Root Access and How to Obtain It

Gaining root access to your server can be a bigger deal then you may think. It does give you ultimate access to everything regarding your server, in both WHM and via SSH as well. Please keep in mind that you may not need root access to perform your everyday activities. This article requires you to already have a VPS or Dedicated server plan. To make sure you are on the correct plan you may find out what server you are on.

What is Root Access?

If you’re familiar with managing a Windows server, you know then that the Administrator can edit any files on the server and perform any tasks they need to. Linux has a similar administrative account, but it is named “root” instead of “administrator”.

The Root user on the server can do much more than the standard user. The root user can perform various tasks that other users cannot, such as:

  • Install server wide applications
  • Configure server wide applications, such as Apache or MySQL
  • Edit any file on the server

Root access is not given by default on VPS or Dedicated Hosting Accounts. Because the root user can do anything they want, the level of support we can offer varies slightly for accounts that have root access. Because of this, we require users to accept our Root Access Disclosure before we allow root access to their servers.

How to Request Root Access

  1. Log into your AMP.
  2. Find the icon for Request Root Access and click on it.

  3. Read through the agreement prior to checking the box stating you understand the responsibilities of having root access. Click the button for your root password.

  4. After a few seconds you will see your new root password below where the buttons are.

How to Reset Your Root Password

  1. Log into your AMP.
  2. Find the icon for Change Root password and click on it.

  3. Click Reset password and your new root password will be shown below the button.

Thoughts on “Root Access and How to Obtain It

    • You may request to revoke your root access, but the Systems team would need to do a platform reset. This generally costs about $120 USD.

  • Hello, is it possible to give SSH root access to a user?  If yes, can the user still uses cPanel to log in? – I heard root users cannot use cPanel directly but only WHM.  

    Also, do you still provide normal support for initial software, cPanel/WHM etc. after root access is granted?  

    Thanks, Lorie

    • Hello Lorie,

      Thanks for the question about root user. There is only ONE root user in our installations. See the cPanel Support Community post on this same question for more information. Root users can access any cPanel in WHM (just click on List Accounts, then select the cPanel they want to view).

      Also, do you still provide normal support for initial software, cPanel/WHM etc. after root access is granted?

      Yes and no. If you have root access to your server, you can still contact our Support Team at any time if you need assistance. The problem that arises however is that if you have root access we may not be able to easily undo / fix any issues that exist due to actions you’ve taken as the root user. Additional charges may apply for our System Administration team to troubleshoot a server you have access to.

      I hope this helps to answer your question, please let us know if you require any further assistance.

      Regards,
      Arnel C.

    • I’m on a “Launch” plan (AFAIK not a VPS or Dedicated?) and don’t see the icon in the AMP. What am I missing?

    • Hello Shoany,

      This feature is only available for VPS/Dedicated hosting plans as we can not give out root access on a shared hosting server.

      Best Regards,
      TJ Edens

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