","tag-imap","tag-roundcude","tag-webmail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Backup Emails from cPanel Webmail | InMotion Hosting<\/title>\n<meta name=\"description\" content=\"Back up emails from cPanel webmail using Roundcube, Thunderbird IMAP sync, or File Manager. Horde was removed in cPanel 108. Alternatives included.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inmotionhosting.com\/support\/email\/backup-emails-with-horde\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Backup Emails from cPanel Webmail | InMotion Hosting\" \/>\n<meta property=\"og:description\" content=\"Back up emails from cPanel webmail using Roundcube, Thunderbird IMAP sync, or File Manager. Horde was removed in cPanel 108. Alternatives included.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inmotionhosting.com\/support\/email\/backup-emails-with-horde\/\" \/>\n<meta property=\"og:site_name\" content=\"InMotion Hosting Support Center\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/inmotionhosting\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-20T14:45:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-16T04:18:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/06\/How-to-Backup-Emails-from-cPanel-Webmail.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Derrell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@InMotionHosting\" \/>\n<meta name=\"twitter:site\" content=\"@InMotionHosting\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Derrell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/email\/backup-emails-with-horde\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/email\/backup-emails-with-horde\/\"},\"author\":{\"name\":\"Derrell\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#\/schema\/person\/0736f70b4077032374f89709cdc255b7\"},\"headline\":\"How to Backup Emails from cPanel Webmail\",\"datePublished\":\"2019-06-20T14:45:02+00:00\",\"dateModified\":\"2026-04-16T04:18:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/email\/backup-emails-with-horde\/\"},\"wordCount\":1247,\"commentCount\":3,\"publisher\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/email\/backup-emails-with-horde\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/06\/How-to-Backup-Emails-from-cPanel-Webmail.png\",\"keywords\":[\"backup\",\"cpanel\",\"email\",\"imap\",\"roundcude\",\"webmail\"],\"articleSection\":[\"Email\",\"Horde Webmail\",\"RoundCube Webmail\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.inmotionhosting.com\/support\/email\/backup-emails-with-horde\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/email\/backup-emails-with-horde\/\",\"url\":\"https:\/\/www.inmotionhosting.com\/support\/email\/backup-emails-with-horde\/\",\"name\":\"How to Backup Emails from cPanel Webmail | InMotion Hosting\",\"isPartOf\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/email\/backup-emails-with-horde\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/email\/backup-emails-with-horde\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/06\/How-to-Backup-Emails-from-cPanel-Webmail.png\",\"datePublished\":\"2019-06-20T14:45:02+00:00\",\"dateModified\":\"2026-04-16T04:18:54+00:00\",\"description\":\"Back up emails from cPanel webmail using Roundcube, Thunderbird IMAP sync, or File Manager. 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