InMotion Hosting Support Center

There are occasions on our shared servers, when Google may send you a notice saying your website is hacked. The notice will include your domain name; however, the username at the end is not your username. Google hack notification showing a similar url like the following:

If you receive a notice like this from Google that shows your domain with the wrong username added to it, it is your site being confused with a hacked site. This is caused by the "mod_userdir Apache module".

Why is my domain with the wrong username?

Domains that share the same IP address can have cPanel usernames added to the end to reach a particular account. For example, If an account has IP with the username userna5 and they share the same IP as a different cPanel account called with username domain2, then you can visit the site using another persons username like the following.

Correct URLsIncorrect URLs

This is how the Temporary URL system works on the cPanel servers. We do not know why Google caches domains like this. It could be because of an intentional script, someone visiting it, or a error on Googles side. It is hard to say. This is a common issue with all hosting companies that use temporary urls with cPanel.

What to do if your receive this Google warning

This warning is what's called a "False Positive", meaning, it falsely flagged your site as a hacked site because of the "mod_userdir" Temporary URL. In most cases you do not need to do anything. The Warning is not going to effect your website functionality, nor will your site get bad search results.

If you do receive a warning for this, please notify tech support to have Systems look to see if your account can have the "mod_userdir" setting disabled.

Support Center Login

Social Media Login

Social Login Joomla

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Post a Comment

Email Address:
Phone Number:

Please note: Your name and comment will be displayed, but we will not show your email address.

0 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!