Thoughts on “Account suspensions

  • Hi. Currently I have a hosting Pro Plan, what hosting plan you recommend to up increase resources to next level? The WPS hosting plans are better then y currently plan? thanks.

    • The WordPress hosting plan has similar levels to the corresponding Business plan but it has an NGINX reverse proxy cache specifically designed to work with WordPress so its possible depending on your site that it could lower your overall resource usage if you are having resource problems. Generally the next step if you are maxed out on resources is to go to a VPS.

    • Hello,

      Thank you for your comment. Unfortunately, if your account is suspended I cannot correct this here in the public forums, as you would have to speak to System Administration.

      They can be contacted 24/7 via email or phone:

      Email: If you reply to the >Suspension email that was sent to your primary address, it will reopen the ticket with Systems. They will then reply to your email upon resolution. You can also create a ticket by emailing support@inmotionhosting.com (Be sure to include either your current Amp password, or the last 4 digits of the current credit card that we have on file for verification)

      Phone: Call 888.321.HOST(4678) and choose extension 2, and ask to speak to a System Administrator.

      They will be happy to provide more detailed information.

    • Hello,

      As per the article above you will need to reach out to our live support so they can assist you with this.

      Best Regards,
      Kyle M

    • Hello Manit,

      As per the response above and the article above, please contact our live support team in order to have your issue addressed and the website brought back online.

      If you have any further questions or comments, please let us know.

      Regards,
      Arnel C.

  • My new account repeatedly says CPU usage was restricted within the last 24 hours (though I have yet to receive an email from support about this). Your link from the article to gMetrix is broken. I went to the other 2 links in the article and gave them the urls for the home page and most visited page on my site. Both had no issues, and according to pingdom, the most visited page loaded faster than 95% of websites tested. I also checked my error logs and no recent problems. So why is my CPU usage being restricted? The site has about 6k visitors and 15k page views a month; is that too high a volume for the primary domain of a reseller account?

    • Hello Jo,

      We are unable to comment on specific account conditions here, but please feel free to contact our Live Support any time and they can check into things with you.

      Kindest Regards,
      Scott M

  • Hi inmotion i was suspend to =/

    One hack make a php spam on my site…

    Im begin work hard to fix and in the same time the server have the suspention.

    I send an email to explain and here are 3 coders waiting to fix any other issues….

    24 hours down…. really bad to… i dont have a lot of clients i affraid because us can loose some because this problen =/

     

    Sended 2 emails, waited, send again, try chat some times… they ask to call, im from Brazil and its hard because is so expensive…. but i call too today, wait and speak with system admin, chat again, email again, and nothing =/ please help us… if the hack still i know the security is my responsabilly. So if persists I can stop the hosting to avoid the problen to inmotion….

     

    please help, and sorry for the bad english

    • Hello Thiago,

      I apologize for this inconvenience however the support center would not be able to assist as to resolve your suspension would require account verification information and seeing how this is a public forum it is not advised to post that information. I would suggest replying to the email you would have received regarding the suspension as that will go directly to our systems administrators.

      Best Regards,
      TJ Edens

  • I would like to renew my subscription.( www.*******.com)

    But it cant renew. Im not sure what’s going on. I try to contact through AMP but 24 hours passed, no respose anything at all. This is urgent. Please suggest me what to do?

  • Hello, can you please give me access to fix the problem with my website…

    I reply to your email and i get no answer.

    Not good for our business.

    Thank you

    • Hello Fadi,

      We are happy to answer specific questions about websites. You will need to ask them here, giving as much detail as possible.

      If you have received an email and our site is indeed suspended, then the System Admins will reply as soon as possible with details what you need to correct.

      Kindest Regards,
      Scott M

  • I have an issue about the account suspension for the reason of hacking of website. It is been more than 24 hours that i have sent mail regarding restart or take out suspension but your team havent responded till yet. I am really annoyed and frustrated with your approach.

    • Hello anup,

      I apologize for the inconvenience, did you happen to submit a ticket about this issue?

      Unfortunately it looks like the email account you’ve used to post here on our site isn’t registered to an account so I can’t see if we’ve received your email yet. Submitting a ticket via AMP ensures that your message makes it to us quickly, you can also give us a call or start a live chat to see what might be going on with your account if you’ve yet to receive a email back from us yet.

      – Jacob

  • Hi,

    I’m having big issues with a suspension. I just want an explanation about it. I sent an email to the first address and all that kind of stuff, but no one replied me. Pls reply ASAP.

    Thank you for your time.

    • Hello Trung,

      Thank you for contacting us, I understand your frustration. Since this is just our public forum, we cannot provide detailed account information here. If you already replied to Live Tech Support, they will respond to you as soon as possible, in the order your request was received.

      If you have any further questions, feel free to post them below.
      Thank you,

      -John-Paul

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