{"id":2907,"date":"2023-03-01T00:01:00","date_gmt":"2023-03-01T05:01:00","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/2013\/10\/18\/submitting-and-checking-on-status-of-tickets\/"},"modified":"2026-10-30T08:53:06","modified_gmt":"2026-10-30T12:53:06","slug":"submitting-and-checking-on-status-of-tickets","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/","title":{"rendered":"How to Submit a Support Ticket in AMP and Check Its Status"},"content":{"rendered":"<p class=\"wp-block-paragraph\">When something goes wrong with your account or site, you want an agent working on it quickly. You can submit a support ticket from inside AMP, which verifies it automatically because you are logged in, then track it in the support widget or by email.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before You Start<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You need to be logged in to the Account Management Panel (AMP) at <a href=\"https:\/\/secure1.inmotionhosting.com\/amp\">https:\/\/secure1.inmotionhosting.com\/amp<\/a>. If you cannot log in, <a href=\"https:\/\/secure1.inmotionhosting.com\/index\/forgot\">reset your AMP password<\/a> first. For a walkthrough, see <a href=\"\/support\/amp\/i-forgot-my-amp-password\/\">Locked Out of AMP? Here\u2019s How to Reset Your Password<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What to Include in Your Ticket<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A ticket with the right details gets answered faster, because the agent can start work instead of asking follow-up questions. Include the following, and read <a href=\"https:\/\/www.inmotionhosting.com\/support\/amp\/necessary-information\/\">Necessary information to know before contacting support<\/a> for more.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What software and version are you using?<\/li>\n\n\n\n<li>Is it a base install, or are plugins\/modules added?<\/li>\n\n\n\n<li>What is the exact nature of the issue?<\/li>\n\n\n\n<li>What are the steps to duplicate the issue?<\/li>\n\n\n\n<li>When does this issue occur?<\/li>\n\n\n\n<li>Were there any changes made just prior to the start of the issue?<\/li>\n\n\n\n<li>If the software supports it, is caching enabled?<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Never put your passwords in a ticket, because tickets and their updates travel by email. With the details gathered, you are ready to send the request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"submit-ticket\">How to Submit a Support Ticket From AMP<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Get Support page holds the ticket form. Two links on the AMP dashboard lead to it.<\/p>\n\n\n\n<ol class=\"wp-block-list article_list\">\n<li><a href=\"\/support\/amp\/how-to-log-into-amp\/\">Log in to AMP<\/a>.<\/li>\n\n\n\n<li>On the dashboard, click the <strong>GET HELP<\/strong> link at the top right, under \u201cQuestions? Contact Us:\u201d. You can also click the <strong>Get Help<\/strong> icon in the <strong>Manage My Account<\/strong> section. Both open the <strong>Get Support<\/strong> page.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"563\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2026\/10\/amp-dashboard-get-help-1024x563.png\" class=\"optimized-lcp-image\" alt=\"\" loading=\"eager\" fetchpriority=\"high\" sizes=\"(max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2026\/10\/amp-dashboard-get-help-1024x563.png 1024w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2026\/10\/amp-dashboard-get-help-300x165.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2026\/10\/amp-dashboard-get-help-768x422.png 768w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2026\/10\/amp-dashboard-get-help.png 1310w\"><\/figure>\n<\/div>\n\n\n<ol start=\"3\" class=\"wp-block-list article_list\">\n<li>On the Get Support page, find the <strong>Submit a Verified Ticket to Billing or Technical Support<\/strong> section.<\/li>\n\n\n\n<li>Open the <strong>Department<\/strong> dropdown and choose <strong>Billing<\/strong> or <strong>Technical Support<\/strong>.<\/li>\n\n\n\n<li>If you chose Technical Support, the form asks \u201cPlease select the type of Technical Support inquiry:\u201d. Pick one of <strong>Account Management Panel<\/strong>, <strong>Domains<\/strong>, <strong>Email<\/strong>, <strong>cPanel<\/strong>, <strong>BoldGrid<\/strong>, <strong>WordPress<\/strong>, or <strong>Other<\/strong>.<\/li>\n\n\n\n<li>Enter a short summary of the problem in <strong>Subject<\/strong>.<\/li>\n\n\n\n<li>Describe the issue in <strong>Support Request Detail<\/strong>, using the details from the previous section.<\/li>\n\n\n\n<li>Click <strong>SUBMIT<\/strong>. Next to the button, the form notes that updates will be sent to the primary email address on your account.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2026\/10\/amp-verified-ticket-form.png\" alt=\"The AMP form used to submit a support ticket, with the Department, Subject, and Support Request Detail fields and the SUBMIT button\"><\/figure>\n<\/div>\n\n\n<p class=\"alert alert-info wp-block-paragraph\"><strong>Note:<\/strong> Because you are logged in to AMP, InMotion Hosting verifies the ticket for you. Agents can then discuss account specifics and make changes on your behalf.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your ticket is in the queue. Next, learn where to watch its progress.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Check the Status of Your Ticket<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The ticket form says you can track your ticket status in the support widget at the bottom right, or check your inbox for updates. The widget is the round red button at the bottom right of every AMP page.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2026\/10\/amp-support-widget-launcher.png\" alt=\"The round red support widget button at the bottom right of an AMP page\"><\/figure>\n<\/div>\n\n\n<ol class=\"wp-block-list article_list\">\n<li>In AMP, click the round red support widget button at the bottom right of the page.<\/li>\n\n\n\n<li>The widget opens on the <strong>Home<\/strong> tab, which greets you and offers a <strong>Start a conversation<\/strong> button. The <strong>Messages<\/strong> tab lists your conversations.<\/li>\n\n\n\n<li>Click the <strong>Tickets<\/strong> tab to see your tickets with their ticket numbers and current status. Open a ticket to see its status, ticket ID, title, and description. A new ticket shows <strong>Submitted<\/strong> until the support team picks it up.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2026\/10\/support-widget-tickets.gif\" alt=\"Animation of opening the AMP support widget, switching to the Tickets tab, and opening a ticket\"><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2026\/10\/support-widget-home.png\" alt=\"The Home tab of the support widget with the Start a conversation button\"><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2026\/10\/support-widget-messages.png\" alt=\"The Messages tab of the support widget listing your conversations\"><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2026\/10\/support-widget-tickets.png\" alt=\"The Tickets tab of the support widget listing a ticket with its number and Submitted status\"><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2026\/10\/support-widget-ticket-detail.png\" alt=\"A ticket opened in the support widget showing its Submitted status, ticket ID, title, and description\"><\/figure>\n<\/div>\n\n\n<p class=\"alert alert-info wp-block-paragraph\"><strong>Note:<\/strong> The Tickets tab appears only after your account has at least one ticket. If you do not see it yet, check the Messages tab and your email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Updates about your ticket also go to your account\u2019s primary email address, so you can follow it from your inbox. An agent\u2019s reply that you have already read in the support widget is not emailed to you again. You can also reply to those emails to add details, which the next section covers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Add Details to an Open Ticket<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">New information belongs with the original ticket, so the agent sees the full history in one place. A ticket that is still in <strong>Submitted<\/strong> status has no reply box of its own, but you can send a message that is linked to it.<\/p>\n\n\n\n<ol class=\"wp-block-list article_list\">\n<li>Open the support widget, click the <strong>Tickets<\/strong> tab, and open your ticket.<\/li>\n\n\n\n<li>Scroll to the bottom of the ticket and click <strong>Send us a message<\/strong> under \u201cHave a question about this ticket?\u201d<\/li>\n\n\n\n<li>A conversation opens under <strong>Messages<\/strong> with your ticket pinned at the top. Type your details in the <strong>Message<\/strong> box, drop any files or images into the conversation or use the attachment button, and send.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2026\/10\/support-widget-ticket-message.png\" alt=\"A conversation in the support widget with the ticket pinned at the top and a Message box below it\"><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">You can also reply directly to any email update about the ticket to follow up.<\/p>\n\n\n\n<p class=\"alert alert-warning wp-block-paragraph\"><strong>Important:<\/strong> If the problem comes back after your ticket is resolved, submit a new ticket and mention the earlier one in the Support Request Detail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Long conversations are easier to read in a bigger window, so here is how to enlarge the widget.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Expand the Chat Window<\/h2>\n\n\n\n<ol class=\"wp-block-list article_list\">\n<li>Click the round red support widget button, then open a conversation from the <strong>Messages<\/strong> tab or click <strong>Start a conversation<\/strong>.<\/li>\n\n\n\n<li>Click the three-dot <strong>Conversation options<\/strong> button at the top right of the widget.<\/li>\n\n\n\n<li>Choose <strong>Expand window<\/strong>. The widget widens to a larger window.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2026\/10\/support-widget-options-menu.png\" alt=\"The Conversation options menu in the support widget with Expand window listed\"><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2026\/10\/support-widget-expanded.png\" alt=\"The support widget after choosing Expand window, shown as a larger chat window\"><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">If your problem cannot wait for a ticket reply, there are faster routes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need Immediate Help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Start a chat from the support widget. When you start a conversation, an AI bot named Preston routes you to a team member. Chat and ticket support run 24\u00d77. You can also click <strong>LAUNCH CHAT<\/strong> in the <strong>Contact Us for Billing and Technical Support<\/strong> section of the Get Support page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To talk to someone, call Technical Support or Account &amp; Billing at 757-350-8523. Phone support is available Monday to Friday, 9am to 9pm Eastern Time (ET). Phone lines are not open 24\u00d77. See the <a href=\"https:\/\/www.inmotionhosting.com\/contact\">InMotion Hosting contact page<\/a> for other options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Verification Code for Support<\/strong> on the Get Support page verifies your account when you call, so give the agent the code. A chat started while you are logged in to AMP is verified automatically. The code changes every time you log in, so copy the current one.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>When something goes wrong with your account or site, you want an agent working on it quickly. You can submit a support ticket from inside AMP, which verifies it automatically because you are logged in, then track it in the support widget or by email. Before You Start You need to be logged in to<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/support\/amp\/submitting-and-checking-on-status-of-tickets\/\"> Read More ><\/a><\/p>\n","protected":false},"author":57032,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_ayudawp_aiss_exclude":false,"_ayudawp_aiss_exclude_summary":false,"_ayudawp_aiss_summary":"You can submit a support ticket from inside AMP, which verifies it automatically because you are logged in, then track it in the support widget or by email. On the Get Support page, find the Submit a Verified Ticket to Billing or Technical Support section. The ticket form says you can track your ticket status in the support widget at the bottom right, or check your inbox for updates.","_ayudawp_aiss_summary_provider":"extractive","_ayudawp_aiss_summary_hash":"fca97490031a99b13ec99df3929d09627366a05b","_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[4303],"tags":[],"class_list":["post-2907","post","type-post","status-publish","format-standard","hentry","category-amp"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Submit a Support Ticket in AMP and Check Status<\/title>\n<meta name=\"description\" content=\"Learn how to submit a support ticket in AMP, check its status in the support widget, add details, and expand the chat window.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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