{"id":2178,"date":"2013-01-15T16:05:49","date_gmt":"2013-01-15T21:05:49","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/2013\/01\/15\/handling-bounces\/"},"modified":"2021-08-16T23:24:03","modified_gmt":"2021-08-17T03:24:03","slug":"handling-bounces","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/edu\/phplist\/handling-bounces\/","title":{"rendered":"Handling bounces with phpList"},"content":{"rendered":"<p>In this article we\u2019ll discuss how phpList handles bounce backs. A bounce back can happen when one of the users you attempt to send a message to does not receive the message, and it \u201cbounces back\u201d to you with an explanation of why.<\/p>\n<p>One of the great things of managing your mailings via phpList is that it can handle bounce back processing for you to help keep tabs on what users might have changed their email address, or are having other issues receiving your mailings.<\/p>\n<h2>Configure phpList to handle bounces<\/h2>\n<p>Before phpList is able to handle bounce back messages for you, first there are a few options that you need to change in your config file. Using the steps below we\u2019ll walk you though these.<\/p>\n<ol class=\"article_list\">\n<li><a href=\"\/support\/edu\/cpanel\/file-manager-code-editor\/\" target=\"_blank\" rel=\"noopener noreferrer\">Open up the File Manager Code Editor in cPanel<\/a>.<\/li>\n<li><a href=\"\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_navigate-to-config-directory.png\" rel=\"lightbox-0\"><img decoding=\"async\" width=\"303\" height=\"116\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_navigate-to-config-directory.png\" class=\"optimized-lcp-image\" alt=\"navigate to config directory in file manager\" loading=\"eager\" fetchpriority=\"high\" sizes=\"(max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_navigate-to-config-directory.png 303w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_navigate-to-config-directory-300x115.png 300w\"><\/a>\n<div style=\"clear: both;\">\u00a0<\/div>\n<p>From the left, expand your <strong>\/public_html\/list\/config\/<\/strong> directory.<\/p><\/li>\n<li style=\"clear: both;\"><a href=\"\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_edit-config-file.png\" rel=\"lightbox-0\"><img loading=\"lazy\" decoding=\"async\" class=\"std_ss\" style=\"width: 160px; margin-left: 10px; position: relative; bottom: 15px; float: right;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_edit-config-file.png\" alt=\"right click on config script open code editor\" width=\"438\" height=\"267\"><\/a>\n<div style=\"clear: both;\">\u00a0<\/div>\n<p>Right click on your <strong>config.php<\/strong> file, then click on <strong>Code Edit<\/strong><\/p>\n<p>If the code editor encoding check pop-up displays, go ahead and click on <strong>Edit<\/strong><\/p><\/li>\n<li style=\"clear: both;\"><a href=\"\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_edit-bounce-settings-click-save-changes.png\" rel=\"lightbox-0\"><img loading=\"lazy\" decoding=\"async\" class=\"std_ss\" style=\"width: 160px; margin-left: 10px; position: relative; bottom: 15px; float: right;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_edit-bounce-settings-click-save-changes.png\" alt=\"edit bounce settings then click save changes\" width=\"1004\" height=\"306\"><\/a>\n<div style=\"clear: both;\">\u00a0<\/div>\n<p>You\u2019ll want to use <strong>Ctrl-F<\/strong> to bring up the Code Editor\u2019s find function. You need to look for <strong>message_envelope<\/strong>. It should be around line <strong>71<\/strong>\u00a0and the entire section of code we\u2019ll be taking a look at and modifying is the following:<\/p>\n<p><code style=\"white-space: pre-wrap; margin-left: 20px;\"># $message_envelope = 'listbounces@yourdomain';<br>\n# Handling bounces. Check README.bounces for more info<br>\n# This can be 'pop' or 'mbox'<br>\n$bounce_protocol = 'pop';<\/code><\/p>\n<p><code style=\"white-space: pre-wrap; margin-left: 20px;\"># set this to 0, if you set up a cron to download bounces regularly by using the<br>\n# commandline option. If this is 0, users cannot run the page from the web<br>\n# frontend. Read README.commandline to find out how to set it up on the<br>\n# commandline<br>\ndefine (\"MANUALLY_PROCESS_BOUNCES\",1);<\/code><\/p>\n<p><code style=\"white-space: pre-wrap; margin-left: 20px;\"><br>\n<\/code><code><\/code><code style=\"white-space: pre-wrap; margin-left: 20px;\"># when the protocol is pop, specify these three<br>\n$bounce_mailbox_host = 'localhost';<br>\n$bounce_mailbox_user = 'popuser';<br>\n$bounce_mailbox_password = 'password';<\/code><\/p>\n<p>We need to un-comment the <strong>$message_envelope<\/strong> line by removing the <strong>#<\/strong> symbol from the beginning of the line. Then you need to type in the email address you\u2019d like phpList to send mail from, note that this is different than what you type in the From section when sending a message.<\/p>\n<p>If you set your from address to <strong>no-reply@PrimaryDomain.com<\/strong> for instance, if a user tries to hit reply that\u2019s where they\u2019ll be sending to. But if you have your <strong>message_envelope<\/strong> set to <strong>listbounces@PrimaryDomain.com<\/strong> this is the address used for bounce backs.<\/p>\n<p>Without setting this your mail will be sent out from your actual cPanel user, so <strong>userna5@ecbiz103.inmotionhosting.com<\/strong> or something similar. You would be able to directly check the bounce backs by logging into webmail with your main cPanel account, but to have phpList handle bounce backs for you, you\u2019ll want to create a separate email address for this.<\/p>\n<p>You also need to update the <strong>bounce_mailbox_user<\/strong>, and <strong>bounce_mailbox_password<\/strong> sections with your valid email credential as well.<\/p>\n<p>When you\u2019re done making these modifications click on <strong>Save Changes<\/strong> up in the top right of the Code Editor.<\/p>\n<p>When you\u2019re done editing, the config file should look similar to this:<br>\n<code style=\"width: 500px;\">$message_envelope = '<span style=\"color: red;\">listbounces@PrimaryDomain.com<\/span>';<br>\n# Handling bounces. Check README.bounces for more info<br>\n# This can be 'pop' or 'mbox'<br>\n$bounce_protocol = 'pop';<\/code><\/p>\n<p><code style=\"width: 500px;\"># set this to 0, if you set up a cron to download bounces regularly by using the<br>\n# commandline option. If this is 0, users cannot run the page from the web<br>\n# frontend. Read README.commandline to find out how to set it up on the<br>\n# commandline<br>\ndefine (\"MANUALLY_PROCESS_BOUNCES\",1);<\/code><\/p>\n<p><code style=\"width: 500px;\"># when the protocol is pop, specify these three<br>\n$bounce_mailbox_host = 'localhost';<br>\n$bounce_mailbox_user = '<span style=\"color: red;\">listbounces@PrimaryDomain.com<\/span>';<br>\n$bounce_mailbox_password = '<span style=\"color: red;\">MyPa$$W0rd<\/span>';<\/code><\/p><\/li>\n<\/ol>\n<div style=\"clear: both;\">\u00a0<\/div>\n<h2>Process bounces in phpList<\/h2>\n<p>Following the steps below, you can have phpList connect to your\u00a0<strong>listbounces@PrimaryDomain.com<\/strong>\u00a0email account, and retreive any bounce backs that have occurred from your recent mailings.<\/p>\n<ol class=\"article_list\">\n<li><a href=\"\/support\/edu\/phplist\/how-to-log-into-phplist-admin-dashboard\/\" target=\"_blank\" rel=\"noopener noreferrer\">Login to your phpList admin dashboard<\/a>.<\/li>\n<li><a href=\"\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_click-on-process-bounces.png\" rel=\"lightbox-0\"><img loading=\"lazy\" decoding=\"async\" class=\"std_ss\" style=\"width: 160px; margin-left: 10px; position: relative; bottom: 15px; float: right;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_click-on-process-bounces.png\" alt=\"click on process bounces\" width=\"718\" height=\"297\"><\/a>\n<div style=\"clear: both;\">\u00a0<\/div>\n<p>From the right hand menu, click on <strong>process bounces<\/strong>.<\/p><\/li>\n<li style=\"clear: both;\"><a href=\"\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_bounces-retrieved-from-server-click-on-view-bounces.png\" rel=\"lightbox-0\"><img loading=\"lazy\" decoding=\"async\" class=\"std_ss\" style=\"width: 160px; margin-left: 10px; position: relative; bottom: 15px; float: right;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_bounces-retrieved-from-server-click-on-view-bounces.png\" alt=\"bounces retrieved from server click on view bounces\" width=\"719\" height=\"324\"><\/a>\n<div style=\"clear: both;\">\u00a0<\/div>\n<p>In this case we can see that we\u2019ve had 1 user that had a bounce back. Go ahead and click on <strong>view bounces<\/strong> from the right hand menu to further inspect this.<\/p><\/li>\n<li style=\"clear: both;\"><a href=\"\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_click-on-show-beside-bounce-back-message.png\" rel=\"lightbox-0\"><img loading=\"lazy\" decoding=\"async\" class=\"std_ss\" style=\"width: 160px; margin-left: 10px; position: relative; bottom: 15px; float: right;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_click-on-show-beside-bounce-back-message.png\" alt=\"click on show beside bounce back message\" width=\"584\" height=\"368\"><\/a>\n<div style=\"clear: both;\">\u00a0<\/div>\n<p>We can see that in our last 2 mailings, the same user\u00a0<strong>630<\/strong> had their message bounce back. Go ahead and click on\u00a0<strong>show<\/strong> beside one of the bounce backs to view the full details.<\/p><\/li>\n<li style=\"clear: both;\"><a href=\"\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_viewing-bounce-back-delete-user.png\" rel=\"lightbox-0\"><img loading=\"lazy\" decoding=\"async\" class=\"std_ss\" style=\"width: 160px; margin-left: 10px; position: relative; bottom: 15px; float: right;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2013\/01\/edu_phplist_messages_bounces_viewing-bounce-back-delete-user.png\" alt=\"viewing bounce back check delete user\" width=\"671\" height=\"786\"><\/a>\n<div style=\"clear: both;\">\u00a0<\/div>\n<p>We can see here that the user that bounced was <strong>webmastr@PrimaryDomain.com<\/strong>, looks like there might be a misspelling there. Further down in the body section of the bounce back, we can see that this is the case as their mail server is stating <strong>No Such User Here<\/strong>.<\/p>\n<p>So we are going to check <strong>Delete user<\/strong>, and then click on <strong>Do the above<\/strong> to remove the user from our list so it doesn\u2019t keep on bouncing back.<\/p><\/li>\n<\/ol>\n<p style=\"clear: both;\">You should now understand how to configure phpList so that it can handle email bounce backs for you, and also how to process those bounces so that you can figure out why certain user\u2019s messages are bouncing back. If you\u2019re interested in further details on email bounce backs you can check out our article on <a href=\"\/support\/email\/email-bounce-bounceback-error\/\">why does email bounce, bounceback, or error<\/a>?<\/p>\n<p><code><\/code><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this article we\u2019ll discuss how phpList handles bounce backs. A bounce back can happen when one of the users you attempt to send a message to does not receive the message, and it \u201cbounces back\u201d to you with an explanation of why. One of the great things of managing your mailings via phpList is<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/support\/edu\/phplist\/handling-bounces\/\"> Read More ><\/a><\/p>\n","protected":false},"author":57014,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[102,4288],"tags":[],"class_list":["post-2178","post","type-post","status-publish","format-standard","hentry","category-phplist","category-website"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Handling bounces with phpList | InMotion Hosting<\/title>\n<meta name=\"description\" content=\"In this article we&#039;ll discuss how phpList handles bounce backs. 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