Thoughts on “How can I view my accounts resource usage?

  • Hi,

    There used to be an icon on the cpanel on each child account (reseller), which showed graphs for resource usage in the last 24hours, last 4 hours, last our, last 30 minutes, etc.

    I cannot seem to find this icon now. Is there any way to monitor resource usage on child accounts now?

    Best,

    Nenko

  • I ALWAYS GET RESOURCE  LIMIT EMAILS

     

    193 Other WebSites On This Server

    THIS MEAN SERVER WHICH WE HAVE HOST IS OVER LOADED?

     

    • Hello UMAR,

      Thank you for contacting us. Our System Administrators do not send these email notifications out unless necessary. Since many people successfully run their websites in a shared setting without issue, it is possible your website is not appropriate for a shared environment.

      This is just a public forum, and I cannot provide account specific information here. So, I recommend replying to the email notifications, and requesting additional information. This will open a ticket with our System Administration team, and allow them to provide you with more specific details into the resources you are using.

      Thank you,
      John-Paul

    • Hello Peter,

      Apologies for the link issues. The article has been unpublished due to changes in the system. I will make sure to remove the link. If you have any further questions or comments, please let us know.

      Regards,
      Arnel C.

  • I am planning to install a php script that will index my entire website.  We don’t change pages very often, to the monthly CPU usage should be minor, but the first time it is run, I expect trouble.

    Is there anything I should do to avoid issues?

    galiziengermandescendants.org

    • Hello John,

      You should be fine for the most part when indexing your website but we generally send out a warning email prior to suspending the account. To take a preemptive action you could email support@inmotionhosting.com and inform our support department that you are doing something on your account and it may be resource intensive.

      Best Regards,
      TJ Edens

  • I dont understand what you are saying. I only upload photos etc to my website. How can I have high resource issues ? Nobody can comment etc. Only me can upload / update etc.

     

    • Hello Zet,

      Thank you for contacting us. High resource usage can be caused by many things. Such as a poorly coded plugin/script, bots intensely crawling your site, or even high traffic to a specific page.

      Since this is just our public forum, we cannot provide account specific information. I recommend replying to the email you received, asking for additional information. This will allow them to review your specific account and determine the cause.

      Thank you,
      John-Paul

    • Hello Umar,

      I reviewed your account and you are getting emails that specify that you’re having high resource issues on your account. The best way to address them is to review the emails that were included in your email notices. Specifically, make sure to review the What is high system resource usage? The list of articles in that tutorial gives you many ways to troubleshoot your website’s usage of resources and determine what’s happening. The articles also provide possible solutions to your usage issues. Please make sure to read those articles. Additionally, if you would like the technical support team to review your account, then please respond to the email that was sent so that your request can be processed.

      Kindest regards,
      Arnel C.

    • The information in the article is a good starting point. We are a small church using volunteer web keepers with limited working skills. As a result of your recent e-mail we will attempt to over-come our problem with accounts resource management. Any help you can give us will be greatly appreciated.

  • I am using wordpress as well but the website is not live yet. Would I have to uninstall the plugins? to lower my usage levels?

    • Hello Ana,

      You should reply to the email stating you are using too many server resources. Doing this our systems administration team will investigate your website and provide steps to lower your usage.

      Kindest Regards,
      TJ Edens

  • Hi

    I received a email saying I had high resource usage coming from my account. I read the articles but I am still un sure of what steps I have to take to prevent this from happening again. 

     

    -Ana

    • Hello Ana,

      The steps you need to take will depend on what is causing your high resource usage. One of the most common things to do to help is to use caching on your site. WordPress, Joomla, PrestaShop, and other programs have either plugins or caching settings you can enable to assist with this.

      Kindest Regards,
      Scott M

  • Sorry – I’m not sure what you’re saying. I haven’t used my account lately. I’m thinking of adding something, but haven’t in the last few months. I don’t know many of these things you mention.

    • Hello Jane,

      I sorry that you feel confused after reading the article. When a program runs on a computer, it takes up resources like memory, hard drive space, central processing unit time and processing power. This is the same for the server that runs a website. This article explains that usage and how to see it based on your account type. These resources are NOT unlimited and will vary based on your account type. Therefore, it is very important to understand how your website consumes these resources so that you can plan necessary actions such as optimizing your website (reducing its memory consumption and making it run faster) or planning for a server upgrade.

      If you are still confused, you may want to contact our live technical support team if you require further help. Please let us know specifically what is causing your confusion and we would be happy to help.

      Regards,
      Arnel C.

    • Hello del,

      I apologize if this guide wasn’t clear, maybe it needs to be updated to make relevant information a bit more accessible. If you look under the Shared Hosting section which is the type of hosting your account has you should see a link for view your resource usage with CPU graphs.

      Taking a look at your CPU usage in cPanel, you can see that you had a significant spike on 6/17 and then another smaller spike on 7/2. It looks like today so far you’ve used roughly 55% so could possibly be trending towards another high usage day if that usage trend continues.

      Taking a look at your access logs, it appears that you had one IP address from Russia that had these requests to your site in the span of just 18 minutes:

      901 POST /administrator/index.php
      1009 GET /administrator/index.php

      I have gone ahead and blocked this IP address for you using my block unwanted users with .htaccess guide.

      You might want to password protect a directory in cPanel to setup a secondary password on your /administrator directory. That way only you can even attempt to actually log in because their has been an increase in Joomla brute force attacks.

      It also appears that you’re running an older insecure version of Joomla, so you might want to also upgrade Joomla 1.5 to 2.5 to help make sure that if your site is attempting to be exploited that it isn’t successful.

      Please let us know if you had any other questions at all!

      – Jacob

  • we read your article. we ill come to the conclusion by this month end… until then pl cooperate with us. we are sorry for your inconvenience may cause.

    Thank you.

    • Hello Sudarshan,

      Thank you for contacting us. If you are attempting to contact Live Support directly, you can reply to the email that was sent, or see our additional contact information.

      If you have any further questions, feel free to post them below.
      Thank you,

      -John-Paul

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