{"id":3894,"date":"2016-05-12T14:11:26","date_gmt":"2016-05-12T14:11:26","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/2016\/05\/12\/configure-support-dept-whmcs\/"},"modified":"2021-07-13T22:08:48","modified_gmt":"2021-07-14T02:08:48","slug":"configure-support-dept-whmcs","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/edu\/whm\/configure-support-dept-whmcs\/","title":{"rendered":"Create Support Department to Accept Tickets in WHMCS"},"content":{"rendered":"

As a reseller, your clients will have some questions or issues that they wish to bring to your attention. You can create different departments to handle different topics. Perhaps you want to have a Sales department to handle sales questions and a Support department to handle more technical issues. We show you how to create different departments in WHMCS so the tickets can be sent to the correct people or email address queues.<\/p>\n

Configuring your Support Departments in WHMCS<\/h2>\n
    \n
  1. Log into your WHMCS dashboard<\/a>.\n
    <\/div>\n<\/li>\n
  2. \"\"<\/a>Click on Setup -> Support -> Support Departments<\/strong>.\n
    <\/div>\n<\/li>\n
  3. \"\"<\/a>On the Support Tickets Departments<\/em> page, click on the Add New Department<\/strong> button.\n
    <\/div>\n<\/li>\n
  4. \"\"<\/a>Enter the Department Name, Description, and Email Address. The email address is the one you want the tickets to go to.
    \n\n\n\n\n\n
    Department Name<\/th>\nGive your department a name.<\/td>\n<\/tr>\n
    Description<\/th>\nGive a description so your customers to know a bit about it.<\/td>\n<\/tr>\n
    Email Address<\/th>\nEnter the department\u2019s email address.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
    <\/div>\n<\/li>\n
  5. \"\"<\/a>Select one or more (if listed) users to receive the ticket in the Assigned Admin Users<\/strong> list.\n
    <\/div>\n<\/li>\n
  6. \"\"<\/a>Select other settings as appropriate for your own process.
    \n\n\n\n\n\n\n
    Clients Only<\/th>\nOnly allow registered clients to open tickets in this department.<\/td>\n<\/tr>\n
    Pipe Replies Only<\/th>\nRequire all tickets to be opened from the client area.<\/td>\n<\/tr>\n
    No Autoresponder<\/th>\nDo not send the autoresponder message for new tickets.<\/td>\n<\/tr>\n
    Hidden<\/th>\nHide department from clients.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
    <\/div>\n<\/li>\n
  7. \"\"<\/a>Click on the Add New Department<\/strong> button.\n
    <\/div>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    As a reseller, your clients will have some questions or issues that they wish to bring to your attention. You can create different departments to handle different topics. Perhaps you want to have a Sales department to handle sales questions and a Support department to handle more technical issues. We show you how to create Read More ><\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4289],"tags":[],"class_list":["post-3894","post","type-post","status-publish","format-standard","hentry","category-whm"],"acf":[],"yoast_head":"\nCreate Support Department to Accept Tickets in WHMCS | InMotion Hosting<\/title>\n<meta name=\"description\" content=\"Want to know how to configure support departments such as Sales or Technical Support in your WHMCS? Learn how in this article!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inmotionhosting.com\/support\/edu\/whm\/configure-support-dept-whmcs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Create Support Department to Accept Tickets in WHMCS | InMotion Hosting\" \/>\n<meta property=\"og:description\" content=\"Want to know how to configure support departments such as Sales or Technical Support in your WHMCS? Learn how in this article!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inmotionhosting.com\/support\/edu\/whm\/configure-support-dept-whmcs\/\" \/>\n<meta property=\"og:site_name\" content=\"InMotion Hosting Support Center\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/inmotionhosting\/\" \/>\n<meta property=\"article:published_time\" content=\"2016-05-12T14:11:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-14T02:08:48+00:00\" \/>\n<meta name=\"author\" content=\"Scott Mitchell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@InMotionHosting\" \/>\n<meta name=\"twitter:site\" content=\"@InMotionHosting\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Scott Mitchell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/edu\/whm\/configure-support-dept-whmcs\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/edu\/whm\/configure-support-dept-whmcs\/\"},\"author\":{\"name\":\"Scott Mitchell\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#\/schema\/person\/d850efb28ef3573db7d24b0d8fa9eaed\"},\"headline\":\"Create Support Department to Accept Tickets in WHMCS\",\"datePublished\":\"2016-05-12T14:11:26+00:00\",\"dateModified\":\"2021-07-14T02:08:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/edu\/whm\/configure-support-dept-whmcs\/\"},\"wordCount\":238,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#organization\"},\"articleSection\":[\"WebHost Manager (WHM)\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.inmotionhosting.com\/support\/edu\/whm\/configure-support-dept-whmcs\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/edu\/whm\/configure-support-dept-whmcs\/\",\"url\":\"https:\/\/www.inmotionhosting.com\/support\/edu\/whm\/configure-support-dept-whmcs\/\",\"name\":\"Create Support Department to Accept Tickets in WHMCS | InMotion Hosting\",\"isPartOf\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#website\"},\"datePublished\":\"2016-05-12T14:11:26+00:00\",\"dateModified\":\"2021-07-14T02:08:48+00:00\",\"description\":\"Want to know how to configure support departments such as Sales or Technical Support in your WHMCS? 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