{"id":2402,"date":"2012-10-16T14:03:12","date_gmt":"2012-10-16T18:03:12","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/2012\/10\/16\/307-generic-error-page\/"},"modified":"2021-08-16T23:33:58","modified_gmt":"2021-08-17T03:33:58","slug":"joomla-generic-error-page","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/edu\/joomla\/joomla-3\/joomla-generic-error-page\/","title":{"rendered":"Why is Joomla 3.1 not showing a custom error page?"},"content":{"rendered":"<p>In our testing of Joomla 3.0, we noticed that when we caused a <a href=\"\/support\/website\/error-numbers\/404-error-page-not-found\/\">404 page<\/a> on purpose, the generic server <strong>error page<\/strong> appeared. We\u2019re quite familiar with Joomla, and are use to seeing a custom error page appear instead.<\/p>\n<p>For example, you can see below the differences between a generic server error page and an error page generated by Joomla 3.0:<\/p>\n<div>\u00a0<\/div>\n<table class=\"article_table\">\n<tbody>\n<tr>\n<th>Generic Server Error<\/th>\n<th>Joomla Error Page<\/th>\n<\/tr>\n<tr>\n<td><a href=\"\/support\/wp-content\/uploads\/2012\/10\/edu_joomla-3_error-pages_generic-server-error.jpg\" rel=\"lightbox-0\"><img decoding=\"async\" width=\"735\" height=\"502\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2012\/10\/edu_joomla-3_error-pages_generic-server-error.jpg\" class=\"optimized-lcp-image\" alt=\"generic-server-error\" loading=\"eager\" fetchpriority=\"high\" sizes=\"(max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2012\/10\/edu_joomla-3_error-pages_generic-server-error.jpg 735w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2012\/10\/edu_joomla-3_error-pages_generic-server-error-300x205.jpg 300w\"><\/a>\n<div style=\"clear:both;\"><\/div>\n<\/td>\n<td><a href=\"\/support\/wp-content\/uploads\/2012\/10\/edu_joomla-3_error-pages_joomla-error-page.jpg\" rel=\"lightbox-0\"><img loading=\"lazy\" decoding=\"async\" alt=\"joomla-error-page\" class=\"std_ss\" height=\"645\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2012\/10\/edu_joomla-3_error-pages_joomla-error-page.jpg\" style=\"max-width: 240px;\" width=\"1123\"><\/a>\n<div style=\"clear:both;\"><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"background: #fff;\" valign=\"top\">\n<h2>Not Found<\/h2>\n<div style=\"clear: both;\">\u00a0<\/div>\n<p> The requested URL \/joomla3.0-blog-english\/this-page-does-not-exist was not found on this server.<\/p>\n<p>Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.<\/p>\n<\/td>\n<td style=\"background: #fff;\" valign=\"top\">\n<h2>The requested page cannot be found.<\/h2>\n<div style=\"clear: both;\">\u00a0<\/div>\n<p>An error has occurred while processing your request.<\/p>\n<p> You may not be able to visit this page because of:<\/p>\n<p> an out-of-date bookmark\/favourite<br> a mistyped address<br> a search engine that has an out-of-date listing for this site<br> you have no access to this page<\/p>\n<p> If difficulties persist, please contact the System Administrator of this site and report the error below.<br> 404 Category not found<\/p>\n<p> You may wish to search the site or visit the home page.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>In order for Joomla\u2019s custom error page to show, you must have the Joomla 3.0 <a href=\"\/support\/website\/htaccess-file\/\">.htaccess file<\/a> enabled. If you don\u2019t enable the .htaccess file, the server\u2019s error page will return instead of the Joomla error page.<\/p>\n<p>When <a href=\"\/support\/edu\/joomla\/joomla-3\/install-joomla-3\/\">Joomla 3.0 is installed<\/a>, a file named htaccess.txt can be found in the top level directory. Simply rename htaccess.txt to .htaccess, and Joomla\u2019s error pages will begin to appear instead of the server\u2019s.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In our testing of Joomla 3.0, we noticed that when we caused a 404 page on purpose, the generic server error page appeared. We\u2019re quite familiar with Joomla, and are use to seeing a custom error page appear instead. For example, you can see below the differences between a generic server error page and an<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/support\/edu\/joomla\/joomla-3\/joomla-generic-error-page\/\"> Read More ><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4403,94,4335],"tags":[4404],"class_list":["post-2402","post","type-post","status-publish","format-standard","hentry","category-joomla","category-joomla-3","category-error-numbers","tag-joomla-v3"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why is Joomla 3.1 not showing a custom error page? | InMotion Hosting<\/title>\n<meta name=\"description\" content=\"In this tutorial, we&#039;ll show you how to setup Joomla to show custom error pages, rather than having default server error pages show.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inmotionhosting.com\/support\/edu\/joomla\/joomla-3\/joomla-generic-error-page\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why is Joomla 3.1 not showing a custom error page? | InMotion Hosting\" \/>\n<meta property=\"og:description\" content=\"In this tutorial, we&#039;ll show you how to setup Joomla to show custom error pages, rather than having default server error pages show.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inmotionhosting.com\/support\/edu\/joomla\/joomla-3\/joomla-generic-error-page\/\" \/>\n<meta property=\"og:site_name\" content=\"InMotion Hosting Support Center\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/inmotionhosting\/\" \/>\n<meta property=\"article:published_time\" content=\"2012-10-16T18:03:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-17T03:33:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2012\/10\/edu_joomla-3_error-pages_generic-server-error.jpg\" \/>\n<meta name=\"author\" content=\"Brad Markle\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@InMotionHosting\" \/>\n<meta name=\"twitter:site\" content=\"@InMotionHosting\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Brad Markle\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/edu\/joomla\/joomla-3\/joomla-generic-error-page\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/edu\/joomla\/joomla-3\/joomla-generic-error-page\/\"},\"author\":{\"name\":\"Brad Markle\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#\/schema\/person\/5ae05d1210b0ef63c437ccedce2799bf\"},\"headline\":\"Why is Joomla 3.1 not showing a custom error page?\",\"datePublished\":\"2012-10-16T18:03:12+00:00\",\"dateModified\":\"2021-08-17T03:33:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/edu\/joomla\/joomla-3\/joomla-generic-error-page\/\"},\"wordCount\":262,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/edu\/joomla\/joomla-3\/joomla-generic-error-page\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2012\/10\/edu_joomla-3_error-pages_generic-server-error.jpg\",\"keywords\":[\"Joomla v3\"],\"articleSection\":[\"Joomla\",\"Joomla 3\",\"Website Error Numbers\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.inmotionhosting.com\/support\/edu\/joomla\/joomla-3\/joomla-generic-error-page\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.inmotionhosting.com\/support\/edu\/joomla\/joomla-3\/joomla-generic-error-page\/\",\"url\":\"https:\/\/www.inmotionhosting.com\/support\/edu\/joomla\/joomla-3\/joomla-generic-error-page\/\",\"name\":\"Why is Joomla 3.1 not showing a custom error page? 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