{"id":3966,"date":"2016-08-15T18:02:50","date_gmt":"2016-08-15T18:02:50","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/2016\/08\/15\/dedicated-vps3k-support\/"},"modified":"2026-04-07T12:17:16","modified_gmt":"2026-04-07T16:17:16","slug":"advanced-product-support","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/amp\/advanced-product-support\/","title":{"rendered":"Advanced Product Support (APS) Explained"},"content":{"rendered":"<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2016\/08\/Advanced-Product-Support-Hero-Image-1024x538.png\" class=\"optimized-lcp-image\" alt=\"Advanced Product Support (APS) Explained\" loading=\"eager\" fetchpriority=\"high\" sizes=\"(max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2016\/08\/Advanced-Product-Support-Hero-Image-1024x538.png 1024w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2016\/08\/Advanced-Product-Support-Hero-Image-300x158.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2016\/08\/Advanced-Product-Support-Hero-Image-768x403.png 768w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2016\/08\/Advanced-Product-Support-Hero-Image.png 1200w\"><\/figure>\n\n\n\n<p><strong>Advanced Product Support (APS)<\/strong> gives you direct access to our most experienced technical team members\u2014specialists who handle complex server configurations, advanced troubleshooting, and technical issues beyond standard support scope. Available exclusively for Dedicated Server customers (plans managed with a control panel) and VPS\/Dedicated Server customers with <a href=\"https:\/\/www.inmotionhosting.com\/support\/product-guides\/inmotion-premier-care-support\/\">Premier Care subscriptions<\/a>, APS provides 24\/7 expert assistance when you need it most.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Who Qualifies for Advanced Product Support<\/h2>\n\n\n\n<p>You automatically qualify for Advanced Product Support if you have:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dedicated Server Hosting<\/strong> (plans managed with a control panel)<\/li>\n\n\n\n<li><strong><a href=\"\/vps-hosting\">VPS Hosting<\/a> and <a href=\"https:\/\/www.inmotionhosting.com\/dedicated-servers\">Dedicated Server Hosting<\/a><\/strong> with a Premier Care subscription<\/li>\n\n\n\n<li><strong>Legacy VPS-3000+ or <a href=\"https:\/\/www.inmotionhosting.com\/enterprise-hosting-solutions\">Enterprise Hosting<\/a><\/strong> subscriptions<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to Reach APS<\/h2>\n\n\n\n<p>You can contact the Advanced Product Support team via <strong>phone<\/strong>, <strong>live chat<\/strong>, or <strong>ticket submission<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Phone<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>U.S. &amp; International Customers: Call <strong>+1-757\u2011416\u20116575<\/strong> then press <strong>2<\/strong> for Support \u2192 <strong>1<\/strong> for Technical \u2192 <strong>2<\/strong> for Advanced Product Support<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Live Chat<\/h3>\n\n\n\n<p>You can chat with our  Advanced Product Support team in two ways.<\/p>\n\n\n\n<ol class=\"wp-block-list article_list\">\n<li>Log in to your <a href=\"\/support\/amp\/how-to-log-into-amp\/\">Account Management Panel (AMP)<\/a> and click <strong>Get Help<\/strong>. At the bottom of this page, <span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">you will find a\u00a0<strong>LAUNCH CHAT<\/strong><\/span><strong> <\/strong>button.<br><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"278\" class=\"wp-image-130896\" style=\"width: 500px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2016\/08\/get-help-amp.png\" alt=\"AMP Get Help Button\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2016\/08\/get-help-amp.png 599w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2016\/08\/get-help-amp-300x167.png 300w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>If not logged in, you can use chat via <a href=\"https:\/\/www.inmotionhosting.com\">our site<\/a>. In the pre\u2011chat survey, choose \u201cChat with Support\u201d and then proceed to log into your account. Select the type of support help you need, then you\u2019ll automatically be connected with the APS team.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Ticket<\/h3>\n\n\n\n<p>To contact Advanced Product Support by ticket:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to AMP and click <strong>Get Help<\/strong> under <em>Manage My Account<\/em>. From there, you can submit a <strong>verified ticket<\/strong> directly into the Advanced Product Support ticket queue.<\/li>\n<\/ul>\n\n\n\n<p class=\"alert alert-info\">For more details on submitting and checking ticket status via AMP, see our guide: <a href=\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/\">Submitting and Checking on Status of Tickets<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What APS Can Help You With<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Account &amp; Server Management<\/h3>\n\n\n\n<p>Our APS team handles everything from account provisioning to server configuration:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Account creation and verification issues<\/li>\n\n\n\n<li>Primary domain changes<\/li>\n\n\n\n<li>Developer access setup<\/li>\n\n\n\n<li>File and backup availability checks<\/li>\n\n\n\n<li>Server suspensions and provisioning<\/li>\n\n\n\n<li>License management (WHMCS, Softaculous, cPanel, CWP)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Email Configuration &amp; Troubleshooting<\/h3>\n\n\n\n<p>Email problems can cripple your business. APS resolves:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Setup &amp; Configuration:<\/strong> Email client setup, filtering, DNS authentication (SPF, DKIM, DMARC), forwarding, and routing<\/li>\n\n\n\n<li><strong>Delivery Issues:<\/strong> Blacklist removal, bounceback troubleshooting, deferral limit adjustments<\/li>\n\n\n\n<li><strong>Access Problems:<\/strong> Login issues, webmail errors, Mailchannels configuration<\/li>\n\n\n\n<li><strong>Third-Party Integration:<\/strong> Google Workspace and Titan Mail (Professional Email) setup and provisioning<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Website &amp; Application Support<\/h3>\n\n\n\n<p>When your site goes down or throws errors, APS investigates:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Website timeouts and loading problems<\/li>\n\n\n\n<li>Error code diagnosis and resolution<\/li>\n\n\n\n<li>URL rewrites and redirects<\/li>\n\n\n\n<li><strong>WordPress Issues<\/strong>: Critical errors, login problems, plugin conflicts, theme issues, core verification<\/li>\n\n\n\n<li><strong>Other CMS Platforms<\/strong>: Joomla, Drupal configuration and scope guidance<\/li>\n\n\n\n<li><strong>Applications<\/strong>: Node.js on shared cPanel, Application Manager on VPS\/Dedicated, Laravel guidance<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Server &amp; Hosting Infrastructure<\/h3>\n\n\n\n<p>APS handles the technical heavy lifting:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Server Operations<\/strong>: Reboots, SSH configuration and login, hostname setup, snapshots<\/li>\n\n\n\n<li><strong>PCI Compliance<\/strong>: Review and process guidance for customers that work with us and their PCI certification organization<\/li>\n\n\n\n<li><strong>Web Server Configuration<\/strong>: Apache, NGINX, and PHP-FPM adjustments<\/li>\n\n\n\n<li><strong>Resource Management<\/strong>: Resolving disk space issues, finding large files, removing logs, addressing OOM\/RAM problems, CPU usage, inode limits, I\/O bottlenecks<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Control Panel Expertise<\/h3>\n\n\n\n<p>Whether you use cPanel, WHM, or CWP:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>OS upgrade guidance<\/li>\n\n\n\n<li>PHP version and extension installation<\/li>\n\n\n\n<li>Reseller permission management<\/li>\n\n\n\n<li>Cache configuration (NGINX\/UltraStack)<\/li>\n\n\n\n<li>Package and feature adjustments<\/li>\n\n\n\n<li>PHPMyAdmin and Backup Manager assistance<\/li>\n\n\n\n<li>Softaculous software installation<\/li>\n\n\n\n<li>FTP configuration and login support<\/li>\n\n\n\n<li><strong>UltraStack One<\/strong>: Ansible playbooks, file manager, database issues, project support, Central plugin connections, SSL installation, DNS records<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Security &amp; Protection<\/h3>\n\n\n\n<p>Protecting your server is our priority:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hack and malware scanning, quarantine, and source identification<\/li>\n\n\n\n<li>Imunify360 installation and configuration<\/li>\n\n\n\n<li>Monarx setup and licensing<\/li>\n\n\n\n<li><strong>Firewall Management<\/strong>: ModSecurity rules, cPHulk configuration, APF\/CSF\/LFD setup<\/li>\n\n\n\n<li>Port management and IP whitelisting\/blacklisting<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">SSL Certificate Management<\/h3>\n\n\n\n<p>SSL certificates keep your site secure and trusted:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hostname and service SSL installation<\/li>\n\n\n\n<li>AutoSSL, Let\u2019s Encrypt, and Sectigo SSL setup<\/li>\n\n\n\n<li>AutoSSL failure troubleshooting (DNS\/DV issues)<\/li>\n\n\n\n<li>Mixed content and HTTPS error resolution<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Database Administration<\/h3>\n\n\n\n<p>APS provides complete database support:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connection troubleshooting and user limit adjustments<\/li>\n\n\n\n<li>Database restoration from backups<\/li>\n\n\n\n<li>Corruption repair<\/li>\n\n\n\n<li>MySQL database import and export<\/li>\n\n\n\n<li>Slow query logging setup<\/li>\n\n\n\n<li>MySQL\/MariaDB recovery (InnoDB, Aria engine issues)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">DNS &amp; Domain Management<\/h3>\n\n\n\n<p>APS manages all aspects of DNS and domain configuration, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>DNS record adjustments and zone resets<\/li>\n\n\n\n<li>DNS authority validation<\/li>\n\n\n\n<li>DNS key resets<\/li>\n\n\n\n<li>DNS synchronization<\/li>\n\n\n\n<li>Propagation checks<\/li>\n\n\n\n<li>Domain status reviews<\/li>\n\n\n\n<li>Custom nameserver setup<\/li>\n\n\n\n<li>External DNS configuration<\/li>\n\n\n\n<li>DNSSEC management<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Getting the Best Results<\/h2>\n\n\n\n<p>The more specific your request, the faster we can help. Include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Domain or account name<\/strong><\/li>\n\n\n\n<li><strong>Detailed description<\/strong> of the issue<\/li>\n\n\n\n<li><strong>Error messages<\/strong> (exact text or screenshots)<\/li>\n\n\n\n<li><strong>Steps you\u2019ve already taken<\/strong><\/li>\n\n\n\n<li><strong>When the problem started<\/strong><\/li>\n\n\n\n<li><strong>Recent changes<\/strong> made to your server or site<\/li>\n\n\n\n<li>Whether caching or optimizations are enabled<\/li>\n<\/ul>\n\n\n\n<p>For comprehensive guidance, see our article: <a href=\"https:\/\/www.inmotionhosting.com\/support\/amp\/necessary-information\/\"><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">Necessary Information to Know Before Contacting S<\/span>upport<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">APS vs. InMotion Solutions<\/h2>\n\n\n\n<p>While Advanced Product Support handles most technical issues, our <a href=\"https:\/\/www.inmotionhosting.com\/solutions\">InMotion Solutions<\/a> team specializes in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Advanced server configuration, speed optimizations, and custom setups<\/li>\n\n\n\n<li>Installation assistance with supported software<\/li>\n\n\n\n<li>Consultative expert guidance for complex projects<\/li>\n\n\n\n<li>Risk Mitigation\n<ul class=\"wp-block-list\">\n<li>Failover server configuration<\/li>\n\n\n\n<li>Database replication<\/li>\n\n\n\n<li>Backup Solutions<\/li>\n\n\n\n<li>Server Monitoring Alerts<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Connectivity &amp; Security\n<ul class=\"wp-block-list\">\n<li>Firewall management<\/li>\n\n\n\n<li>Intrusion detection and prevention<\/li>\n\n\n\n<li>Vulnerability scanning and patching<\/li>\n\n\n\n<li>Data encryption and backup<\/li>\n\n\n\n<li>Compliance audit review<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Launch Assist for new customers with Premier Care plans or Managed Dedicated Servers<\/li>\n<\/ul>\n\n\n\n<p><strong>Key Difference<\/strong>: APS operates 24\/7 for standard technical support. InMotion Solutions is available during week days (9AM \u2013 9PM Eastern, Monday through Friday) for specialized advanced configurations and typically involves custom work beyond standard support scope.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Billing &amp; Account Questions<\/h2>\n\n\n\n<p>Even if your question involves billing, APS can often help directly when it relates to your VPS or Dedicated Server plan with Premier Care\u2014saving you the hassle of transfers between departments.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Advanced Product Support (APS) gives you direct access to our most experienced technical team members\u2014specialists who handle complex server configurations, advanced troubleshooting, and technical issues beyond standard support scope. Available exclusively for Dedicated Server customers (plans managed with a control panel) and VPS\/Dedicated Server customers with Premier Care subscriptions, APS provides 24\/7 expert assistance when<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/support\/amp\/advanced-product-support\/\"> Read More ><\/a><\/p>\n","protected":false},"author":56983,"featured_media":130900,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4303],"tags":[],"class_list":["post-3966","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-amp"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Advanced Product Support (APS) Explained | InMotion Hosting<\/title>\n<meta name=\"description\" content=\"Get 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