InMotion Hosting Support Center

Welcome to InMotion Hosting! Now that you have a new web hosting account, what's next? For most users, they will have a website and they will use email addresses, such as you@example.com. This guide will assist new customers in getting started.

Websites

Most users fall into two categories: those users that need to create a new website, and those users that need to migrate an existing website from their previous hosting company. Regardless of which category you fit into, you'll want to review our New Customer Website Getting Started Guide.

Email

All of our hosting accounts include email addresses. Whether you need sales@example.com or Bob@example.com, you'll find that setting up email addresses is quite easy. Regardless of whether you're creating these email accounts for the first time or they currently exist on your previous host, you should start with our Email Getting Started Guide.

Getting to Know Our System

cPanel is your website's control panel. This is where you can do things such as edit your files or create email addresses. What cPanel does not allow you to do however is anything billing related, such as register new domain names or upgrade your hosting account. In the past it's been required for users to call in for these types of things, however we are excited to announce that we now have the Account Management Panel (AMP) available. In a nutshell, cPanel helps you manage your website and AMP helps you manage billing related items on your account.

To get started with either cPanel or AMP, check out our cPanel vs. AMP article.

I Forgot My Password!

Don't worry if you ever forget your password, the following articles should help:

What if I need Help?

You've signed up with the right host! We understand that many people need a website, but not everyone is a web designer or has a 4 year Computer Science degree. We pride ourselves in offering excellent support and being available to you when you need us. If you need help, you can browse our extensive knowledgebase including: Website Tutorials, Email Tutorials, and Domain Name Setup Info. You can also view tutorials in our Education Channels or ask a question in our Community Support area. If you don't find what you need, then call or chat with our technical support team.

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Related Questions

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n/a Points
2019-01-31 6:59 pm

I'm trying to get logged into my new WP and the login page is showing an insecure connection. Is there a way to get a secure connection?

Staff
31,445 Points
2019-02-01 9:14 am
Check that you have activated your Free SSL first. Then, enable https in your WordPress Dashboard.

Thank you,
John-Paul
n/a Points
2018-12-17 10:10 am

Hello,

 

I've registread above email address but unable to login

Staff
3,536 Points
2018-12-17 12:04 pm
Hi,

I'm sorry to see that you are having issues logging in. I recommend that you try to reset your password. Otherwise, if you need further assistance with your account, please reach out to our Live Customer Service team.

Best Regards,
Carlos D.
n/a Points
2018-12-15 4:12 am

Hello,

this is zewdu ayeenw from zemenbank. i have added "A & MX" record for my exchange server but still the dns propagation is not working. i could not be able to accept emails sent from external customers. can you please help me with updating the DNS entries.

 

thank you . as i can not accept your responses with my corporate email, you can contact me at *****@****.com

 

thank you.

Staff
3,536 Points
2018-12-17 11:40 am
Hi,

I'm sorry to see that you are having issues with the DNS for your doman and receiving emails. We have documentation that should assist you with creating an A record and creating an MX record. If you need further assistance, as a customer of InMotion Hosting you have access to our Live Technical Support team available 24/7/365 standing by to help! I hope this helps.

Sincerely,
Carlos D

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