{"id":3314,"date":"2014-06-19T15:32:45","date_gmt":"2014-06-19T15:32:45","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/2014\/06\/19\/information-for-customers-experiencing-500-errors\/"},"modified":"2021-08-16T23:01:18","modified_gmt":"2021-08-17T03:01:18","slug":"information-for-customers-experiencing-500-errors","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/website\/error-numbers\/information-for-customers-experiencing-500-errors\/","title":{"rendered":"Information for customers experiencing 500 errors"},"content":{"rendered":"<p>Due to recent upgrades on some of our shared servers, some customers may be experiencing 500 errors on their sites.  We are working to resolve these issues across all accounts, however, you may need to apply a new fix temporarily.<\/p>\n<p>To resolve the issue, please use the <a href=\"\/support\/edu\/cpanel\/using-file-manager-in-cpanel\/\">cPanel File Manager<\/a> to edit your .htaccess file located in your home folder to include the following:<\/p>\n<div class=\"alert alert-warning\">Within the cPanel File Manager, be sure that you have the &#8220;show hidden files&#8221; checkbox enabled as your .htaccess file will not be seen otherwise.<\/div>\n<p class=\"code_block\"># Use PHP 5.3 as default<br \/> AddHandler application\/x-httpd-php53 .php<\/p>\n<p>These lines will cause your account to use PHP 5.3 instead of the server default which is PHP 5.4.<\/p>\n<p>If you have any issues with this, feel free to leave a comment here on this article or to <a href=\"\/support\/amp\/submitting-and-checking-on-status-of-tickets\/\">reach out to Technical Support<\/a> in which we will be happy to further assist you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Due to recent upgrades on some of our shared servers, some customers may be experiencing 500 errors on their sites. We are working to resolve these issues across all accounts, however, you may need to apply a new fix temporarily. To resolve the issue, please use the cPanel File Manager to edit your .htaccess file<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/support\/website\/error-numbers\/information-for-customers-experiencing-500-errors\/\"> Read More ><\/a><\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4335],"tags":[],"class_list":["post-3314","post","type-post","status-publish","format-standard","hentry","category-error-numbers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Information for customers experiencing 500 errors | InMotion Hosting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inmotionhosting.com\/support\/website\/error-numbers\/information-for-customers-experiencing-500-errors\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Information for customers experiencing 500 errors | InMotion Hosting\" \/>\n<meta property=\"og:description\" content=\"Due to recent upgrades on some of our shared servers, some customers may be experiencing 500 errors on their sites. We are working to resolve these issues across all accounts, however, you may need to apply a new fix temporarily. 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