{"id":3752,"date":"2016-02-02T18:27:33","date_gmt":"2016-02-02T18:27:33","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/2016\/02\/02\/how-to-provide-support-as-a-reseller\/"},"modified":"2021-03-08T11:43:51","modified_gmt":"2021-03-08T16:43:51","slug":"how-to-provide-support-as-a-reseller","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/product-guides\/reseller-hosting\/how-to-provide-support-as-a-reseller\/","title":{"rendered":"How To Provide Support as a Reseller"},"content":{"rendered":"<p>As a reseller you can provide support for your customers based on your availability and resources. Providing support is certainly not a requirement. For example, you could provide support only to customers who purchase a support package. InMotion Hosting offers free support 24 hours a day; but if your enterprise is operating on a smaller scale you might not have the capacity for 24-hour support. You can determine a schedule that works best for you.<\/p>\n<h2 id=\"how-to-determine-your-support-availability\">How to Determine your Support Availability<\/h2>\n<p>Your hours of operation are determined by you. If you can afford to be available 24\/7 then your customers may certainly appreciate it; but if you have set hours you would like to keep, you should let your customers know beforehand.<\/p>\n<p>You can determine your hours of availability on a few different factors.<\/p>\n<ul>\n<li><strong>Consider your average customer&#8217;s hours.<\/strong> If your customers are primarily open during normal business hours then you may want to consider covering the hours between 9:00 AM and 5:00 PM.<\/li>\n<li><strong>Coast to Coast?<\/strong> If you have customers across the country you may need to compensate for time differences.<\/li>\n<li><strong>Phone? Chat? Ticket?<\/strong> Part of your availability will be determined by the kind of support you are offering. If you have a phone support option for your customers you must make sure you have enough staff available to answer every call, otherwise you may hurt your brand.<\/li>\n<\/ul>\n<h2 id=\"helpdesk-software-available-in-softaculous\">HelpDesk Software Available in Softaculous<\/h2>\n<p>In your reseller account, you can install virtually any popular HelpDesk software in accordance with our terms of service. For a fast and easy option you can also consider trying out the software available in your Softaculous installer.<\/p>\n<p>Here is a list of some support software available in <strong>Softaculous<\/strong> &gt; <strong>Customer Support<\/strong>:<\/p>\n<ul>\n<li><strong>Vision Helpdesk<\/strong> Helps you launch a ticket system with support for multiple brands and a customizable customer portal.<\/li>\n<li><strong>osTicket<\/strong> is an open-source ticket system helps field multiple support requests through email or contact forms.<\/li>\n<li><strong>Live helper chat<\/strong> launches a live support chat.<\/li>\n<\/ul>\n<p>These are a small sample of the full support options you have at your disposal.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As a reseller you can provide support for your customers based on your availability and resources. Providing support is certainly not a requirement. For example, you could provide support only to customers who purchase a support package. InMotion Hosting offers free support 24 hours a day; but if your enterprise is operating on a smaller<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/support\/product-guides\/reseller-hosting\/how-to-provide-support-as-a-reseller\/\"> Read More ><\/a><\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4463],"tags":[],"class_list":["post-3752","post","type-post","status-publish","format-standard","hentry","category-reseller-hosting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How To Provide Support as a Reseller | InMotion Hosting<\/title>\n<meta name=\"description\" content=\"Learn how to provide support as a web hosting reseller.\" \/>\n<meta name=\"robots\" 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