{"id":129210,"date":"2025-02-05T10:24:15","date_gmt":"2025-02-05T15:24:15","guid":{"rendered":"https:\/\/www.inmotionhosting.com\/support\/?p=129210"},"modified":"2025-02-05T10:41:17","modified_gmt":"2025-02-05T15:41:17","slug":"reporting-false-positives-in-mailchannels","status":"publish","type":"post","link":"https:\/\/www.inmotionhosting.com\/support\/email\/mailchannels\/reporting-false-positives-in-mailchannels\/","title":{"rendered":"Reporting False Positives in MailChannels"},"content":{"rendered":"<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2025\/02\/mailchannels-false-positive-1024x538.png\" alt=\"Reporting False Positives in MailChannels\" class=\"wp-image-129221\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2025\/02\/mailchannels-false-positive-1024x538.png 1024w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2025\/02\/mailchannels-false-positive-300x158.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2025\/02\/mailchannels-false-positive-768x403.png 768w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2025\/02\/mailchannels-false-positive.png 1200w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/figure>\n\n\n\n<p>If an outgoing email is bounced back and marked as spam by <a href=\"https:\/\/www.inmotionhosting.com\/support\/email\/mailchannels\/\">MailChannels<\/a> for legitimate email, follow these steps to report it as a false positive.<\/p>\n\n\n\n<p class=\"alert alert-warning\">Make sure to review the error first to confirm that the email was not blocked for valid reasons. See our <a href=\"https:\/\/www.inmotionhosting.com\/support\/email\/mailchannels\/mailchannels-sending-errors\/\">MailChannels Sending Errors: Common Issues and How to Fix Them<\/a> article prior to reporting a false positive.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Open the Bounced Email<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log into your email client and open the message that was returned as spam.<\/li>\n\n\n\n<li>A bounced email from <a href=\"https:\/\/www.mailchannels.com\">MailChannels<\/a> will include an error message like this:<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-kevinbatdorf-code-block-pro\" data-code-block-pro-font-family=\"Code-Pro-JetBrains-Mono-NL.ttf\" style=\"font-size:clamp(16px, 1rem, 24px);font-family:Code-Pro-JetBrains-Mono-NL,ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;line-height:clamp(26px, 1.625rem, 39px);--cbp-tab-width:2;tab-size:var(--cbp-tab-width, 2)\"><span role=\"button\" tabindex=\"0\" data-code=\"&lt;example@example.com&gt;: host smtp.mailchannels.net[52.43.13.119]  \nsaid: 550 5.7.1 [CS] Message blocked. If this is a false positive,  \nplease report this to your hosting service provider. See https:\/\/console.mailchannels.net\/insights\/bounce  \n(in reply to end of DATA command)  \" style=\"color:#e1e4e8;display:none\" aria-label=\"Copy\" class=\"code-block-pro-copy-button\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"width:24px;height:24px\" fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path class=\"with-check\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12.75l6 6 9-13.5\"><\/path><path class=\"without-check\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M16.5 8.25V6a2.25 2.25 0 00-2.25-2.25H6A2.25 2.25 0 003.75 6v8.25A2.25 2.25 0 006 16.5h2.25m8.25-8.25H18a2.25 2.25 0 012.25 2.25V18A2.25 2.25 0 0118 20.25h-7.5A2.25 2.25 0 018.25 18v-1.5m8.25-8.25h-6a2.25 2.25 0 00-2.25 2.25v6\"><\/path><\/svg><\/span><pre class=\"shiki github-dark\" style=\"background-color: #24292e\" tabindex=\"0\"><code><span class=\"line\"><span style=\"color: #F97583\">&lt;<\/span><span style=\"color: #E1E4E8\">example@example.com<\/span><span style=\"color: #F97583\">&gt;<\/span><span style=\"color: #E1E4E8\">: <\/span><span style=\"color: #B392F0\">host<\/span><span style=\"color: #E1E4E8\"> <\/span><span style=\"color: #B392F0\">smtp<\/span><span style=\"color: #E1E4E8\">.mailchannels.net[<\/span><span style=\"color: #79B8FF\">52.43<\/span><span style=\"color: #E1E4E8\">.<\/span><span style=\"color: #79B8FF\">13.119<\/span><span style=\"color: #E1E4E8\">]  <\/span><\/span>\n<span class=\"line\"><span style=\"color: #E1E4E8\">said: <\/span><span style=\"color: #B392F0\">550<\/span><span style=\"color: #E1E4E8\"> <\/span><span style=\"color: #B392F0\">5<\/span><span style=\"color: #E1E4E8\">.<\/span><span style=\"color: #79B8FF\">7.1<\/span><span style=\"color: #E1E4E8\"> [CS] Message blocked. If <\/span><span style=\"color: #79B8FF\">this<\/span><span style=\"color: #E1E4E8\"> <\/span><span style=\"color: #F97583\">is<\/span><span style=\"color: #E1E4E8\"> a <\/span><span style=\"color: #79B8FF\">false<\/span><span style=\"color: #E1E4E8\"> positive,  <\/span><\/span>\n<span class=\"line\"><span style=\"color: #E1E4E8\">please report <\/span><span style=\"color: #79B8FF\">this<\/span><span style=\"color: #E1E4E8\"> to your hosting service provider. See https:<\/span><span style=\"color: #6A737D\">\/\/console.mailchannels.net\/insights\/bounce  <\/span><\/span>\n<span class=\"line\"><span style=\"color: #E1E4E8\">(<\/span><span style=\"color: #F97583\">in<\/span><span style=\"color: #E1E4E8\"> reply to end of DATA command)  <\/span><\/span><\/code><\/pre><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">2. Click the MailChannels Link<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In the bounced email, look for a link to the MailChannels Insights Bounce page (e.g., <code>https:\/\/console.mailchannels.net\/insights\/bounce<\/code>).<\/li>\n\n\n\n<li>Click the link to open the MailChannels Insights Bounce page.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Mark the Email as \u201cNot Spam\u201d<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A status box will appear in MailChannels.<\/li>\n\n\n\n<li>Click the <strong>Not Spam<\/strong> button to report the message as a false positive.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"144\" class=\"wp-image-129216\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2025\/02\/mc-notspam.png\" alt=\"MailChannels Not Spam button\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2025\/02\/mc-notspam.png 943w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2025\/02\/mc-notspam-300x58.png 300w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2025\/02\/mc-notspam-768x147.png 768w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Confirm Your Report<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A pop-up box will appear asking you to confirm your report.<br><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"328\" class=\"wp-image-129218\" style=\"width: 750px;\" src=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2025\/02\/mc-report-spam.png\" alt=\"Report False Positive confirmation box\" srcset=\"https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2025\/02\/mc-report-spam.png 600w, https:\/\/www.inmotionhosting.com\/support\/wp-content\/uploads\/2025\/02\/mc-report-spam-300x131.png 300w\" sizes=\"auto, (min-width: 1360px) 876px, (min-width: 960px) calc(61.58vw + 51px), calc(100vw - 80px)\" \/><\/li>\n\n\n\n<li>Click <strong>Confirm<\/strong> to finalize the report. You will see a success message.<\/li>\n<\/ul>\n\n\n\n<p class=\"alert alert-info\"><strong>Note:<\/strong> Reporting an email as a false positive <strong>does not automatically resend it<\/strong>. You will need to manually resend the bounced email.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Emails Still Bouncing After Reporting as Not Spam?<\/h2>\n\n\n\n<p>If your legitimate email continues to bounce after reporting it as a false-positive, contact us with the full email body and headers so we can manually review the issue.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If an outgoing email is bounced back and marked as spam by MailChannels for legitimate email, follow these steps to report it as a false positive. Make sure to review the error first to confirm that the email was not blocked for valid reasons. See our MailChannels Sending Errors: Common Issues and How to Fix<a class=\"moretag\" href=\"https:\/\/www.inmotionhosting.com\/support\/email\/mailchannels\/reporting-false-positives-in-mailchannels\/\"> Read More ><\/a><\/p>\n","protected":false},"author":57032,"featured_media":129221,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4605],"tags":[],"class_list":["post-129210","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mailchannels"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reporting False Positives in MailChannels | InMotion Hosting<\/title>\n<meta name=\"description\" content=\"Learn how to report false-positive spam emails in MailChannels and ensure your legitimate 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