{"id":3826,"date":"2016-04-25T19:28:03","date_gmt":"2016-04-25T19:28:03","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/2016\/04\/25\/how-to-configure-support-settings-in-whmcs\/"},"modified":"2023-06-08T11:55:03","modified_gmt":"2023-06-08T15:55:03","slug":"how-to-configure-support-settings-in-whmcs","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/edu\/whm\/how-to-configure-support-settings-in-whmcs\/","title":{"rendered":"How to Configure Support Settings in WHMCS"},"content":{"rendered":"

As a reseller it is important to support the products you sell. You may be called upon by clients for help or for information. WHMCS allows to set up a fully functional support system.<\/p>\n

    \n
  1. Login to your WHMCS Admin<\/a><\/li>\n
  2. \"General<\/a>\n
    <\/div>\n

    Hover over Setup<\/em><\/p>\n

    <\/div>\n<\/li>\n
  3. \"Support<\/a>\n
    <\/div>\n

    Choose the Support<\/em> tab<\/p>\n

    <\/div>\n<\/li>\n
  4. Fill in the settings:
    \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    Support Module:<\/th>\nSelect your option from the dropdown<\/td>\n<\/tr>\n
    Support Ticket Mask Format:<\/th>\nKey: %A \u2013 Uppercase letter | %a \u2013 Lowercase letter | %n \u2013 Number | %y \u2013 Year | %m \u2013 Month | %d \u2013 Day | %i \u2013 Ticket ID<\/td>\n<\/tr>\n
    Ticket Reply List Order:<\/th>\nSelect the sort order you want to use from the dropdown<\/td>\n<\/tr>\n
    Ticket Reply Email Limit:<\/th>\nEmail sending limit per 15 minutes<\/td>\n<\/tr>\n
    Show Client Only Departments:<\/th>\nTick to show client only departments to guests (not logged in visitors) <\/td>\n<\/tr>\n
    Client Tickets Require Login:<\/th>\nRequire login by the owning client for viewing tickets assigned to a client <\/td>\n<\/tr>\n
    Knowledgebase Suggestions:<\/th>\n Show suggested KB articles to a user as they enter a support ticket message <\/td>\n<\/tr>\n
    Attachment Thumbnail Previews:<\/th>\n Tick to enable thumbnail previews of image attachments (requires GD) <\/td>\n<\/tr>\n
    Support Ticket Rating:<\/th>\n Allow users to rate support ticket replies from staff <\/td>\n<\/tr>\n
    Ticket Closure Feedback Request:<\/th>\n Tick to enable sending of Ticket Feedback Requests upon closure of tickets <\/td>\n<\/tr>\n
    Prevent Email Reopening:<\/th>\nTick to prevent email replies from re-opening closed tickets and to send an email advising to open a new ticket or update the existing ticket for clients.<\/td>\n<\/tr>\n
    Update Last Reply Timestamp:<\/th>\nSelect the option you want<\/td>\n<\/tr>\n
    Disable Reply Email Logging:<\/th>\nDo not create email log entry for ticket replies (text is already logged in ticket so saves disk space)<\/td>\n<\/tr>\n
    KB SEO Friendly URLS:<\/th>\nTick to enable SEO friendly urls (Requires renaming the htaccess.txt file to .htaccess in the root directory)<\/td>\n<\/tr>\n
    Allowed File Attachment Types:<\/th>\nSeperate multiple extensions with a comma<\/td>\n<\/tr>\n
    Service Status Require Login:<\/th>\n Require a login to view the server status & network issues pages <\/td>\n<\/tr>\n
    Include Product Downloads:<\/th>\n Tick to include Product Associated Downloads in the Downloads Directory <\/td>\n<\/tr>\n<\/table>\n<\/li>\n
  5. \"Blue<\/a>\n
    <\/div>\n

    Click Save Changes<\/strong><\/p><\/li>\n<\/ol>\n

    Now that you have gone through the Support options you are ready to proceed to the Invoice<\/a> tab.<\/p>\n","protected":false},"excerpt":{"rendered":"

    As a reseller it is important to support the products you sell. You may be called upon by clients for help or for information. WHMCS allows to set up a fully functional support system. Login to your WHMCS Admin Hover over Setup Choose the Support tab Fill in the settings: Support Module: Select your option Read More ><\/a><\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4289],"tags":[],"class_list":["post-3826","post","type-post","status-publish","format-standard","hentry","category-whm"],"acf":[],"yoast_head":"\nHow to Configure Support Settings in WHMCS | InMotion Hosting<\/title>\n<meta name=\"description\" content=\"In this article, you can learn how to configure support settings in WHMCS for your reseller hosting business.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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