{"id":2907,"date":"2023-03-01T00:01:00","date_gmt":"2023-03-01T05:01:00","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/2013\/10\/18\/submitting-and-checking-on-status-of-tickets\/"},"modified":"2026-04-24T15:40:53","modified_gmt":"2026-04-24T19:40:53","slug":"submitting-and-checking-on-status-of-tickets","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/","title":{"rendered":"Submitting a Ticket Request"},"content":{"rendered":"<p>When seeking support from us at InMotion Hosting, submitting a support ticket is one of the best ways to request assistance. To help with this task, it\u2019s helpful to understand how our ticketing system works.<\/p>\n\n\n\n<p>In this article, we\u2019ll go over the types of support requests, the differences between them, submitting a support request with details, checking the status of a support request, and, finally, how to get immediate help if necessary.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"types-of-support\">Types of Support Requests<\/h2>\n\n\n\n<p>When submitting a support request, there are two options: a non-verified question and a verified ticket.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Non-Verified Question<\/h3>\n\n\n\n<p><span style=\"background-color: yellow;\"><strong>Non-verified question to our <a href=\"\/support\/questions\/\">Customer Community<\/a><\/strong><\/span><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\"><a href=\"\" target=\"_blank\"><strong><span style=\"background-color:yellow\">:<\/span><\/strong><\/a>\u00a0A\u00a0<strong>Non-verified question<\/strong>\u00a0means\u00a0<\/span>we will look into and respond to your issue in the public Q&amp;A section of our website. These are typically for questions outside of the scope of our Support Team. We will be able to provide general assistance (without making changes to your account) and will not divulge any account-specific information.<\/p>\n\n\n\n<p>If you just need to ask us a quick general question, a non-verified support request is fine. However, if your request requires us to provide specific information about your account or make any adjustments on your behalf, you must submit a <strong>verified<\/strong> ticket request.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Verified Support Ticket<\/h3>\n\n\n\n<p><span style=\"background-color: yellow;\"><a href=\"#submit-ticket\"><strong>Verified ticket submitted through AMP<\/strong><\/a><\/span> \u2013 This method is the easiest way to contact Technical Support. It is preferred because your authenticated session automatically provides your verified account details to our agents.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"include\">What Should You Include in Your Ticket?<\/h2>\n\n\n\n<p>Be sure to include the following information in your ticket so we can help you troubleshoot and assist you as quickly as possible.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What software and version are you using?<\/li>\n\n\n\n<li>Is it a base install, or are plugins\/modules added?<\/li>\n\n\n\n<li>What is the exact nature of the issue?<\/li>\n\n\n\n<li>What are the steps to duplicate the issue?<\/li>\n\n\n\n<li>When does this issue occur?<\/li>\n\n\n\n<li>Were there any changes made just prior to the start of the issue?<\/li>\n\n\n\n<li>If the software supports it, is caching enabled?<\/li>\n<\/ul>\n\n\n\n<p>For more detailed information, see our full article:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.inmotionhosting.com\/support\/amp\/necessary-information\/\">Necessary information to know before contacting support.<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"submit-support-request\">Submit a Ticket From AMP<\/h2>\n\n\n\n<p>Since you must be logged into AMP before submitting a ticket, they are already \u201cverified\u201d. This means we can provide you with specific information about your account or, if necessary, make adjustments on your behalf.<\/p>\n\n\n\n<ol class=\"wp-block-list article_list\">\n<li><a href=\"\/support\/amp\/how-to-log-into-amp\/\">Log in to AMP<\/a>.<\/li>\n\n\n\n<li>Click the <strong>Get Help<\/strong> button as per the graphic below.<br><img decoding=\"async\" width=\"954\" height=\"421\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png\" class=\"optimized-lcp-image\" alt=\"Get Help via AMP\" loading=\"eager\" fetchpriority=\"high\" sizes=\"(max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png 954w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765-300x132.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765-768x339.png 768w\"> <\/li>\n\n\n\n<li><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">In the\u00a0<em>Submit a verified ticket to Billing or Technical Support<\/em>\u00a0section, choose a\u00a0<strong>Department<\/strong>, enter information in the\u00a0<strong>Subject<\/strong>, and\u00a0<strong>Support Request Detail<\/strong>\u00a0fields.<\/span> Click the <b>Submit<\/b> button. <br><img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"617\" class=\"wp-image-91277\" style=\"width: 550px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2013\/10\/revamp_submit-verified-ticket-1.png\" alt=\"AMP ticket fill in info\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2013\/10\/revamp_submit-verified-ticket-1.png 571w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2013\/10\/revamp_submit-verified-ticket-1-267x300.png 267w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><br><br>You will then see a message stating, \u201c<em>A ticket has been submitted to Support from your account\u2019s primary email address: youremailaddress@yourdomain.com<\/em>.\u201d<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"check-status\">Check the Status of a Support Request<\/h2>\n\n\n\n<p>Once your initial request is received, a ticket is created and queued, and we then answer all tickets in the order they are received. There are three possible statuses for your tickets, and you can view them in AMP: <b>Open<\/b>, <b>Awaiting your reply<\/b>, or <strong>Solved<\/strong>.<\/p>\n\n\n\n<ol class=\"wp-block-list article_list\">\n<li><a href=\"https:\/\/secure1.inmotionhosting.com\/index\/login\">Log in to AMP<\/a>.<\/li>\n\n\n\n<li>Click the <strong>Get Help<\/strong> button.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"331\" class=\"wp-image-103158\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png\" alt=\"Get Help via AMP\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png 954w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765-300x132.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765-768x339.png 768w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>Click the <strong>Manage My Tickets<\/strong> button.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"379\" class=\"wp-image-103008\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-24.png\" alt=\"Viewing your Tickets in AMP\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-24.png 1123w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-24-300x152.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-24-1024x518.png 1024w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-24-768x388.png 768w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><br><br>You will then see a list of your ticket requests.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"327\" class=\"wp-image-103009\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/Selection_1758.png\" alt=\"Viewing Ticket Requests in AMP\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/Selection_1758.png 1205w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/Selection_1758-300x131.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/Selection_1758-1024x446.png 1024w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/Selection_1758-768x335.png 768w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><br><br>You can also <strong>search<\/strong> or view by <strong>status<\/strong>. While the ticket is in the queue and\/or being worked on, the status is <i>open<\/i>. If a support agent requests more information from you, it will be set to \u201c<em>Awaiting your reply<\/em>\u201c. Once a technician responds to your request, you will receive an email, and the ticket will be set to <i>Solved<\/i>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"add-details\">Adding Details to an Open Ticket<\/h2>\n\n\n\n<p>If the team assisting you is requesting more information, or you want to add more data, you can access the ticket in AMP, then enter details and attach files if necessary. This can help them replicate the problem, troubleshoot further, and complete the ticket.<\/p>\n\n\n\n<ol class=\"wp-block-list article_list\">\n<li><a href=\"https:\/\/secure1.inmotionhosting.com\/index\/login\">Log in to AMP<\/a>.<\/li>\n\n\n\n<li>Click the <strong>Get Help<\/strong> button.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"331\" class=\"wp-image-103158\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png\" alt=\"Get Help via AMP\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png 954w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765-300x132.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765-768x339.png 768w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>Click the <strong>Manage My Tickets<\/strong> button.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"379\" class=\"wp-image-103008\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-24.png\" alt=\"Viewing your Tickets in AMP\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-24.png 1123w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-24-300x152.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-24-1024x518.png 1024w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-24-768x388.png 768w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>Click the ticket you want to add details to from the list.<\/li>\n\n\n\n<li>Click the box labeled <strong>Add to the conversation<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"154\" class=\"wp-image-103011\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-25.png\" alt=\"Add to converstation option in AMP while viewing tickets\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-25.png 947w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-25-300x61.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-25-768x157.png 768w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>You can then fill in your details as needed or add\/drop files to attach them.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"244\" class=\"wp-image-103015\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-263.png\" alt=\"Adding More Details to a Ticket via AMP\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-263.png 775w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-263-300x98.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/image-263-768x250.png 768w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>Finally, click the <strong>Submit<\/strong> button.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"immediate-help\">Need Immediate Help?<\/h2>\n\n\n\n<p>Technical Support and Customer Service are <strong>available 24\/7 via chat and ticket<\/strong>. Phone support is <strong>available Monday through Friday, 9 AM to 9 PM ET<\/strong>. Visit our <a href=\"https:\/\/www.inmotionhosting.com\/contact\" type=\"link\" id=\"https:\/\/www.inmotionhosting.com\/contact\">Contact Page<\/a> for all available support channels.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When seeking support from us at InMotion Hosting, submitting a support ticket is one of the best ways to request assistance. To help with this task, it&#8217;s helpful to understand how our ticketing system works. In this article, we&#8217;ll go over the types of support requests, the differences between them, submitting a support request with<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/\"> Read More ><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4303],"tags":[],"class_list":["post-2907","post","type-post","status-publish","format-standard","hentry","category-amp"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Submitting a Ticket Request | InMotion Hosting Customer Support<\/title>\n<meta name=\"description\" content=\"When it comes to getting support from us at InMotion Hosting, it can be helpful to realize the way that our ticketing system works, and the multiple channels for getting help.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Submitting a Ticket Request | InMotion Hosting Customer Support\" \/>\n<meta property=\"og:description\" content=\"When it comes to getting support from us at InMotion Hosting, it can be helpful to realize the way that our ticketing system works, and the multiple channels for getting help.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/\" \/>\n<meta property=\"og:site_name\" content=\"InMotion Hosting Support Center\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/inmotionhosting\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-01T05:01:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-24T19:40:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png\" \/>\n\t<meta property=\"og:image:width\" content=\"954\" \/>\n\t<meta property=\"og:image:height\" content=\"421\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"InMotion Hosting Contributor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/InMotionHosting\" \/>\n<meta name=\"twitter:site\" content=\"@InMotionHosting\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"InMotion Hosting Contributor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/\"},\"author\":{\"name\":\"InMotion Hosting Contributor\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#\/schema\/person\/5fbfcaed32a2672fb83ab312f5b7237b\"},\"headline\":\"Submitting a Ticket Request\",\"datePublished\":\"2023-03-01T05:01:00+00:00\",\"dateModified\":\"2026-04-24T19:40:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/\"},\"wordCount\":731,\"publisher\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png\",\"articleSection\":[\"Account Management Panel\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/\",\"url\":\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/\",\"name\":\"Submitting a Ticket Request | InMotion Hosting Customer Support\",\"isPartOf\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png\",\"datePublished\":\"2023-03-01T05:01:00+00:00\",\"dateModified\":\"2026-04-24T19:40:53+00:00\",\"description\":\"When it comes to getting support from us at InMotion Hosting, it can be helpful to realize the way that our ticketing system works, and the multiple channels for getting help.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/#primaryimage\",\"url\":\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png\",\"contentUrl\":\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png\",\"width\":954,\"height\":421,\"caption\":\"Get Help via AMP\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.inmotionhosting.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Submitting a Ticket Request\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#website\",\"url\":\"https:\/\/www.inmotionhosting.com\/support\/\",\"name\":\"InMotion Hosting Support Center\",\"description\":\"Web Hosting Support &amp; Tutorials\",\"publisher\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.inmotionhosting.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#organization\",\"name\":\"InMotion Hosting\",\"url\":\"https:\/\/www.inmotionhosting.com\/support\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/inmotion-hosting-logo-yoast.jpg\",\"contentUrl\":\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/inmotion-hosting-logo-yoast.jpg\",\"width\":696,\"height\":696,\"caption\":\"InMotion Hosting\"},\"image\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/inmotionhosting\/\",\"https:\/\/x.com\/InMotionHosting\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#\/schema\/person\/5fbfcaed32a2672fb83ab312f5b7237b\",\"name\":\"InMotion Hosting Contributor\",\"description\":\"InMotion Hosting contributors are highly knowledgeable individuals who create relevant content on new trends and troubleshooting techniques to help you achieve your online goals!\",\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/inmotion-hosting\/\",\"https:\/\/x.com\/https:\/\/twitter.com\/InMotionHosting\"],\"url\":\"https:\/\/www.inmotionhosting.com\/support\/author\/john-paul\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Submitting a Ticket Request | InMotion Hosting Customer Support","description":"When it comes to getting support from us at InMotion Hosting, it can be helpful to realize the way that our ticketing system works, and the multiple channels for getting help.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/","og_locale":"en_US","og_type":"article","og_title":"Submitting a Ticket Request | InMotion Hosting Customer Support","og_description":"When it comes to getting support from us at InMotion Hosting, it can be helpful to realize the way that our ticketing system works, and the multiple channels for getting help.","og_url":"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/","og_site_name":"InMotion Hosting Support Center","article_publisher":"https:\/\/www.facebook.com\/inmotionhosting\/","article_published_time":"2023-03-01T05:01:00+00:00","article_modified_time":"2026-04-24T19:40:53+00:00","og_image":[{"width":954,"height":421,"url":"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png","type":"image\/png"}],"author":"InMotion Hosting Contributor","twitter_card":"summary_large_image","twitter_creator":"@https:\/\/twitter.com\/InMotionHosting","twitter_site":"@InMotionHosting","twitter_misc":{"Written by":"InMotion Hosting Contributor","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/#article","isPartOf":{"@id":"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/"},"author":{"name":"InMotion Hosting Contributor","@id":"https:\/\/www.inmotionhosting.com\/support\/#\/schema\/person\/5fbfcaed32a2672fb83ab312f5b7237b"},"headline":"Submitting a Ticket Request","datePublished":"2023-03-01T05:01:00+00:00","dateModified":"2026-04-24T19:40:53+00:00","mainEntityOfPage":{"@id":"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/"},"wordCount":731,"publisher":{"@id":"https:\/\/www.inmotionhosting.com\/support\/#organization"},"image":{"@id":"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/#primaryimage"},"thumbnailUrl":"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png","articleSection":["Account Management Panel"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/","url":"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/","name":"Submitting a Ticket Request | InMotion Hosting Customer Support","isPartOf":{"@id":"https:\/\/www.inmotionhosting.com\/support\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/#primaryimage"},"image":{"@id":"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/#primaryimage"},"thumbnailUrl":"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png","datePublished":"2023-03-01T05:01:00+00:00","dateModified":"2026-04-24T19:40:53+00:00","description":"When it comes to getting support from us at InMotion Hosting, it can be helpful to realize the way that our ticketing system works, and the multiple channels for getting help.","breadcrumb":{"@id":"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/#primaryimage","url":"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png","contentUrl":"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/03\/Selection_1765.png","width":954,"height":421,"caption":"Get Help via AMP"},{"@type":"BreadcrumbList","@id":"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.inmotionhosting.com\/support\/"},{"@type":"ListItem","position":2,"name":"Submitting a Ticket Request"}]},{"@type":"WebSite","@id":"https:\/\/www.inmotionhosting.com\/support\/#website","url":"https:\/\/www.inmotionhosting.com\/support\/","name":"InMotion Hosting Support Center","description":"Web Hosting Support &amp; Tutorials","publisher":{"@id":"https:\/\/www.inmotionhosting.com\/support\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.inmotionhosting.com\/support\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.inmotionhosting.com\/support\/#organization","name":"InMotion Hosting","url":"https:\/\/www.inmotionhosting.com\/support\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.inmotionhosting.com\/support\/#\/schema\/logo\/image\/","url":"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/inmotion-hosting-logo-yoast.jpg","contentUrl":"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2023\/02\/inmotion-hosting-logo-yoast.jpg","width":696,"height":696,"caption":"InMotion Hosting"},"image":{"@id":"https:\/\/www.inmotionhosting.com\/support\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/inmotionhosting\/","https:\/\/x.com\/InMotionHosting"]},{"@type":"Person","@id":"https:\/\/www.inmotionhosting.com\/support\/#\/schema\/person\/5fbfcaed32a2672fb83ab312f5b7237b","name":"InMotion Hosting Contributor","description":"InMotion Hosting contributors are highly knowledgeable individuals who create relevant content on new trends and troubleshooting techniques to help you achieve your online goals!","sameAs":["https:\/\/www.linkedin.com\/company\/inmotion-hosting\/","https:\/\/x.com\/https:\/\/twitter.com\/InMotionHosting"],"url":"https:\/\/www.inmotionhosting.com\/support\/author\/john-paul\/"}]}},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"primary_category":{"id":4303,"name":"Account Management Panel","slug":"amp","link":"https:\/\/www.inmotionhosting.com\/support\/amp\/"},"_links":{"self":[{"href":"https:\/\/www.inmotionhosting.com\/support\/wp-json\/wp\/v2\/posts\/2907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.inmotionhosting.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.inmotionhosting.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.inmotionhosting.com\/support\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inmotionhosting.com\/support\/wp-json\/wp\/v2\/comments?post=2907"}],"version-history":[{"count":37,"href":"https:\/\/www.inmotionhosting.com\/support\/wp-json\/wp\/v2\/posts\/2907\/revisions"}],"predecessor-version":[{"id":132065,"href":"https:\/\/www.inmotionhosting.com\/support\/wp-json\/wp\/v2\/posts\/2907\/revisions\/132065"}],"wp:attachment":[{"href":"https:\/\/www.inmotionhosting.com\/support\/wp-json\/wp\/v2\/media?parent=2907"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.inmotionhosting.com\/support\/wp-json\/wp\/v2\/categories?post=2907"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.inmotionhosting.com\/support\/wp-json\/wp\/v2\/tags?post=2907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}