InMotion Hosting Support Center
This is archived and no longer maintained. Any information contained in this article may be out of date.

If you're on a Windows machine, and your website appears to be running slow. You can try out the PingPlotter application to help pinpoint any problems with network connectivity.

We have a guide on running a ping and traceroute test when you feel your website is running slow. However when you use the PingPlotter application, you'll be able to get a much better view on possible networking problems.

Install and run a trace with PingPlotter

The steps below will walk you through downloading PingPlotter, and then starting a trace with it to troubleshoot possible network connectivity issues.

  1. Download PingPlotter from their website.

  2. click on http download link for pingplotter

    It's recommended to download PingPlotter Standard for more features, and you'd click on the HTTP link to begin your download.

    There is also the PingPlotter Freeware edition available that lacks some of the features such as a graph over time, but it's free.

  3. click launch pingplotter after install

    After installing, click on the Launch PingPlotter Standard Now button to launch the application.

  4. click continue to bypass welcome page

    Now you can click on Continue to bypass the welcome screen, or click on any of the links for more details.

  5. default pingplotter setup

    By default PingPlotter will already come with some defaults typed in that can help you troubleshoot if you're just having general network connectivity issues.

    change settings then click trace

    Here you can see I've made a few adjustments:

    Address to Trace:

    Sampling - # of times to trace 10

    Sampling - Trace Interval 15 seconds

    Statistics - Samples to include 10

    Then click on Trace to begin the test.

  6. running a trace with pingplotter

    In this case we did 10 traces with a 15 seconds interval in-between them. So you'll see that PingPlotter graphs the response we're getting on each interation.

    We can see from this test that hop 5 is experincing some packet-loss. But overall we are averaging around a 8ms round-trip response time.

    final test showing packet loss

    Finally at the end, we're left with the results of the whole test, and in this case we can clearly see that hop 5 with the IP address of is encountering an average of 22.28% packet-loss.

    So if my website seemed to be responding slow at this time, this could possibly be the culprit.

  7. arin info for cox ip address

    Now that we know which IP address seems to possibly be affecting our network performance, we can go over to who is in charge of IP address assignments, and use their SEARCH Whois function at the top-right of the page.

    In this case we can see this router belongs to Cox Communications out of Atlanta, GA. So they might temporarily be having some issues affecting the connection between my local computer and the server.

    In this case because the network connectivity issue doesn't reside within a network that InMotion Hosting has any control over, contacting us regarding the network slowness won't help resolve the issue.

    These types of routing issues are typically temporary as the Internet can find multiple routes for a connection to go through. Using PingPlotter can help you keep tabs on just how frequently these issues are happening, and if any further investigation should be done.

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n/a Points
2017-10-12 1:04 pm

I've downloaded the pingplotter freeware. I think some upgrades have been done since i dont see the times to trace option anywhere. Can you help me with it? I have the v5.5.4.3687.

Thank you

30,622 Points
2017-10-12 1:53 pm
Yes, it looks like the interface has changed some since this article was first written. Here is a helpful link to the official PingPlotter Manual.

Thank you,

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