InMotion Hosting Support Center

While our support team via chat, phone, or ticket can provide you with more exact information, I will be happy to provide you with some general information on why your website may be running slow.

Coding issues

First, your website can be slow due to the particular code that you may be running on it. This is important because not only could a heavy website take longer to load in your visitors' browser, but it can also slow the entire server down in which if you are located on a shared hosting environment, it can bring everyone else down as all users of a shared server will share the same physical hardware and resources. To get a good baseline of how your site is performing, you could use a tool that I personally prefer called GTmetrix to evaluate information on your site and provide you with some insight into what your site may be able to improve on. Even if your site is quick, this can help you make your code faster and lighter to help with server load allowing more individuals to be on your site simultaneously without further increasing server load.

Your connection to the server

Your site may also be performing slow due to a connection issue between your computer and our network which may need further investigation. To do so, you can run ping and traceroute tests which provide more insight into what your connection is doing every step of the way.

Load spikes

If you are on a shared hosting environment, server load spikes are something that can happen from time to time due to multiple users all sharing the same physical hardware. While we work as hard as possible to keep these to a minimum by monitoring the servers 24/7 while taking action as soon as we see high activity, any shared hosting environment can be susceptible to this issue. Contacting our support team which is available 24/7 can provide you with more insight on the issue. We also have a server status page in which if there is a long standing issue, it will be available for more information there as well. VPS hosting, while less common, still shares physical hardware with other individuals in which load spikes are less common, but can still happen from time to time.

What if I'm on a dedicated server?

If you are on a dedicated hosting plan, you will want to contact our support team via chat, phone, or ticket as they will be able to provide you with more information as to why your site may be slow at the time.

Related Questions

Here are a few questions related to this article that our customers have asked:
My Web Hosting Is Responding Too Slow
Shared Server Speed seems VERY Slow?
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

n/a Points
2017-11-10 5:57 pm

I just created a account today and in the process of building it. It a wordpress woocommerce site. Right now it consist of bare basic no editing and adding information consist of like 600k of data...... Yet it slow taking like 6 secs to load the main screen... I ran comprassions a couple other sites I have work on in the past hosted on godaddy the so much faster... I going nuts this stuff a snail... What can I do if anything  before cancel the account and requesting a refund.... Thanx =) 


2,032 Points
2017-11-10 6:18 pm
I recommend implementing some sort of cache plugin for your website. Additionally, check out the recommendations based on the analysis from this third party tool GTMetrix. Their website provides many insights and recommendations to assist you with improving a slow loading site.
n/a Points
2017-03-30 10:16 am
I have shifted my website on Godaddy dedicated server. before shifting it was very fast. now is is very slow. please suggest what to do. Microsoft Windows [Version 10.0.14393] (c) 2016 Microsoft Corporation. All rights reserved. C:\Users\hp> ping Pinging [] with 32 bytes of data: Request timed out. Reply from bytes=32 time=314ms TTL=44 Reply from bytes=32 time=327ms TTL=44 Reply from bytes=32 time=366ms TTL=44 Ping statistics for Packets: Sent = 4, Received = 3, Lost = 1 (25% loss), Approximate round trip times in milli-seconds: Minimum = 314ms, Maximum = 366ms, Average = 335ms C:\Users\hp> tracert Tracing route to [] over a maximum of 30 hops: 1 9 ms 1 ms 3 ms 2 * * * Request timed out. 3 120 ms 56 ms 49 ms 4 35 ms 47 ms 38 ms 5 47 ms 26 ms 46 ms 6 49 ms 34 ms 51 ms 7 56 ms 45 ms 41 ms 8 44 ms 24 ms 37 ms 9 73 ms 56 ms 66 ms 10 63 ms 59 ms 71 ms 11 75 ms 57 ms 64 ms 12 188 ms 196 ms 191 ms 13 206 ms 158 ms 168 ms [] 14 201 ms 207 ms 184 ms [] 15 * * * Request timed out. 16 317 ms 395 ms 512 ms 17 334 ms 407 ms 404 ms be39.trmc0215-01.ars.mgmt.phx3.gdg [] 18 671 ms 315 ms 310 ms be39.trmc0215-01.ars.mgmt.phx3.gdg [] 19 * * * Request timed out. 20 * *
30,613 Points
2017-03-30 1:41 pm
Since you are getting packet loss, I recommend contacting your ISP and providing this as evidence.

Thank you,
n/a Points
2017-02-23 1:02 am

I found by upgrading my PHP to 7.0 that I was able to get a faster server responce time. Maybe, don't quote me, but BoldGrid might require PHP 7.0. If so, they need to have this be the norm for all accounts.

I've used other hosting providers and they (InMotion) seemed to have better plans. InMotion has better customer service (they recommended the PHP upgrade and it worked), but I need more than service help. I need you to lay out what is needed initially. I came on to InMotion to provide a client with a quick, fresh website utilizing BoldGrid (based on the good recs from developer freinds) and was happy with the easy of development. However, I've run into many roadblocks that almost make BoldGrid a hinderace. I could probably come up with the same layout in bootstrap in 3 hours. But this is Wordpress, so I dregress.


Anyways, upgrade your PHP.

30,613 Points
2017-02-23 12:17 pm
Hello AJ,

Thank you for contacting us. Since BoldGrid is powered by WordPress, "PHP 7 or greater" is recommend (source). Typically our servers are using PHP 5.6 for compatibility, but we provide a tool in cPanel to easily change your PHP version at any time.

Yes, BoldGrid just uses bootstrap for the layout, and you could easily hand code it yourself if you have time. Let us know what issues you are having, we are happy to help you work through any roadblocks in BoldGrid or WordPress.

Thank you,
n/a Points
2014-09-15 6:44 pm

hello my website is loadingf en running slow from the beginning. Can you fix this or tell me what to do

40,963 Points
2014-09-15 7:08 pm
Hello Jeff,

A really good indicator of your site performance is GTMetrix. Go to that site, and plug in your website name. You'll see a report that explains why they believe your site is performing the way it is. Quite simply, you're loading a ton large graphics all at once. It may seem like you're seeing one at a time, but the website is loading them all at once. If you click on each item in the GTMetrix report, you'll also be given information and description of each item.

To help fix the issue, you may want to look at using gzip compression in OpenCart. You will also want to look in to using caching in Opencart. Additionally, if you want to continue using a lot of graphics on the first page, then you may want to consider a CDN to speed up the load of the graphics. I think overall however, that you may want to consider bringing down the number of graphics that are loading on the front page. All of these steps will help to lessen the load that is occurring when you first bring up your site.

I hope that helps you get started. Please let us know if you have any further questions or comments.

Arnel C.
n/a Points
2014-09-15 6:22 pm

hello my website is loadingf en running slow from the beginning.

Can you fix this or tell me what to do

40,963 Points
2014-09-15 6:40 pm
Hello Jeff,

Sorry to hear you're having a problem with the website speed. Unfortunately, you have given us no information that we can use to help determine your problem. Please provide a URL (or account user name) so that we can look at the website. Also, please provide any steps you're taking so that we can duplicate the issue and see what you're seeing.

Please provide this information and we would be happy to help!

Kindest regards,
Arnel C.
2014-12-26 4:50 am
one of the easiest and effective method is to install "Apachebooster" on the server. This will enhance the server cache and thus make the server much faster.
n/a Points
2015-05-27 1:07 am

Thank you Apachebooster, its working for us. The server performace has increased after we tried your product.

Post a Comment

Email Address:
Phone Number:

Please note: Your name and comment will be displayed, but we will not show your email address.

13 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!