{"id":3482,"date":"2015-01-02T16:22:03","date_gmt":"2015-01-02T21:22:03","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/2015\/01\/02\/troubleshoot-filezilla-error-logs\/"},"modified":"2022-05-12T11:25:29","modified_gmt":"2022-05-12T15:25:29","slug":"troubleshoot-filezilla-error-logs","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/website\/error-numbers\/troubleshoot-filezilla-error-logs\/","title":{"rendered":"Troubleshooting FileZilla Error Logs"},"content":{"rendered":"\n<div class=\"in_this_tutorial\">\n<p><span style=\"font-size: revert; color: initial;\">When you are experiencing issues using <\/span><b style=\"font-size: revert; color: initial;\">FileZilla<\/b><span style=\"font-size: revert; color: initial;\"> to connect via <\/span><b style=\"font-size: revert; color: initial;\">FTP<\/b><span style=\"font-size: revert; color: initial;\">, you can review the <\/span><b style=\"font-size: revert; color: initial;\">error logs<\/b><span style=\"font-size: revert; color: initial;\"> for common problems. In this guide we will discuss the cause and solution of FileZilla errors. <\/span><a style=\"font-size: revert;\" href=\"https:\/\/www.inmotionhosting.com\/support\/website\/ftp\/enable-filezilla-logging\/\">Enabling error logging in FileZilla<\/a><span style=\"font-size: revert; color: initial;\">, allows you to save errors in a text file, and view them when needed.<\/span><\/p>\n<\/div>\n\n\n\n<p>In this article, we will cover the basics of <strong>troubleshooting FileZilla error logs<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#530-error\">530 Login Authentication Failed<\/a><\/li><li><a href=\"#500-error\">500 Unrecognized Command<\/a><\/li><li><a href=\"#missing-domain\">EAI_NONAME &#8211; Neither nodename nor servname provided, or not known<\/a><\/li><li><a href=\"#421-error\">421 Too Many Connections<\/a><\/li><\/ul>\n\n\n\n<p><a name=\"530-error\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"530-error\">Response: 530 Login authentication failed<\/h2>\n\n\n\n<pre class=\"wp-block-preformatted\"><span style=\"color: green;\">Response: 530 Login authentication failed<\/span>\n <span style=\"color: red;\">Error: Critical error\n Error:  Could not connect to server<\/span><\/pre>\n\n\n\n<p>This error is caused by an <em>incorrect<\/em> <b>username<\/b>, or <b>password<\/b>.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Check your FTP username\/password for spelling errors.<\/li><li><a href=\"https:\/\/www.inmotionhosting.com\/support\/edu\/cpanel\/resetting-your-ftp-password-in-cpanel\/\">Reset your FTP password<\/a><\/li><\/ul>\n\n\n\n<p><a name=\"500-error\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"500-error\">Response: 500 unrecognized command<\/h2>\n\n\n\n<pre class=\"wp-block-preformatted\"><span style=\"color: green;\">Response: 500 unrecognized command<\/span>\n <span style=\"color: red;\">Error:  Could not connect to server<\/span><\/pre>\n\n\n\n<p>In my tests, this error is caused by an incorrect <b>port<\/b> setting.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Check that you are using <b>port 21<\/b>.<\/li><\/ul>\n\n\n\n<p><a name=\"missing-domain\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"missing-domain\">Status: Connection attempt failed with &#8220;EAI_NONAME &#8211; Neither nodename nor servname provided, or not known&#8221;.<\/h2>\n\n\n\n<pre class=\"wp-block-preformatted\">Status: Connection attempt failed with \"EAI_NONAME - Neither nodename nor servname provided, or not known\".\n <span style=\"color: red;\">Error:  Could not connect to server<\/span><\/pre>\n\n\n\n<p>This error occurs when you enter a <b>hostname<\/b> that does not exist. There are several things you can do to fix this problem.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Review the hostname for spelling mistakes.<\/li><li>Make sure you <a href=\"https:\/\/www.inmotionhosting.com\/support\/domain-names\/registering-a-new-domain-name\/\">registered the Domain<\/a><\/li><li>Ensure the domain is <a href=\"https:\/\/www.inmotionhosting.com\/support\/edu\/cpanel\/dns-and-nameserver-changes\/\">pointed to InMotion Hosting<\/a>.<\/li><li>Rule out <a href=\"https:\/\/www.inmotionhosting.com\/support\/domain-names\/dns-nameserver-changes\/complete-guide-to-dns-records\/\">propagation<\/a>.<\/li><li>Use the <a href=\"https:\/\/www.inmotionhosting.com\/support\/website\/ssl\/how-does-the-shared-ssl-work\/\">Shared SSL<\/a> instead.<\/li><\/ul>\n\n\n\n<p>We also have some additional troubleshooting information in our community forum: <a href=\"https:\/\/www.inmotionhosting.com\/support\/questions\/en\/communities\/1\/topics\/15678-filezilla-connection-attempt-failed-eai-noname-neither-nodename-nor-servname-provided-or-not-known\">Connection Attempt Failed With \u201ceai_noname &#8211; Neither Nodename nor Servname Provided, or Not Known\u201d<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"421-error\">421 Too Many Connections<\/h2>\n\n\n\n<p>If you are getting this error, check out our full guide on <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;421 Too many connections&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:6659,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:[null,2,16382457],&quot;12&quot;:0,&quot;14&quot;:[null,2,2257329],&quot;15&quot;:&quot;inherit&quot;}\" data-sheets-hyperlink=\"https:\/\/www.inmotionhosting.com\/support\/website\/ftp\/too-many-simultaneous-connections\/\"><a class=\"in-cell-link\" href=\"https:\/\/www.inmotionhosting.com\/support\/website\/ftp\/too-many-simultaneous-connections\/\" target=\"_blank\" rel=\"noopener\">421 Too many connections<\/a>.<\/span><\/p>\n\n\n\n<p>Congratulations, now you know how to troubleshoot error logs in FileZilla!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you are experiencing issues using FileZilla to connect via FTP, you can review the error logs for common problems. In this guide we will discuss the cause and solution of FileZilla errors. Enabling error logging in FileZilla, allows you to save errors in a text file, and view them when needed. In this article,<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/support\/website\/error-numbers\/troubleshoot-filezilla-error-logs\/\"> Read More ><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4314,4335],"tags":[],"class_list":["post-3482","post","type-post","status-publish","format-standard","hentry","category-ftp","category-error-numbers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting FileZilla Error Logs | InMotion Hosting<\/title>\n<meta name=\"description\" content=\"Learn how to troubleshoot FileZilla logs for 530, 500, and EAI_NONAME errors.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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