{"id":43059,"date":"2019-05-29T15:18:00","date_gmt":"2019-05-29T20:18:00","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/?p=43059"},"modified":"2022-03-02T15:45:13","modified_gmt":"2022-03-02T20:45:13","slug":"error-ioncube-php-loader-needs-to-be-installed","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/","title":{"rendered":"Fix WHMCS Site error: The ionCube PHP Loader Needs To Be Installed"},"content":{"rendered":"<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/05\/whmcs-site-error-the-ioncube-php-loader-needs-to-be-installed-1024x538.jpg\" alt=\"&quot;The ionCube PHP Loader Needs to be installed&quot; - WHMCS Site error\" class=\"wp-image-94610\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/05\/whmcs-site-error-the-ioncube-php-loader-needs-to-be-installed-1024x538.jpg 1024w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/05\/whmcs-site-error-the-ioncube-php-loader-needs-to-be-installed-300x158.jpg 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/05\/whmcs-site-error-the-ioncube-php-loader-needs-to-be-installed-768x403.jpg 768w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/05\/whmcs-site-error-the-ioncube-php-loader-needs-to-be-installed.jpg 1200w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/figure>\n\n\n\n<p>A common yet frustrating error in WHMCS is the ionCube PHP Loader:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Site error: the ionCube PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking. Please visit get-loader.ioncube.com for install assistance<\/p><\/blockquote>\n\n\n\n<p>There are a few ways to resolve this issue quickly. Below we\u2019ll cover how to fix the WHMCS error on each hosting plan and troubleshoot your PHP configuration afterwards.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fix WHMCS ionCube PHP Loader Error<\/h2>\n\n\n\n<ol class=\"article_list wp-block-list\"><li>Log into <a href=\"https:\/\/www.inmotionhosting.com\/support\/website\/how-to-edit-a-file\/\">cPanel File Manager, FTP, or SSH<\/a>.<\/li><li>Create a <a href=\"https:\/\/www.inmotionhosting.com\/support\/website\/how-to-create-a-phpinfo-page\/\">phpinfo page<\/a> and view it to ensure ionCube PHP Loader is installed on your web server. It is already installed on shared hosting and older VPS hosting (that came with PHP 5) plans. If it is installed, continue to the next step. If it is not installed, notify Live Support to request a free installation.<\/li><li>Navigate to the \u201cpublic_html\u201d directory in the cPanel account. If using a non-cPanel server, navigate to the root public directory, usually \u201c\/var\/www\/.\u201d<\/li><li>Rename the php.ini file to something you\u2019ll remember (e.g. \u201c.php.ini\u201d or \u201carchive-php.ini\u201d).<\/li><li>Check your WHMCS website. You should have access again.<\/li><\/ol>\n\n\n\n<p>At some point you should troubleshoot the former php.ini file to determine what exactly is causing the error. There are two easy ways to do this:<\/p>\n\n\n\n<p>1. Revert any changes made in cPanel MultiPHP INI Editor. Any changes made will result in a new php.ini file being created. It will not overwrite the older file if it was renamed.<\/p>\n\n\n\n<p>2. Rename the file to \u201cphp.ini.\u201d Then comment out every line in the file by adding semicolons (;) to the beginning of each line, save changes, check the site, and repeat the process by uncommenting one line at a time.<\/p>\n\n\n\n<p>Feel free to contact Live Support for further assistance. Learn more about WHMCS in our <a href=\"\/support\/product-guides\/reseller-hosting\/\">Reseller Hosting Product Guide<\/a>.<\/p>\n\n\n<div class=\"jumbotron\">Provide hosting services to your clients using your own brand. Check out InMotion\u2019s all new <a href=\"https:\/\/www.inmotionhosting.com\/reseller-hosting\">Reseller Hosting plans<\/a> today!<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A common yet frustrating error in WHMCS is the ionCube PHP Loader: Site error: the ionCube PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking. Please visit get-loader.ioncube.com for install assistance There are a few ways to resolve this issue<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/\"> Read More ><\/a><\/p>\n","protected":false},"author":57014,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4289,4288,4335],"tags":[],"class_list":["post-43059","post","type-post","status-publish","format-standard","hentry","category-whm","category-website","category-error-numbers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fix WHMCS Site error: The ionCube PHP Loader Needs To Be Installed | InMotion Hosting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fix WHMCS Site error: The ionCube PHP Loader Needs To Be Installed | InMotion Hosting\" \/>\n<meta property=\"og:description\" content=\"A common yet frustrating error in WHMCS is the ionCube PHP Loader: Site error: the ionCube PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking. Please visit get-loader.ioncube.com for install assistance There are a few ways to resolve this issue Read More &gt;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/\" \/>\n<meta property=\"og:site_name\" content=\"InMotion Hosting Support Center\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/inmotionhosting\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-05-29T20:18:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-02T20:45:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/05\/whmcs-site-error-the-ioncube-php-loader-needs-to-be-installed-1024x538.jpg\" \/>\n<meta name=\"author\" content=\"InMotion Hosting Contributor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/InMotionHosting\" \/>\n<meta name=\"twitter:site\" content=\"@InMotionHosting\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"InMotion Hosting Contributor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/\"},\"author\":{\"name\":\"InMotion Hosting Contributor\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#\/schema\/person\/f9a4fc454cd1df128ee8e898d30d4644\"},\"headline\":\"Fix WHMCS Site error: The ionCube PHP Loader Needs To Be Installed\",\"datePublished\":\"2019-05-29T20:18:00+00:00\",\"dateModified\":\"2022-03-02T20:45:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/\"},\"wordCount\":332,\"commentCount\":2,\"publisher\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/05\/whmcs-site-error-the-ioncube-php-loader-needs-to-be-installed-1024x538.jpg\",\"articleSection\":[\"WebHost Manager (WHM)\",\"Website\",\"Website Error Numbers\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/\",\"url\":\"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/\",\"name\":\"Fix WHMCS Site error: The ionCube PHP Loader Needs To Be Installed | InMotion Hosting\",\"isPartOf\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/05\/whmcs-site-error-the-ioncube-php-loader-needs-to-be-installed-1024x538.jpg\",\"datePublished\":\"2019-05-29T20:18:00+00:00\",\"dateModified\":\"2022-03-02T20:45:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/website\/error-ioncube-php-loader-needs-to-be-installed\/#primaryimage\",\"url\":\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/05\/whmcs-site-error-the-ioncube-php-loader-needs-to-be-installed.jpg\",\"contentUrl\":\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2019\/05\/whmcs-site-error-the-ioncube-php-loader-needs-to-be-installed.jpg\",\"width\":1200,\"height\":630,\"caption\":\"\\\"The ionCube PHP Loader Needs to be installed\\\" - 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