InMotion Hosting Support Center

Transferring to a new hosting provider can be frustrating. Therefore, we want to ensure you understand everything that happens within the website transfer request process. There are four general stages - prepare website, submit website transfer request (WTR), test migration, and update DNS.

Note: Please keep in mind that while we try to complete all requests in a timely manner, the volume and difficulty of prior requests directly impact the time to completion.

Also, while we take care to ensure that your site will be as fully operational as possible, we're unable to provide support for in-depth programming, dependencies of your site, or other issues not directly server-related. For such issues, we recommend you contact our Managed Hosting team.

Evaluate Site

You'll need to evaluate your website to figure out which hosting plan you should use - Shared, Reseller, VPS, WordPress, or Dedicated. You'll need to find out where the website files are stored, any applicable databases, and how to obtain a backup of them. It is best to contact your current hosting company to obtain this information.

Note that if later you realize you need more or less in your hosting plan, you can easily downgrade or upgrade your hosting plan in your Account Management Panel (AMP). We'll assist you with the process.

Download Backups

  1. Create backups using Create cPanel backups, FTP, or other methods from your current hosting provider. Ensure it includes any applicable database SQL files.
  2. Download the backups to local storage.
  3. Verify the checksum of your backup files.
  4. Test that your backups work by reuploading them.

Maintenance Mode or Page

You'll need to communicate with our support staff about the best time to complete the process. Also, before transferring your website, you should decide whether to set up a maintenance page to prevent data loss during the migration. E-commerce website owners will want to set this up to halt orders. This ensures no new content is added during the transfer. You can achieve this with a basic page or something fancy. Many content management systems (CMS) have applicable plugins - e.g. Under Construction for WordPress and PrestaShop 1.7 built-in maintenance mode.

Submit Website Transfer Request

  1. Submit the WTR in AMP with credentials for the old hosting account and all information regarding what should and shouldn't be transferred. For accounts over 5GB, please ensure to give SSH credentials for a seamless process.
  2. Don't make any further changes to the website as we'll start working on the migration as soon as possible. If you must many any changes at any point, please save the work as individual files to upload upon completion of the WTR. Please direct any questions regarding this to the email you received with the subject format
    "Website Transfer - [Status] - InMotion Hosting - Ref ID."

Test Migration

After the WTR is complete, you'll need to review the website to confirm everything migrated correctly. Things to test include:

You can test your website with the temporary URL, but for WordPress and other CMS's the best method is to edit your hosts file.

Update DNS Records

Once you've confirmed the website works, you'll need to update the DNS settings for users to be redirected to the migrated website. To accomplish this, you'll need to edit your nameservers to the following:

ns1.inmotionhosting.com 74.124.210.242
ns2.inmotionhosting.com 70.39.150.2
Resellers can use the following settings:
ns1.servconfig.com 216.194.168.112
ns2.servconfig.com 70.39.146.236

Those unable to change the nameservers can change the A record for your domain to your server IP, found in cPanel. DNS changes take approximately 24 hours to complete. You can use private web browsing sessions or online tools such as WhatsMyDNS.net to check its progress.

Those unable to change the nameservers and wanting more control over DNS settings or to consolidate billing may want to consider transferring the domain.

Transfer Email

If your email is stored in a separate server from your website, there are two steps to transferring email from your old server:

Afterwards, you can configure your email client with the new email accounts using our email configuration tool. We recommend secure SSL IMAP or Standard IMAP.

Learn InMotion Hosting Account Interfaces

After your website and email are set up, you should take time to learn your AMP, cPanel, and WebHost Manager (WHM) (for reseller and VPS/Dedicated).

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