Most likely if you're reading this page, our Support Team has reached out to you via Twitter. What we'd like you to know is that you don't need an InMotion Hosting account to get assistance from our Customer Community!
Our Support Center includes a questions and answers section where you can post questions and receive assistance. Asking a question in our Support Center is much easier than using Twitter because you won't be bound to the 140 character limit of Twitter.
It's easy to get started!