InMotion Hosting Support Center

This article will assist you with migrating your website from another hosting company that uses cPanel to InMotion Hosting. InMotion Hosting offers Shared Hosting Plans, featuring cPanel. If your previous hosting company uses cPanel, then migrating your website(s) can be done easily, using a cPanel backup.

Evaluate Your cPanel Account

cPanel includes an excellent Backup/Restore Plugin that will restore an entire cPanel account from a backup file, created within the same cPanel interface. A full cPanel backup will include the user's home directory (website files, emails, etc), cPanel settings, and MySQL Databases. Consider the following limits when evaluating your website for migration through the cPanel backup/restore process.

Hosting Plan Limits

While evaluating your cPanel account and websites, be sure to review your hosting plan features to ensure the number of websites and databases included meets your needs. You can always up/downgrade your hosting plan to accommodate adding or removing websites later. However, for example, in order to restore a cPanel account with six (6) websites (6 websites = 1 Primary domain + 5 Add-on domains + 6 MySQL databases) a Power plan would be required. If you purchased a Launch plan, in this case, you would need to upgrade your hosting plan, in order to support the restored cPanel account.

cPanel Account Size

Although all our Business Class Hosting plans include unlimited disk space, only cPanel accounts that are less than 5GB in total size may be migrated using the Backup/Restore functionality built into cPanel. When evaluating your website(s) for migration, you will need to check the total size of your cPanel account. You can find your cPanel account size by logging into cPanel and locating "Disk Space Usage" under the Stats section.

Click on the button below that represents the size of your cPanel account (at your old host), to expand additional details on how to proceed with migrating your website.

If your cPanel account is less than 5GB, please continue to the next section and generate a cPanel backup at your other host.

If your cPanel account is 5GB (or more) in size, the cPanel Backup Plugin may not have the capabilities to generate a backup file. In this case, you can manually migrate your website(s) following the steps in our guide: How to Migrate Your Website from another host to InMotion Hosting.

Generate cPanel Backup

To generate a cPanel backup, follow the steps in our tutorial: Backup Your cPanel.

Then, proceed to the next section to download the old host's cPanel backup you just created from your old host to your computer.

Download cPanel Backup

After you have generated your cPanel backup from your old host's server, download the backup file to your desktop using FTP.

Then, proceed to the next section to upload the cPanel backup you just downloaded from your computer to your InMotion Hosting Account.

Upload cPanel Backup

Now, using FTP, upload the cPanel backup file (you just created and downloaded) to your InMotion Hosting server.

Request cPanel Account Restore

Once you have uploaded your cPanel Backup, submit a Website Transfer Request from your Account Management Panel (AMP).

Simply, fill out the Website Transfer Request form and include these details in the Additional information to help us locate your data section.

Test Your site

Once our Website Transfer Team notifies you that the restoration has been completed, you may test your website(s) to make sure everything is working properly. If you have not yet pointed your domain to our name servers, you can test your site through either your Temporary URL or by making a hosts file modification.

Update Name Servers

The final step in the process of migrating your website(s) from another host using cPanel to InMotion Hosting, is to update the name servers for your domain(s) to point to InMotion Hosting.

Once you have updated the name servers with the registrar of your domain, it can take anywhere from 4-24 hours for these changes to propagate.

Congratulations! You now know how to migrate your website(s) using the cPanel Backup/Restore process to move your website from another host (that uses cPanel) to InMotion Hosting.

Related Questions

Here are a few questions related to this article that our customers have asked:
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n/a Points
2017-12-14 12:54 am

Hi, once I upload my previous host cpanel back up to inmotion cpanel and once I email inmotion to restore the back up, how long does it usually take for the website to restored and running?

Staff
30,622 Points
2017-12-14 6:36 pm
It really depends on the size of your files and how busy the Website transfer department is. I recommend contacting Live Support team for specific information regarding our site.

Thank you,
John-Paul
n/a Points
2017-12-12 12:59 pm

I am lookling for new reliable host for my three websites - all of which are CPanel websites - last time I tried to transfer ( not to you)  it all went horribly wrong. Before I start the process again can you please confirm that I can back EVERYTHING up including email account settings and passwords, wordpress site etc and that once it has been restored using the process listed above then all i need to do is repoint my namesserver to the new location and eveything will work perfectly once the dns has propogated?

Staff
10,285 Points
2017-12-12 1:14 pm
That is certainly the effect we strive to achieve. This article is about how you can complete the transfer yourself, but we also offer a website transfer request, which is a popular option for most users.
n/a Points
2017-03-31 12:19 pm

I followed the instructions above.  Specifically I emailed support to restore my cPanel backup.  I got an email response that emailing the request was the WRONG way to do it, and that I should go to my AMP and use a Data Restoration Request.  I didn't buy that, so I did a live chat and was to that NEITHER way was correct, and what what I REALLY needed to do was submit a support ticket to request restoration.  I don't know what's right, but I can guarantee you that IMH has either a documentation problem, a training problem or both.  This is unlike IMH.  You are usually totally on the ball!!!

2,858 Points
2017-03-31 12:27 pm
Randy, I'm sorry that you've gotten conflicting information. While I'm not able to know for sure the reason for the miscommunication, we have been hiring a lot of new people, but are always striving to improve our reliability. Technically, there are only two options of the ones you mentioned. "support ticket" is the same as emailing our Support team. Also, requesting a restoration from Account Management Panel( AMP ) is a valid way to request restoration from an already existing backup, but this is typically not the preferred method because the data restoration request is typically for restoring pre-existing data from our own backups. If you're trying to restore a cPanel account from a valid cPanel backup that you already have a Support ticket/email to Support is the best way to proceed. When you do hear back from us, please feel free to reply to the email with the name of the person that initially misinformed you so that we can help clarify this process for them and avoid misinforming anyone else. Thank you for your time! Have a great day!
n/a Points
2017-03-17 11:52 pm

Hi,

I've just created a full cpanel backup of my website and I'm about to migrate to inmotionhosting. 

Now my question is, do i need to register for another domain name to access to inmotion cpanel before i can start the migration to inmotionhosting?

Or i just need to set up a new account and start the migration process

Staff
43,761 Points
2017-03-20 1:46 pm
You do not need to have a domain set or pointed to the server to access it. You can simply use the server name. Example: server123.inmotionhosting.com/cpanel (change the 'server123' portion to your actual server number)
n/a Points
2017-03-08 1:47 pm

I'm migrating my site which was a subdomain to a primary. Both are on hosted with inMotion. Do I still use the Cpanel backup and restore? 

Staff
40,963 Points
2017-03-09 8:29 am
Hello Ilene,

That will be your decision because if you do restore a copy of the cPanel, then your subdomain will still be a subdomain to the primary. The good thing is that if you do that, it's much easier to transfer it from subdomain to primary domain.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.
n/a Points
2016-12-01 5:26 pm

I am thinking all I want transferred is the IMAP email. What do I need to do? Full backup and state I only want the email? I can set up my forwards myself for the other emails, and I am wanting to take this time to create a new website presence with the transfer...

Staff
30,622 Points
2016-12-01 5:57 pm
Yes, you can do a full backup and say you only want the emails, or migrate the emails yourself using an email client such as Thunderbird.

Thank you,
John-Paul
n/a Points
2016-12-01 6:12 am

Hi 

I have just signed up for a hosting account and am now in the process of migrating my 2 websites from the existing host.

I see you have 2 options - cPanel backup and by downloading and uploading the database and wordpress files separately. 

Which is the preferred method?

Staff
30,622 Points
2016-12-01 1:37 pm
The main benefit of doing a full cPanel backup is that it includes the emails, forwarders, etc. as well as the WordPress website.

But if you just want to migrate the website alone (without everything else in cPanel) migrating the database and site files is just as good. This is also nice since you can restore the home directory, and database yourself.

Thank you,
John-Paul
n/a Points
2016-09-23 6:44 am

Hello,

I've successfully downloaded the cPanel backup from my previous web host. However, when trying to upload to inMotion via FTP there is always an error and the upload is cancelled:

"Error -135: socket write error"

My backup is 16.5GB. Is there any kind of size limit or can you advise a different way to upload?

Thanks

13,821 Points
2016-09-23 7:01 am
With a file that big, you may need us to do the cPanel to cPanel transfer for you. I suggest putting in a <a href="http://www.inmotionhosting.com/support/website/amp/wtr">Website Transfer Request</a>.
n/a Points
2016-08-31 12:53 pm

Hi, We are considering looking for a new host for our existing business email addresses as currently we cannot receive or send attachments from our Samsung Galaxy mobile phones. Is this a common issue? Any advice or recommendations would be appreciated.

Staff
40,963 Points
2016-08-31 1:06 pm
Hello Peter,

According to this article, there is definitely an issue with sending attachments. It does not appear to be related to the host providing email service. Please review the article for the possible solutions.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
2016-02-09 3:51 pm
Hi, I'm ready to upload the backup using FTP but what folder should it be uploaded to? It does not say in the guide above.
Can the restore functionality under the backup tab not be used to restore a full site backup?
Staff
10,285 Points
2016-02-09 7:29 pm
You can upload the backup your home directory or public_html, whichever you prefer. Just let us know where you decide and we can take it from there. I'm not sure what you mean by "backup tab"?
2016-02-10 3:25 am
That is great thanks. I'll do that.
By the "Backup tab" I mean the place in cPanel where you do the Backups, it's in the files section. I see now that there is a difference between "Full Backup" and "Home Directory Backup". So to answer my own question - I cannot restore the full backup from the cPanel backup section, this has to be done by an admin.
13,821 Points
2016-02-10 8:58 am
You are correct, full cPanel backups must be restored by us. Customers do not have the ability to.
n/a Points
2015-11-16 3:49 am

Hello... how can i configure source code of  livesite on our localhost appache server.  advanced thank u very much for providing me solution.

 

With Warm Regards

swati

Staff
40,963 Points
2015-11-16 10:59 am
Hello Swati,

Thanks for the question about configuring the source code of your live site. However, we do need a little more specific information about what exactly you're trying to do. Please advised that providing programming/development work is beyond the scope of our technical support. We do try to point you in the right direction to a solution, but we can't provide you code. If that is your need then you may want to employ the services of a programmer or developer. If you wish for us to look further into your problem, please provide us more specifics on what you're trying to do with your configuration issue.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2015-10-01 9:21 pm

Two questions:

1) I am a new client and I am just trying to find my way around your site. When I signed up Wordpress was installed for me. How do I access the Wordpress panel from CPanel and how can I tell what is "live" and what is in development mode in Wordpress?

2) I did a full CPanel backup from my previous service provider and I am ready to do a restore. However, the files that I brought over are Wordpress files that are only in development mode and not ready to go live. How do I make sure that when it is restored it doesn't show up on the live website?

Thank you.

 

Staff
30,622 Points
2015-10-02 2:52 pm
Hello Cam,

Thank you for contacting us. Here is a link to our guide on how to Login to the WordPress Dashboard.

Everything by default is Live and accessible, you can password protect the WordPress folder to make it unavailable to the public.

If you do a full cPanel restore, it will overwrite all existing files in your cPanel. You can password protect the files after they are restored, to make them inaccessible.

Thank you,
John-Paul
n/a Points
2015-09-29 9:59 pm

I understand that my hosting account allows me to host more than one domain. Please tell me how to do that.

 

Thanks,

Mark

Staff
40,963 Points
2015-09-30 12:33 pm
Hello Mark,

Thanks for the question about using multiple domains. You would first have to register the domain, then have it point to our hosting service. Then you could add it as an add-on domain. Check out this tutorial for more details.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2015-09-03 12:37 pm

Please tell me if i take cpanel backup then doest it contain database backup also .  if i install cpanel backup to u r hosting will this restore my entire database . i have 5 website running in my current host and i wanna transfer those sites form there.

Staff
30,622 Points
2015-09-03 1:44 pm
Hello piyush,

Thank you for contacting us. Yes, if you perform a Full cPanel backup, it will include all the site files, and databases.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-03-25 1:11 pm

Hello, I just bought a reseller account on inmotion. Does what is covered here deal with multiple sites movement from my old reseller account? It seems this only addresses single websites. Is there a way to move all sites from a cpanel reseller to my new inmostion reseller? Thank you.

Staff
40,963 Points
2015-03-26 1:49 pm
Hello Ayodeji,

Thanks for the question. Unfortunately, only the technical support team here could do a mass migration to reseller accounts. It's not possible from the user standpoint at this time.

Regards,
Arnel C.
n/a Points
2014-11-27 12:36 am

I intend to do a Cpanel to Cpanel migration however I want to have a new root domain at inmotion and have set up the new root domain name.  This root domain name is an existing site at my old host. If doing a CP to CP migration at what stage can this change be taken into account?

Staff
30,622 Points
2014-11-28 11:44 am
Hello Murray,

Thank you for your question. After you have tested your website successfully using the Temp URL, or a Host File Modification, it should be safe to switch the DNS over to us.

Thank you,
John-Paul
n/a Points
2014-11-14 3:20 pm
Since I'm not a customer (I am looking for a new host site and am considering yours) , I am not sure what an AMP password is. I'm guessing that it is the cpanel password on your system. Right?
Staff
30,622 Points
2014-11-28 11:39 am
Helo Russ,

Thank you for your question. AMP stands for the Account Management Panel, and it is where you can reset passwords, view/change billing information, submit tickets, etc.

When you sign up with us, you will receive an AMP login email which lets you access your account including cPanel.

Thank you,
John-Paul
n/a Points
2014-10-26 2:38 am

May I know the typical response times for such migration? I have uploaded the Cpanel backup and would like to know when it would be restored? As the site is a live site, it is important for InMotion to expedite the case, as I have let the customer support know. However, it has been two hours and no response form the InMotion team. Thanks!

Staff
30,622 Points
2014-10-27 9:40 am
Hello Jeremy,

Thank you for contacting us. All requests to Live Support are answered in the order received, so it depends how many request they have at that given time.

Also, the size of the files they are restoring can affect the time it takes to complete.

Since this is just the public forum, I recommend contacting Live Support for more account-specific information.

Thank you,
John-Paul

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